BookingPal Inc

Dear Sir/Madam,I hope this letter finds you doing well.Miss [redacted] made a reservation on Booking.com for a condo at the Edgewater Beach and Golf Resort on 07/15/2017.She decided to cancel this reservation and contacted us to see if we will waive the cancellation fees and we agreed to waive the...

fees.She was refunded on 07/17/2017, 2 days after she made the reservation.We also e-mailed her the refund receipt to both the e-mail address provided by Booking.com and the e-mail address she provided.Please see attached screenshot of the transaction, when it was charged and when it was refunded, and also the e-mail sent to her on 07/17/2017. Thank you, Sincerely