BookMobile Digital Publishing Services

BookMobile seems to have a new internal management difficulty but the CEO Don [redacted] blamed the customer up front for "not communicating" which is baseless I have worked with BookMobile for the past book prints without problems, all communicated through emails From 6/9/2016, I sent an email request for price quote, for the 4th print of the same book However, BookMobile did not respond to a series of my emails for a price quote I guess that probably because the amount of hard-copy book printing has been reduced due to an industry-wide move to online books, Bookmobile has been adding a new business duo to such a trend 9/22/2016, I received an invoice for payment instead, but not price quote with detail of the job such as pdf processing etc 11/29/2016, I sent a request to change the request for the 2nd edition for the same book, with a significantly increased number of pages With the 2nd edition, I do NOT need the print for the 1st edition any more But I still

We strive to be very clear in our communications with our clientsOur records show that we did respond to all of Mr***'s emails and phone callsGretchen [redacted] responded to his email for an estimate for copies of his bookHer estimate spec'd that we would print with no changes, from files archived at BookmobileMr [redacted] then responded to that email to proceed with the order, that he wanted copies of the book, and he said "There is no change of the book."Gretchen put his order into production and within hours she emailed him a ship date, and our accounts department emailed an invoice for payment before books could ship.Books waited for payment before shippingWe were not able to contact Mr [redacted] by email or phone for paymentWe then heard from his wife, who paid for the books in full, because Mr [redacted] was out of the countryWe then shipped the booksWhen Mr [redacted] called to complain, I explained the above, and forwarded him the email records we have where he stated his reorder had no changesHe didn't receive our emailsHe then asked to speak to our CEO and was able to receive our CEO's emailHowever, he didn't receive the emails from either me or Gretchen.Without a reliable means to communicate, and the confusion about what an exact reprint is, we have declined to work with Mr [redacted] in the future

BookMobile seems to have a new internal management difficulty but the CEO Don *** blamed the customer up front for "not communicating" which is baseless
I have worked with BookMobile for the past book prints without problems, all communicated through emails
From 6/9/2016, I sent an email request for price quote, for the 4th print of the same book However, BookMobile did not respond to a series of my emails for a price quote
I guess that probably because the amount of hard-copy book printing has been reduced due to an industry-wide move to online books, Bookmobile has been adding a new business duo to such a trend
9/22/2016, I received an invoice for payment instead, but not price quote with detail of the job such as pdf processing etc
11/29/2016, I sent a request to change the request for the 2nd edition for the same book, with a significantly increased number of pages With the 2nd edition, I do NOT need the print for the 1st edition any more But I still

We strive to be very clear in our communications with our clients. Our records show that we did respond to all of Mr. [redacted]'s emails and phone calls. Gretchen [redacted] responded to his email for an estimate for 51 copies of his book. Her estimate spec'd that we would print with no changes, from files...

archived at Bookmobile. Mr. [redacted] then responded to that email to proceed with the order, that he wanted 51 copies of the book, and he said "There is no change of the book."Gretchen put his order into production and within 24 hours she emailed him a ship date, and our accounts department emailed an invoice for payment before books could ship.Books waited for payment before shipping. We were not able to contact Mr. [redacted] by email or phone for payment. We then heard from his wife, who paid for the books in full, because Mr. [redacted] was out of the country. We then shipped the books. When Mr. [redacted] called to complain, I explained the above, and forwarded him the email records we have where he stated his reorder had no changes. He didn't receive our emails. He then asked to speak to our CEO and was able to receive our CEO's email. However, he didn't receive the emails from either me or Gretchen.Without a reliable means to communicate, and the confusion about what an exact reprint is, we have declined to work with Mr. [redacted] in the future.