The management of this company has failed to respond to a complaint despite visits to store, calls, emails and a letter to management The company project an image of a larger organization but it appears that each store is an LLC operating under the brand name (thepetclub.net) in several states While shopping at the this store several weeks ago, the sharp metal corner of a lower display shelf tore through my shoe causing damage that cannot be repaired The incident was reported to the clerk, and I called the customer service number she provided and left a message No one ever answers that phone line Having no response, I contacted called the store manager and sent him an email and attachment showing the damage I was assured that the matter was with his management, but many weeks later I have had no response to my calls, visits, or emails Even a letter I sent to the owners of the business failed to evoke a reply While at the store just recently, I found that nothing was
The management of this company has failed to respond to a complaint despite visits to store, calls, emails and a letter to management The company project an image of a larger organization but it appears that each store is an LLC operating under the brand name (thepetclub.net) in several states
While shopping at the this store several weeks ago, the sharp metal corner of a lower display shelf tore through my shoe causing damage that cannot be repaired The incident was reported to the clerk, and I called the customer service number she provided and left a message No one ever answers that phone line Having no response, I contacted called the store manager and sent him an email and attachment showing the damage I was assured that the matter was with his management, but many weeks later I have had no response to my calls, visits, or emails Even a letter I sent to the owners of the business failed to evoke a reply While at the store just recently, I found that nothing was
The management of this company has failed to respond to a complaint despite visits to store, calls, emails and a letter to management The company project an image of a larger organization but it appears that each store is an LLC operating under the brand name (thepetclub.net) in several states While shopping at the this store several weeks ago, the sharp metal corner of a lower display shelf tore through my shoe causing damage that cannot be repaired The incident was reported to the clerk, and I called the customer service number she provided and left a message No one ever answers that phone line Having no response, I contacted called the store manager and sent him an email and attachment showing the damage I was assured that the matter was with his management, but many weeks later I have had no response to my calls, visits, or emails Even a letter I sent to the owners of the business failed to evoke a reply While at the store just recently, I found that nothing was
The management of this company has failed to respond to a complaint despite visits to store, calls, emails and a letter to management The company project an image of a larger organization but it appears that each store is an LLC operating under the brand name (thepetclub.net) in several states
While shopping at the this store several weeks ago, the sharp metal corner of a lower display shelf tore through my shoe causing damage that cannot be repaired The incident was reported to the clerk, and I called the customer service number she provided and left a message No one ever answers that phone line Having no response, I contacted called the store manager and sent him an email and attachment showing the damage I was assured that the matter was with his management, but many weeks later I have had no response to my calls, visits, or emails Even a letter I sent to the owners of the business failed to evoke a reply While at the store just recently, I found that nothing was