Hello, I am writing regarding a complaint received via letterThis is for ID # This was for an X-files season dvd set that arrived damaged, Either the packaging did not protect it or the post office was extremely roughWhen the customer informed us of this, we responded and promptly refunded the orderWe did not ask for proof, or that the item be returnedSince we did not have another set to send the customer, we did what we thought was best by refunding the customer immediatelyAs we do not have any control or access to the customers billing information, they may want to contact the site directly to see how long it may take for the refund to be processed back onto their CCPlease let me know if you have any further questionsI hope was able to answer any questions you had regarding this orderThank you Books From Ca [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10749765, and find that this resolution is satisfactory to me
The matter has been resolved $has been sent to me in my bank accountThank You for your help.
Regards,
P*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will file a small claim lawsuit against the ownerI do not want the cards because the owner accused me of being a racist in a email to meHope you can see now how I was treated when I filed this complaint
Regards,
*** ***
This letter is in regards to complaint #[redacted]
Mr. [redacted] approved the artwork (he stated the artwork/business card looked nice and he liked the badge art that we used). He then came back to the shop the next day to pick up the business cards. There was a small digital glitch in the...
printing which caused a minor imperfection in the art work and some of the cards were not cut even (there should not have been any misspelled words because he approved the art and the spelling the day before). [redacted] fixed the glitch for Mr. [redacted] (he saw a proof and approved the art correction) and [redacted] reprinted the cards right at that moment. She then went down stairs to cut the cards for Mr. [redacted]. It was 10 minutes into the cutting when Mr. [redacted] got agitated and asked where is [redacted]? I called out for her and she came up. She said she would be done cutting the cards in a couple of minutes and went back down stairs. Mr. [redacted] said that he did not have time for this and stormed out of the shop. [redacted] came up a couple of minutes later with his fixed cards. He never talked to [redacted] or me about his grievance; he only called and demanded his money back. I thought the money was for the business cards so at first I said OK. I then learned that it was payment for the art fee and he had approved the art. We don't give refunds on approved art and to boot he gave a bad write up in Yelp.
I wanted to work with Mr. [redacted] on a resolution to the business card problem when he came back in a few days later but he was agitated and unreasonable. All he kept saying was where is my refund. He kept interrupting me when I tried to talk "So you ain't givin me my money back". It was not a $25.00 deposit but the art fee. He agreed to the artwork and he is welcome to take it and use with another printer. We do not give refunds on approved artwork.
Thanks,
[redacted]
ImageMart Inc.
17320 St Clair Ave
Cleveland, OH 44110
(216) 486-7518
www.myimageart.com
www.facebook.com/imageart
Hello, I am writing regarding a complaint received via letter. This is for ID #...
10749765.
This was for an X-files season 6 dvd set that arrived damaged, Either the packaging did not protect it or the post office was extremely rough. When the customer informed us of this, we responded and promptly refunded the order. We did not ask for proof, or that the item be returned. Since we did not have another set to send the customer, we did what we thought was best by refunding the customer immediately. As we do not have any control or access to the customers billing information, they may want to contact the site directly to see how long it may take for the refund to be processed back onto their CC. Please let me know if you have any further questions. I hope was able to answer any questions you had regarding this order. Thank you
Books From Ca [email protected]
Hello, I am writing regarding a complaint received via letterThis is for ID # This was for an X-files season dvd set that arrived damaged, Either the packaging did not protect it or the post office was extremely roughWhen the customer informed us of this, we responded and promptly refunded the orderWe did not ask for proof, or that the item be returnedSince we did not have another set to send the customer, we did what we thought was best by refunding the customer immediatelyAs we do not have any control or access to the customers billing information, they may want to contact the site directly to see how long it may take for the refund to be processed back onto their CCPlease let me know if you have any further questionsI hope was able to answer any questions you had regarding this orderThank you Books From Ca [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10749765, and find that this resolution is satisfactory to me
The matter has been resolved $has been sent to me in my bank accountThank You for your help.
Regards,
P*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I will file a small claim lawsuit against the ownerI do not want the cards because the owner accused me of being a racist in a email to meHope you can see now how I was treated when I filed this complaint
Regards,
*** ***
This letter is in regards to complaint #[redacted]
Mr. [redacted] approved the artwork (he stated the artwork/business card looked nice and he liked the badge art that we used). He then came back to the shop the next day to pick up the business cards. There was a small digital glitch in the...
printing which caused a minor imperfection in the art work and some of the cards were not cut even (there should not have been any misspelled words because he approved the art and the spelling the day before). [redacted] fixed the glitch for Mr. [redacted] (he saw a proof and approved the art correction) and [redacted] reprinted the cards right at that moment. She then went down stairs to cut the cards for Mr. [redacted]. It was 10 minutes into the cutting when Mr. [redacted] got agitated and asked where is [redacted]? I called out for her and she came up. She said she would be done cutting the cards in a couple of minutes and went back down stairs. Mr. [redacted] said that he did not have time for this and stormed out of the shop. [redacted] came up a couple of minutes later with his fixed cards. He never talked to [redacted] or me about his grievance; he only called and demanded his money back. I thought the money was for the business cards so at first I said OK. I then learned that it was payment for the art fee and he had approved the art. We don't give refunds on approved art and to boot he gave a bad write up in Yelp.
I wanted to work with Mr. [redacted] on a resolution to the business card problem when he came back in a few days later but he was agitated and unreasonable. All he kept saying was where is my refund. He kept interrupting me when I tried to talk "So you ain't givin me my money back". It was not a $25.00 deposit but the art fee. He agreed to the artwork and he is welcome to take it and use with another printer. We do not give refunds on approved artwork.
Thanks,
[redacted]
ImageMart Inc.
17320 St Clair Ave
Cleveland, OH 44110
(216) 486-7518
www.myimageart.com
www.facebook.com/imageart
[redacted] fixed the cards. They are ready for pick up.
Hello, I am writing regarding a complaint received via letter. This is for ID #...
10749765.
This was for an X-files season 6 dvd set that arrived damaged, Either the packaging did not protect it or the post office was extremely rough. When the customer informed us of this, we responded and promptly refunded the order. We did not ask for proof, or that the item be returned. Since we did not have another set to send the customer, we did what we thought was best by refunding the customer immediately. As we do not have any control or access to the customers billing information, they may want to contact the site directly to see how long it may take for the refund to be processed back onto their CC. Please let me know if you have any further questions. I hope was able to answer any questions you had regarding this order. Thank you
Books From Ca
[email protected]