Dear Customer, we are very sorry to hear that you've had such a negative experienceWe've looked deeply into the matterThe package was sent on 052017, received on 062017, and paid on in the amount initially quoted: $We do, however, admit, that a slight delay happened ( business days) between the moment the order was delivered to Staten Island and received at our processing facility due to the work of the mail carrier and a high volume of buyback orders; for that, we apologizeThe whole process takes time because the book is being delivered, then received and processed, and only after that paid (within business days after receiving the "processed" status, as promised)Once again, we are sorry about any inconvenience causedBest regards, BooksRun Customer Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my check for books sold In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As they mentioned in their response about providing a video, which is trueI haven't been able to actually view it because the link doesn't allow meI have contacted them about the video not working and they completely ignored that email like they have ignored several of my other email'sI've called several times and they never answer the phoneI'm also in school and don't have the time to call several times a day until they pick upI know for a fact I sent two books in that "undamaged" packageHad I known this company would have scammed me, I would have made a video of myself sending both booksUnless that package was damaged, I don't understand how they received one of the books that was sent with twoIt's also even more interesting how the more expensive book is the one that went missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by BooksRun.com regarding complaint ID [redacted] Since my initial complaint, BooksRun issued a payment of $via [redacted] for the one textbook that they admit to receiving Per my request with the Revdex.com, their offer of $was much lower than the initial agreed-upon payment for that book, and I never agreed to settle for $- instead, I asked that the textbook be return shipped to me Moreover, they never communicated with me regarding the textbook that was supposedly lost in the mail Very frustrated and disappointed.Sincerely, [redacted]
We do indeed buy used books, however, they are all received in different conditionsIn order to determine which category the textbooks we receive fit, we use [redacted] guidelinesThe simplified version of those is presented on our website in our Terms & ConditionsOur processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.As for water damage, unfortunately, we do not pay initial quotes for the textbooks that are received with signs of water damage, as it is stated in our Terms & Conditions (bullet point #5)Sadly, we also do not have any opportunity to check and know for sure what exactly happened with the book in the process of shipping, however, the customer's textbook was delivered with the water damage statedAs a rule, we do not purchase items that have any water stains and curled pages, because such items are not eligible for buyback program as the price applicable for them is too low and they are not desirable by wholesalers and individual buyersIn some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging)Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback ordersHowever, after receiving the complaint, we immediately deeply investigated the matter with the order and, as a one-time courtesy due to it being the first order and the minor signs of water damage, paid the initial quote on 062017, when we issued the payment by checkFor our customer, we have made an exception, which makes this complaint irrelevant to the case with the order itselfWe always deal with issues depending on the particular case with the order, always take responsibility for mistakes (if there are any), and always make decisions in behalf of our customers.As newcomers to this market, we are eager to provide good service to our customers, and we have no interest in deceiving or holding the payment from clients as we strive to earn a reputation among other established buyback companiesWe highly value opinion and appreciate suggestions of our customersWe always take all the information mentioned by into consideration and continue working on improving our services
Dear Customer, we are very sorry to hear that you've had such a negative experienceWe've looked deeply into the matterThe package was sent on 052017, received on 062017, and paid on in the amount initially quoted: $We do, however, admit, that a slight delay happened ( business days) between the moment the order was delivered to Staten Island and received at our processing facility due to the work of the mail carrier and a high volume of buyback orders; for that, we apologizeThe whole process takes time because the book is being delivered, then received and processed, and only after that paid (within business days after receiving the "processed" status, as promised)Once again, we are sorry about any inconvenience causedBest regards, BooksRun Customer Support Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not received my check for books sold In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As they mentioned in their response about providing a video, which is trueI haven't been able to actually view it because the link doesn't allow meI have contacted them about the video not working and they completely ignored that email like they have ignored several of my other email'sI've called several times and they never answer the phoneI'm also in school and don't have the time to call several times a day until they pick upI know for a fact I sent two books in that "undamaged" packageHad I known this company would have scammed me, I would have made a video of myself sending both booksUnless that package was damaged, I don't understand how they received one of the books that was sent with twoIt's also even more interesting how the more expensive book is the one that went missing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com:At this time, I have not been contacted by BooksRun.com regarding complaint ID [redacted] Since my initial complaint, BooksRun issued a payment of $via [redacted] for the one textbook that they admit to receiving Per my request with the Revdex.com, their offer of $was much lower than the initial agreed-upon payment for that book, and I never agreed to settle for $- instead, I asked that the textbook be return shipped to me Moreover, they never communicated with me regarding the textbook that was supposedly lost in the mail Very frustrated and disappointed.Sincerely, [redacted]
We do indeed buy used books, however, they are all received in different conditionsIn order to determine which category the textbooks we receive fit, we use [redacted] guidelinesThe simplified version of those is presented on our website in our Terms & ConditionsOur processing department carefully inspects each and every book and distinguishes the items in accordance with a wide range of features.As for water damage, unfortunately, we do not pay initial quotes for the textbooks that are received with signs of water damage, as it is stated in our Terms & Conditions (bullet point #5)Sadly, we also do not have any opportunity to check and know for sure what exactly happened with the book in the process of shipping, however, the customer's textbook was delivered with the water damage statedAs a rule, we do not purchase items that have any water stains and curled pages, because such items are not eligible for buyback program as the price applicable for them is too low and they are not desirable by wholesalers and individual buyersIn some cases, the water damage itself may be minor, but even such signs of it significantly affect the final price of the book, especially considering the fact that the book is used and not actually brand new (an unopened item in its original packaging)Our processing department carefully inspects each and every item, and we always calculate the price of the items received with any kind of damage for all our buyback ordersHowever, after receiving the complaint, we immediately deeply investigated the matter with the order and, as a one-time courtesy due to it being the first order and the minor signs of water damage, paid the initial quote on 062017, when we issued the payment by checkFor our customer, we have made an exception, which makes this complaint irrelevant to the case with the order itselfWe always deal with issues depending on the particular case with the order, always take responsibility for mistakes (if there are any), and always make decisions in behalf of our customers.As newcomers to this market, we are eager to provide good service to our customers, and we have no interest in deceiving or holding the payment from clients as we strive to earn a reputation among other established buyback companiesWe highly value opinion and appreciate suggestions of our customersWe always take all the information mentioned by into consideration and continue working on improving our services