Boom Boom Entertainment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The movie was left with the *** *** ***, she never gave me the name or contact info of the company, my boyfriends card was used and it just said boom boom, when we *** that it took min to find the specific *** boom boom entertainmentThree weeks went by and the *** *** *** kept saying the "guy" has the DVD and it'll be refunded in a couple daysI left it there originally because she claimed I would not be charged and saw the videos in the box, as did my BFI own the movie at home on *** and rented this for a night away, why would I return the box and not the movie?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The movie was never returned by the customerThe kiosk refused to accept the movie box, as the customer clearly explains, because the movie disc could not be detected by the kiosk because the movie disc was not in the boxThe customer never contacted our company by phone or email until
Friday May *** by phoneContact info is clearly displayed on packaging and emailed receipts as are terms and conditions

The movie was never returned by the customerThe kiosk refused to accept the movie box, as the customer clearly explains, because the movie disc could not be detected by the kiosk because the movie disc was not in the boxThe customer never contacted our company by phone or email until Friday
May *** by phoneContact info is clearly displayed on packaging and emailed receipts as are terms and conditions

We are unable to comment on why the customer did not return the movie. As explained the movie was not in the box when returned and that is why the customer was unable to insert the box into the kiosk. The system will not accept returns without the movie disc in the box. The box is labeled inside and out with the company contact info, see attached. Note missing disc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The movie was left with the [redacted], she never gave me the name or contact info of the company, my boyfriends card was used and it just said boom boom, when we [redacted] that it took 15 min to find the specific [redacted] boom boom entertainment. Three weeks went by and the [redacted] kept saying the "guy" has the DVD and it'll be refunded in a couple days. I left it there originally because she claimed I would not be charged and saw the videos in the box, as did my BF. I own the movie at home on [redacted] and rented this for a night away, why would I return the box and not the movie? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I returned a movie to this kiosk over two weeks ago. The manager of the store told me to leave the movie with her because it would not take it into the box. I called over 5 times and she kept telling me that I would be refunded and the gentleman picked the movie up on Monday (2 weeks later) and would refund me. I finally called this gentleman and he refused to refund me claiming the movie was not in there, when I have witnesses that it was, and that its my fault and too bad cause I have to pay. The grocery store had it for over 3 weeks and easily could have stolen it but he instead blamed me and refused to give me a refund while also speaking to me like a child. His customer service is disgusting and their business is a sham.Desired Settlement: I would like my money back, the $38 (which is ABSURD because no DVD costs that much ever)

Business

Response:

The movie was never returned by the customer. The kiosk refused to accept the movie box, as the customer clearly explains, because the movie disc could not be detected by the kiosk because the movie disc was not in the box. The customer never contacted our company by phone or email until Friday May [redacted] by phone. Contact info is clearly displayed on packaging and emailed receipts as are terms and conditions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The movie was left with the [redacted], she never gave me the name or contact info of the company, my boyfriends card was used and it just said boom boom, when we [redacted] that it took 15 min to find the specific [redacted] boom boom entertainment. Three weeks went by and the [redacted] kept saying the "guy" has the DVD and it'll be refunded in a couple days. I left it there originally because she claimed I would not be charged and saw the videos in the box, as did my BF. I own the movie at home on [redacted] and rented this for a night away, why would I return the box and not the movie?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are unable to comment on why the customer did not return the movie. As explained the movie was not in the box when returned and that is why the customer was unable to insert the box into the kiosk. The system will not accept returns without the movie disc in the box. The box is labeled inside and out with the company contact info, see attached. Note missing disc.