Initial Business Response / [redacted] (1000, 11, 2015/08/06) */ The boat and trailer purchased by Mr [redacted] were taken in trade from a customer purchasing a new boat from usApparently at that time we did not receive a valid title from the customerAs a result, we applied for a lost title for the boat for Mr [redacted] , but were unaware that there was also a missing title for the trailerWhen Mr [redacted] sold the boat and trailer and recently advised us that he did not have the title for the trailer, we got right to work tracking down the titleWe were unable to get the information regarding the name of the person in whose name the trailer was titled from the Minnesota Department of Vehicles, but were able to identify the lien holderBy contacting the lien holder we found that they had released the lien on the trailer and were able to get the name and contact information for the original owner in whose name the trailer was titledWith this information and the help of the original owner we were able to submit paperwork for a lost title and lien release documentsThis took place approximately a month agoIt takes to weeks minimum for the Minnesota Department of Motor Vehicles to issue the lost titleAs soon as we receive the title we can complete the resolution of this situationWe have been in communication with the individual who purchased the boat and trailer from Mr [redacted] , keeping him informed and will continue to help him through the process until he has a valid title for the trailer
Very responsive, take care of their customers and are fairWhen I had an issue with my boat, were advocates for me to the manufacturer Got all issues resolved and went the extra mile to make sure everything was taken care of Highly recommend, and already have, Boomerang Sports to my friends and family
Initial Business Response /* (1000, 5, 2016/02/02) */
Mr*** purchased the used snowmobile "As Is - No Warranty", which was stated on the purchase agreement, from Boomerang on December 27th, On February 14, he brought the snowmobile back because he had blown the engine
Boomerang tore the engine down and had the cylinders professionally reconditioned (Renicked) and sold Mr*** the parts required to repair the engineThe total charges for the reconditioning of the cylinders and parts came to $1,plus taxAlthough the snowmobile was sold "As Is - No Warranty, Boomerang Discounted the bill by $and did not charge Mr*** for the labor involved (approximately & 1/hours - $200.00) out of good willMr*** chose to complete the repair of the snowmobile to save labor costWe have no knowledge of any problem with the track on the snowmobile that Mr*** purchased over a year agoSince the snowmobile was purchased As Is with No Warranty and that more than a year has passed since the sale, Boomerang believes they have treated the customer fairly and has done more than required
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been working at a ford dealer for sixteen years and if a customer buys a vehicle as is and the engine goes after miles the dealer takes it back or puts an engine it at the dealers costI have never seen customers get treated like this where I workThis snowmobile was supposed to be fully inspectedIt was never inspected at allTrack was repaired by dealer or somebody that owned it beforeBar in track is broken in half where repair was madeWhen you inspect and engine they should have done compression test and that would of shown a weak cylinderIt was on its way out before I bought itI have never purchased something and had this happen beforeI will never buy a Polaris again or a used one that is for sureCould of bought brand new one for the money I got into this oneI know not all dealers are the same but this is the worst thing I ever purchasedI have always had good luck with Polaris snowmobilesI still got a polaris from that runs good and always has
Final Business Response /* (4000, 9, 2016/02/12) */
As we stated in our previous response, although Mr*** purchased the snowmobile fully aware that the purchase was "As Is" with no warranty, we significantly discounted the repair parts and did not charge him for the labor to tear the engine downRegarding the allegation that the machine was not inspected - Mr*** is incorrectWhen we take a unit in trade, we inspect it to determine general condition and value, as well as to verify general operating conditionWe do not recondition them to "new" conditionAfter 2,miles of use, wear is expectedTracks, especially lighter weight, large lug mountain tracks intended for use in deep, soft snow will wear more quickly and be more subject to damage such as broken lug bars when used on packed trails and hard rough surfacesThis does not necessarily make them unusable, but does shorten the usable life like wear on a tireIt is no more reasonable to expect to have the track replaced than it would be to expect replacement of a non-warranted used tire on a used vehicle one has purchased that was found to have gone flat a year after purchase of the vehicleSince the snowmobile was purchased As Is with No Warranty and more than a year has passed since the sale, Boomerang believes we have treated the customer fairly and certainly done more than required
My husband and I went to the Alex location hoping to get a part for our boat. The man who waited on us seemed to be bothered to be helping us. He didn't make eye contact with us. He told us the part we needed was no longer available and that it couldn't be ordered. He said we'd have to trade in our boat. I asked him to write down the part number and part name so I could try and find it. I'm a buyer for a very large manufacturing company. When we got home, I started a search for it. Took me a few minutes to find out he wrote down the wrong part number. But once I figured out the correct number, I found several places that had plenty of inventory and ordered it.
We felt because we weren't spending more money with them, we weren't worth their time. There will come a day when we will buy a new boat but it won't be from Boomerangs.
As Jon told Mr. [redacted], we do not put plugs into boat hulls during or after winterization and would have no reason to put the plug in the boat unless we were putting the boat in the water for testing, which is not done as part of the winterization. ...
The customer dropped the boat off for winterization on October 16, 2015 and picked it up on November 28, 2015. The boat sat outside during that period. That said, we have reviewed our records and spoken to our staff regarding the boat and the fact that the plug was in the boat and there was water in the bilge. Although we confirmed that we did not put the plug in the boat, we also obviously did not verify that it had been removed prior to delivery to our facility. Subsequently, we have contacted the customer by telephone and offered to clean the boat inspect it to verify it is safe to operate, and also offered to provide free winterization service for the boat in the fall of 2016. It is our understanding that they will be bringing the boat in so we can clean and inspect it. [redacted]copied and pasted from email.
Initial Business Response /* (1000, 11, 2015/08/06) */
The boat and trailer purchased by Mr. [redacted] were taken in trade from a customer purchasing a new boat from us. Apparently at that time we did not receive a valid title from the customer. As a result, we applied for a lost title for...
the boat for Mr. [redacted], but were unaware that there was also a missing title for the trailer. When Mr. [redacted] sold the boat and trailer and recently advised us that he did not have the title for the trailer, we got right to work tracking down the title. We were unable to get the information regarding the name of the person in whose name the trailer was titled from the Minnesota Department of Vehicles, but were able to identify the lien holder. By contacting the lien holder we found that they had released the lien on the trailer and were able to get the name and contact information for the original owner in whose name the trailer was titled. With this information and the help of the original owner we were able to submit paperwork for a lost title and lien release documents. This took place approximately a month ago. It takes 6 to 8 weeks minimum for the Minnesota Department of Motor Vehicles to issue the lost title. As soon as we receive the title we can complete the resolution of this situation. We have been in communication with the individual who purchased the boat and trailer from Mr. [redacted], keeping him informed and will continue to help him through the process until he has a valid title for the trailer.
Initial Business Response / [redacted] (1000, 11, 2015/08/06) */ The boat and trailer purchased by Mr [redacted] were taken in trade from a customer purchasing a new boat from usApparently at that time we did not receive a valid title from the customerAs a result, we applied for a lost title for the boat for Mr [redacted] , but were unaware that there was also a missing title for the trailerWhen Mr [redacted] sold the boat and trailer and recently advised us that he did not have the title for the trailer, we got right to work tracking down the titleWe were unable to get the information regarding the name of the person in whose name the trailer was titled from the Minnesota Department of Vehicles, but were able to identify the lien holderBy contacting the lien holder we found that they had released the lien on the trailer and were able to get the name and contact information for the original owner in whose name the trailer was titledWith this information and the help of the original owner we were able to submit paperwork for a lost title and lien release documentsThis took place approximately a month agoIt takes to weeks minimum for the Minnesota Department of Motor Vehicles to issue the lost titleAs soon as we receive the title we can complete the resolution of this situationWe have been in communication with the individual who purchased the boat and trailer from Mr [redacted] , keeping him informed and will continue to help him through the process until he has a valid title for the trailer
Very responsive, take care of their customers and are fairWhen I had an issue with my boat, were advocates for me to the manufacturer Got all issues resolved and went the extra mile to make sure everything was taken care of Highly recommend, and already have, Boomerang Sports to my friends and family
Initial Business Response /* (1000, 5, 2016/02/02) */
Mr*** purchased the used snowmobile "As Is - No Warranty", which was stated on the purchase agreement, from Boomerang on December 27th, On February 14, he brought the snowmobile back because he had blown the engine
Boomerang tore the engine down and had the cylinders professionally reconditioned (Renicked) and sold Mr*** the parts required to repair the engineThe total charges for the reconditioning of the cylinders and parts came to $1,plus taxAlthough the snowmobile was sold "As Is - No Warranty, Boomerang Discounted the bill by $and did not charge Mr*** for the labor involved (approximately & 1/hours - $200.00) out of good willMr*** chose to complete the repair of the snowmobile to save labor costWe have no knowledge of any problem with the track on the snowmobile that Mr*** purchased over a year agoSince the snowmobile was purchased As Is with No Warranty and that more than a year has passed since the sale, Boomerang believes they have treated the customer fairly and has done more than required
Initial Consumer Rebuttal /* (3000, 7, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been working at a ford dealer for sixteen years and if a customer buys a vehicle as is and the engine goes after miles the dealer takes it back or puts an engine it at the dealers costI have never seen customers get treated like this where I workThis snowmobile was supposed to be fully inspectedIt was never inspected at allTrack was repaired by dealer or somebody that owned it beforeBar in track is broken in half where repair was madeWhen you inspect and engine they should have done compression test and that would of shown a weak cylinderIt was on its way out before I bought itI have never purchased something and had this happen beforeI will never buy a Polaris again or a used one that is for sureCould of bought brand new one for the money I got into this oneI know not all dealers are the same but this is the worst thing I ever purchasedI have always had good luck with Polaris snowmobilesI still got a polaris from that runs good and always has
Final Business Response /* (4000, 9, 2016/02/12) */
As we stated in our previous response, although Mr*** purchased the snowmobile fully aware that the purchase was "As Is" with no warranty, we significantly discounted the repair parts and did not charge him for the labor to tear the engine downRegarding the allegation that the machine was not inspected - Mr*** is incorrectWhen we take a unit in trade, we inspect it to determine general condition and value, as well as to verify general operating conditionWe do not recondition them to "new" conditionAfter 2,miles of use, wear is expectedTracks, especially lighter weight, large lug mountain tracks intended for use in deep, soft snow will wear more quickly and be more subject to damage such as broken lug bars when used on packed trails and hard rough surfacesThis does not necessarily make them unusable, but does shorten the usable life like wear on a tireIt is no more reasonable to expect to have the track replaced than it would be to expect replacement of a non-warranted used tire on a used vehicle one has purchased that was found to have gone flat a year after purchase of the vehicleSince the snowmobile was purchased As Is with No Warranty and more than a year has passed since the sale, Boomerang believes we have treated the customer fairly and certainly done more than required
My husband and I went to the Alex location hoping to get a part for our boat. The man who waited on us seemed to be bothered to be helping us. He didn't make eye contact with us. He told us the part we needed was no longer available and that it couldn't be ordered. He said we'd have to trade in our boat. I asked him to write down the part number and part name so I could try and find it. I'm a buyer for a very large manufacturing company. When we got home, I started a search for it. Took me a few minutes to find out he wrote down the wrong part number. But once I figured out the correct number, I found several places that had plenty of inventory and ordered it.
We felt because we weren't spending more money with them, we weren't worth their time. There will come a day when we will buy a new boat but it won't be from Boomerangs.
As Jon told Mr. [redacted], we do not put plugs into boat hulls during or after winterization and would have no reason to put the plug in the boat unless we were putting the boat in the water for testing, which is not done as part of the winterization. ...
The customer dropped the boat off for winterization on October 16, 2015 and picked it up on November 28, 2015. The boat sat outside during that period. That said, we have reviewed our records and spoken to our staff regarding the boat and the fact that the plug was in the boat and there was water in the bilge. Although we confirmed that we did not put the plug in the boat, we also obviously did not verify that it had been removed prior to delivery to our facility. Subsequently, we have contacted the customer by telephone and offered to clean the boat inspect it to verify it is safe to operate, and also offered to provide free winterization service for the boat in the fall of 2016. It is our understanding that they will be bringing the boat in so we can clean and inspect it. [redacted]copied and pasted from email.
Initial Business Response /* (1000, 11, 2015/08/06) */
The boat and trailer purchased by Mr. [redacted] were taken in trade from a customer purchasing a new boat from us. Apparently at that time we did not receive a valid title from the customer. As a result, we applied for a lost title for...
the boat for Mr. [redacted], but were unaware that there was also a missing title for the trailer. When Mr. [redacted] sold the boat and trailer and recently advised us that he did not have the title for the trailer, we got right to work tracking down the title. We were unable to get the information regarding the name of the person in whose name the trailer was titled from the Minnesota Department of Vehicles, but were able to identify the lien holder. By contacting the lien holder we found that they had released the lien on the trailer and were able to get the name and contact information for the original owner in whose name the trailer was titled. With this information and the help of the original owner we were able to submit paperwork for a lost title and lien release documents. This took place approximately a month ago. It takes 6 to 8 weeks minimum for the Minnesota Department of Motor Vehicles to issue the lost title. As soon as we receive the title we can complete the resolution of this situation. We have been in communication with the individual who purchased the boat and trailer from Mr. [redacted], keeping him informed and will continue to help him through the process until he has a valid title for the trailer.