just moved to n.yand the house we moved into had multiple items that had to be discarded.I couldn't be more pleased in the professional manner that boon employees removed all items in our first winter snowstorm without leaving an iota of trash in our yardthey will have our business as long as we reside here
Complaint ID: [redacted] Above referenced customer is currently being managed by a debt collections company due to nonpayment for services. There have been several communications with this customer regarding payment, including many special exceptions made with our customer service reps...
to try accommodating the customer. The contact info for the collection agency is as follows: [redacted] This agency is very reputable and has been providing debt collection services to our company for several years. This is the first time we have ever heard of them not identifying themselves or leaving contact information. I am not sure that is an accurate statement. This agency has an impeccable track record and provides services that are compliant with collection laws. Our company has worked very hard to accommodate this customer. Here is a timeline from our system notes: 9/10/12 - Cust called office about their invoice that was coming up due on 9/15/12. Cust asked if they could pay the bill on 9/28/12 (late) without service getting interrupted. Our office accommodated, we allowed them to pay late and did not stop service. 11/01/12 - Cust called office about overdue invoice that was due on 10/15/12 requesting to pay late without service being interrupted. Cust paid invoice on 11/15/12 and we did not interrupt their service, like the system normally would. 05/10/13 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. No response from customer at this point. 05/17/13 – Customer did not respond to previous notice, system interrupts service until customer contacts office 05/21/13 – Customer calls office about service interruption. Customer requests that we pick up there trash the following day and they promise to pay bill by the end of the week. Customer service rep overrides the system to allow pick up the following day, accommodating the customer. Customer called office and made payment on 05/23/13 03/11/14 – - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 03/13/14 - Customer calls office asking for an exception to pay overdue invoice on 03/20 or 03/21. Customer service rep overrides system, allowing customer to continue receiving service with overdue account. Customer calls office on 03/21/14 to pay overdue bill. 07/07/14 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 07/14/14 - Customer did not respond to previous notice, system interrupts service until customer contacts office 07/15/14 – Customer calls office to pay overdue invoice, service resumes 09/05/14 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 09/11/14 – Customer calls office requesting an exception, would like us to continue service without interruption and they will pay bill on 09/15/14. Customer service rep overrides system to accommodate customer. Customer calls back on 09/12/14 and pays overdue bill. 05/08/15 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 05/15/15 - - Customer did not respond to previous notice, system interrupts service until customer contacts office 05/15/15 – Customer calls office later in day requesting an exception, would like us to continue service without interruption and they will pay bill on 05/20/15. Customer service rep overrides system to accommodate customer. Customer calls back on 05/20/15 and pays overdue bill. 11/02/15 – Customer emails office regarding her 10/01/15 invoice that was due on 10/15/15. Customer is anticipating service interruption and requests that we allow service to continue and they will pay overdue invoice on 11/16/15. Customer service rep overrides system to accommodate the customer. Customer pays overdue invoice when promised. 05/09/16 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 05/11/16 – Customer leaves a message on company voicemail system that they cannot pay overdue invoice now, would like a couple extra weeks without service being interrupted. Customer service rep overrides system to accommodate the customer. 05/12/16 – Customer call office stating that they want to pay the past due amount on 06/03/16 and the current amount due on 06/16/16. Customer service rep overrides system to allow service to continue. 06/03/16 – System interrupts service because no payment has been made. Account is now 60 days overdue 06/08/16 – Customer calls office because of no service. Customer requests an exception for us to provide service this week and they promise to pay balance off next week. Customer service rep overrides system and allows for service that week, accommodating the customer. 06/10/16 - Cust account is over 60 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that account will be turned over to a collection agency if payment arrangements are not made by 06/17/16. 06/15/16 – Customer called office requesting an exception. Customer service rep explained the balance that was due, and the minimum amount required to keep the system from sending their account to collections. Rep explained that her ability to override the system is a lot more limited when an account becomes this far overdue. Customer became very upset and hung up the phone. 06/17/16 – System sends account information to collection agency. Account is currently 67 days overdue, with no payment arrangements made. 06/22/16 – Customer called office, stated that she did not think she was treated fairly, even with all the above documented arrangements that were made through several years. 08/18/16 – Customer sent an email to company email. Our customer service replied. Please see below: Mr. [redacted], Your account has been turned over to a collection agency, as you were previously informed by mail as well as phone conversations. Please keep in mind that the balance on your account is for services already rendered and received. At this point your account belongs to the collection agency and you will need to work out payment arrangements with them. We have a long history of working hard to accommodate you with regard to payments on your account. We are disheartened that you have made the choice to not pay for services you requested and are no longer willing to make that effort. Here is the contact info for the collection agency in case you have misplaced it. [redacted]
[redacted]
[redacted]
[redacted] Regards, Boon & Sons Customer Service [redacted]
[redacted]
*
[redacted]
[redacted] Comments: TO WHOM IT MAY CONCERN-I HAVE BEEN CONTACTED BY SOMEONE REPRESENTING BOON AND SONS RE:BILL. THIS PERSON DOESN'T IDENTIFY THEMSELVES AND CALLS FROM A PRIVATE NUMBER-WE TOLD THEM TO CEASE AND DESIST AND WE ARE UNDER BANKRUPTCY PROTECTION-YOU WILL HEAR FROM OUR ATTORNEY. SINCE THE PERSON DOESN'T IDENTIFY THE AGENCY THEY WORK FOR BOON AND SONS WILL BE HELD RESPONSIBLE FOR HARASSING US DAILY. I HAVE ALREADY FILED A COMPLAINT WITH THE Revdex.com. Our company has worked very hard with this customer, as we do with all, to accommodate their special needs. At this point, they need to work out payment arrangements with the collection agency that now owns / manages their account. Please keep in mind that the balance owed is for services they requested and received, but chose to not pay for. Thank you and feel free to contact us should you require more information. Matthew [redacted]
just moved to n.yand the house we moved into had multiple items that had to be discarded.I couldn't be more pleased in the professional manner that boon employees removed all items in our first winter snowstorm without leaving an iota of trash in our yardthey will have our business as long as we reside here
Roll-off dumpster rental.
Very pleasant and professional people, great pricing and prompt.
Great experience; highly recommend.
Complaint ID: [redacted] Above referenced customer is currently being managed by a debt collections company due to nonpayment for services. There have been several communications with this customer regarding payment, including many special exceptions made with our customer service reps...
to try accommodating the customer. The contact info for the collection agency is as follows: [redacted] This agency is very reputable and has been providing debt collection services to our company for several years. This is the first time we have ever heard of them not identifying themselves or leaving contact information. I am not sure that is an accurate statement. This agency has an impeccable track record and provides services that are compliant with collection laws. Our company has worked very hard to accommodate this customer. Here is a timeline from our system notes: 9/10/12 - Cust called office about their invoice that was coming up due on 9/15/12. Cust asked if they could pay the bill on 9/28/12 (late) without service getting interrupted. Our office accommodated, we allowed them to pay late and did not stop service. 11/01/12 - Cust called office about overdue invoice that was due on 10/15/12 requesting to pay late without service being interrupted. Cust paid invoice on 11/15/12 and we did not interrupt their service, like the system normally would. 05/10/13 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. No response from customer at this point. 05/17/13 – Customer did not respond to previous notice, system interrupts service until customer contacts office 05/21/13 – Customer calls office about service interruption. Customer requests that we pick up there trash the following day and they promise to pay bill by the end of the week. Customer service rep overrides the system to allow pick up the following day, accommodating the customer. Customer called office and made payment on 05/23/13 03/11/14 – - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 03/13/14 - Customer calls office asking for an exception to pay overdue invoice on 03/20 or 03/21. Customer service rep overrides system, allowing customer to continue receiving service with overdue account. Customer calls office on 03/21/14 to pay overdue bill. 07/07/14 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 07/14/14 - Customer did not respond to previous notice, system interrupts service until customer contacts office 07/15/14 – Customer calls office to pay overdue invoice, service resumes 09/05/14 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 09/11/14 – Customer calls office requesting an exception, would like us to continue service without interruption and they will pay bill on 09/15/14. Customer service rep overrides system to accommodate customer. Customer calls back on 09/12/14 and pays overdue bill. 05/08/15 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 05/15/15 - - Customer did not respond to previous notice, system interrupts service until customer contacts office 05/15/15 – Customer calls office later in day requesting an exception, would like us to continue service without interruption and they will pay bill on 05/20/15. Customer service rep overrides system to accommodate customer. Customer calls back on 05/20/15 and pays overdue bill. 11/02/15 – Customer emails office regarding her 10/01/15 invoice that was due on 10/15/15. Customer is anticipating service interruption and requests that we allow service to continue and they will pay overdue invoice on 11/16/15. Customer service rep overrides system to accommodate the customer. Customer pays overdue invoice when promised. 05/09/16 - Cust account is over 30 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that service will be interrupted in one week if not paid. 05/11/16 – Customer leaves a message on company voicemail system that they cannot pay overdue invoice now, would like a couple extra weeks without service being interrupted. Customer service rep overrides system to accommodate the customer. 05/12/16 – Customer call office stating that they want to pay the past due amount on 06/03/16 and the current amount due on 06/16/16. Customer service rep overrides system to allow service to continue. 06/03/16 – System interrupts service because no payment has been made. Account is now 60 days overdue 06/08/16 – Customer calls office because of no service. Customer requests an exception for us to provide service this week and they promise to pay balance off next week. Customer service rep overrides system and allows for service that week, accommodating the customer. 06/10/16 - Cust account is over 60 days overdue, system generated statement is mailed to customer informing them of the overdue balance and indicating that account will be turned over to a collection agency if payment arrangements are not made by 06/17/16. 06/15/16 – Customer called office requesting an exception. Customer service rep explained the balance that was due, and the minimum amount required to keep the system from sending their account to collections. Rep explained that her ability to override the system is a lot more limited when an account becomes this far overdue. Customer became very upset and hung up the phone. 06/17/16 – System sends account information to collection agency. Account is currently 67 days overdue, with no payment arrangements made. 06/22/16 – Customer called office, stated that she did not think she was treated fairly, even with all the above documented arrangements that were made through several years. 08/18/16 – Customer sent an email to company email. Our customer service replied. Please see below: Mr. [redacted], Your account has been turned over to a collection agency, as you were previously informed by mail as well as phone conversations. Please keep in mind that the balance on your account is for services already rendered and received. At this point your account belongs to the collection agency and you will need to work out payment arrangements with them. We have a long history of working hard to accommodate you with regard to payments on your account. We are disheartened that you have made the choice to not pay for services you requested and are no longer willing to make that effort. Here is the contact info for the collection agency in case you have misplaced it. [redacted]
[redacted]
[redacted]
[redacted] Regards, Boon & Sons Customer Service [redacted]
[redacted]
*
[redacted]
[redacted] Comments: TO WHOM IT MAY CONCERN-I HAVE BEEN CONTACTED BY SOMEONE REPRESENTING BOON AND SONS RE:BILL. THIS PERSON DOESN'T IDENTIFY THEMSELVES AND CALLS FROM A PRIVATE NUMBER-WE TOLD THEM TO CEASE AND DESIST AND WE ARE UNDER BANKRUPTCY PROTECTION-YOU WILL HEAR FROM OUR ATTORNEY. SINCE THE PERSON DOESN'T IDENTIFY THE AGENCY THEY WORK FOR BOON AND SONS WILL BE HELD RESPONSIBLE FOR HARASSING US DAILY. I HAVE ALREADY FILED A COMPLAINT WITH THE Revdex.com. Our company has worked very hard with this customer, as we do with all, to accommodate their special needs. At this point, they need to work out payment arrangements with the collection agency that now owns / manages their account. Please keep in mind that the balance owed is for services they requested and received, but chose to not pay for. Thank you and feel free to contact us should you require more information. Matthew [redacted]