I recently had an appointment at comfort dental at citadel crossing in Colorado springs colorado and my experience was absolutely terrible. My appointment was at 530 I was asked to be there 15 min. early to complete paper work. I did show up early and completed the paper work, and then was told to go ahead and take a seat. Well an hour went past being fed up with the time it was taking I asked the front desk what was taking so long and if I was going to be seen or not. They had no idea who I was or what I was talking about. On further investigation the saw that I was scheduled but didn't sign in. I am a new patient and didn't know that I had to, thought the paper work was obvious enough that I was there, and was told to go ahead and have a seat. Now on top of all of this (note that a different receptionist has taken over now) they said I never filled out any paper work. This is what really angered me and frightened me. How can a doctor's office loose such important and private information in an hour? I told them I want my paperwork and just wanted to leave, and wasn't going to leave until it was found so I can destroy it, because let's face it I ha no trust that they would do it properly or if they would even find it. Many people were behind the desk running around looking for it. This went on for about five min. then I started to ask them if they can find it from where I was standing. The receptionist then had the nerve to say I needed to respect their other patients. What about me? Where was the respect I deserved where was the care that I was going to PAY for at? After that a smug Dr. came out and said that they will not be able to see me tonight (even though I had no intention on letting anyone there go into my mouth since they lost paperwork what else would they forget to do), and that I needed to leave or security would be called, not wanting any trouble I left. I regret doing that now though and I should of called the police because my identity could be stolen very easily since my ss number address and a copy of my I.D. were all there (somewhere). I'm not a expert in this but it seems that a major HIPA violation occurred and I was kicked to the curb. I will be contacting multiple other agencies about this event that occurred. I have worked in customer service for just about my entire life and I know I probably shouldn't of said some of the stuff I said (such as curssing) but I never yelled only raised my voice, and they did not handle the situation with proffessionalisim. Absouley terrible. By the way I did end up getting my paperwork but that only because I called every 5 min. untill they found it. I then went there picked it up and destroyed it properly.
I recently had an appointment at comfort dental at citadel crossing in Colorado springs colorado and my experience was absolutely terrible. My appointment was at 530 I was asked to be there 15 min. early to complete paper work. I did show up early and completed the paper work, and then was told to go ahead and take a seat. Well an hour went past being fed up with the time it was taking I asked the front desk what was taking so long and if I was going to be seen or not. They had no idea who I was or what I was talking about. On further investigation the saw that I was scheduled but didn't sign in. I am a new patient and didn't know that I had to, thought the paper work was obvious enough that I was there, and was told to go ahead and have a seat. Now on top of all of this (note that a different receptionist has taken over now) they said I never filled out any paper work. This is what really angered me and frightened me. How can a doctor's office loose such important and private information in an hour? I told them I want my paperwork and just wanted to leave, and wasn't going to leave until it was found so I can destroy it, because let's face it I ha no trust that they would do it properly or if they would even find it. Many people were behind the desk running around looking for it. This went on for about five min. then I started to ask them if they can find it from where I was standing. The receptionist then had the nerve to say I needed to respect their other patients. What about me? Where was the respect I deserved where was the care that I was going to PAY for at? After that a smug Dr. came out and said that they will not be able to see me tonight (even though I had no intention on letting anyone there go into my mouth since they lost paperwork what else would they forget to do), and that I needed to leave or security would be called, not wanting any trouble I left. I regret doing that now though and I should of called the police because my identity could be stolen very easily since my ss number address and a copy of my I.D. were all there (somewhere). I'm not a expert in this but it seems that a major HIPA violation occurred and I was kicked to the curb. I will be contacting multiple other agencies about this event that occurred. I have worked in customer service for just about my entire life and I know I probably shouldn't of said some of the stuff I said (such as curssing) but I never yelled only raised my voice, and they did not handle the situation with proffessionalisim. Absouley terrible. By the way I did end up getting my paperwork but that only because I called every 5 min. untill they found it. I then went there picked it up and destroyed it properly.