Boone County National Bank

In December [redacted] took money out of my account without my permissionThey had my card information from being set up with Autopay for some timeThen they did it again in June I called in June they said I hadn’t taken it off my account informationIt is not true because I had gone in the month before and asked them to take it off and waited for a confirmation on itI talked to the bank, and they told me if I change my card they can’t do it anymoreIn June, [redacted] caused $in overcharges through my bankThe account had been turned off Autopay, and [redacted] offered dollar credit, but I was sick that week and I guess I didn’t react quick enough to receive itIn the end of July or the first of August I went ahead and changed my card information completely and [redacted] charged my new card! I did not give them that informationThey took my money out of my account and getting my card information illegallyI called Central Bank and told her they had my

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms [redacted] , The Revdex.com has provided us with a statement filed by you regarding a dispute or complaint regarding our services and or business practices We appreciate the time, research and detail provided in your statement of the problem The information you provided has brought to our some discrepancies in the interpretation of how a particular product works The issue is fairly complex and we do not feel it would be fair to make you wait while we continue our research We will contact you personally to make sure we fully understand your expectations and to settle your claim Respectfully, [redacted] Vice President of Operations and Security [redacted]

In December *** took money out of my account
without my permissionThey had my card information from being set up with
Autopay for some timeThen they did it again in June I called in June
they said I hadn’t taken it off my account informationIt is not true because
I had gone in the month before and asked them to take it off and waited for a
confirmation on itI talked to the bank, and they told me if I change my card
they can’t do it anymoreIn June, *** caused $in overcharges through
my bankThe account had been turned off Autopay, and *** offered
dollar credit, but I was sick that week and I guess I didn’t react quick enough
to receive itIn the end of July or the first of August I went ahead and
changed my card information completely and *** charged my new card! I did
not give them that informationThey took my money out of my account and
getting my card information illegallyI called Central Bank and told her they
had my

Bank dis-enrolled me from automatic debit payments and has never explain why and refused to re-enroll Bank has overcharged me for flood insurance and in fact got a flood insurance policy I have to pay for when I already had flood insurance at a lower cost Payments by phone are difficult and the total due never matches the monthly statement meaning I don't know how much to pay
Customer service failed to respond to my email inquiry about these issues I suspect the bank has also damaged my credit rating due to their unauthorized removal of automatic payment plan I suspect they are collecting a lot of late fees and additional interest by using this tactic

We have Called and have sent the documents needed for Automatic debit on separate occasionsWe have not received the signed documents to complete this request

We have made contact with the customer by phone and letter to resolve his questions. Please see attached correspondence to the customer. Thank you for the opportunity to resolve this with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Ms. [redacted], The Revdex.com has provided us with a statement filed by you regarding a dispute or complaint regarding our services and or business practices.  We appreciate the time, research and detail provided in your statement of the problem.  The information you...

provided has brought to our some discrepancies in the interpretation of how a particular product works.  The issue is fairly complex and we do not feel it would be fair to make you wait while we continue our research.  We will contact you personally to make sure we fully understand your expectations and to settle your claim.  Respectfully, [redacted]Vice President of Operations and Security[redacted]