Booska Movers, Inc.

Message:I had to buy two new suites damaged by Booska, and a very good piece of sculpture was unprotected and scratchedAs yet I do not have an estimate for thatThere are detailed pictures of the damage and poor packing that I have suggested Booska needs to review, and I am willing to share them with BooskaTiming is difficult this week as I am on the roda. Powered by ***See MorePowered by ***Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Booska Mover packed and moved the *** in Auguat 2014, This is the first I have heard of any issues with the move its been months? Our policy on local move's is that any claims must be made in writting within ten days of delivery, Our bill of lading state thatand we require our customer to
sign acknoledging thatI'm very sorry that the *** experianced some packing issues on this move, We really try hard to have the best and most experianced movers on every moveI have questioned the movers on this job but no one remembers the details of a move that took place months ago.*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Mr [redacted] did contact me by email two days ago, suggesting we discuss this over the phone.  I have numerous pictures to show him detailing the packers awful job.  Hopefully, I will contact him next week to share these photos.  As to the "ten day" complaint window, I am still struggling through damaged boxes as I write this, and my wife had a concussion which slowed down my response. .  I believe Mr [redacted] when he says his staff does not remember.  They worked so fast and so poorly, of course they do not remember what they did.  I will gladly show the photos to Mr. [redacted] if he wants to meet.
Regards,
[redacted]

[redacted], Sorry for the delay in getting back in touch with you. I took a week off and it’s just been difficult getting caught back up.  It looks like you an [redacted] exchanged information and determined the list of items to be moved. Our process is we take you list an actually add the list to...

our proposal so you have the opportunity to review to make sure we have communicated the item we believe are making up you move. In this case when I review the estimated list to the movers inventory list there are big discrepancies between the two. If you have opted to decline the FVP I can still go back and credit you for and the FVP charges. I would just ask that you send me an email stating you did not intend to take the FVP option. The bulky article charge I have no problem crediting you back for. It applied to mowers of a certain size and I believe we just forgot to look into this a little further with you when quoting the move. The items 135 origin and destination are weight driven, so do fluctuate with the weight. On move day [redacted] assigned a truck and crew adequate to load and hold a shipment up to 9000lb. this process should have taken the three movers approx. 6 hour to inventory and load. I have no reasonable explanation for the delays just an apology for wasting your time on the unload day.  [redacted], I understand this move did not go off without issues so I would like to offer you some compensation. I would like to credit you back the $294.00 FVP once I receive the email indicating you did not what this option.  I would like to credit you the bulky charge $109.57.I would also like to offer you $500.00 for the charges exceeding the estimate and wasting your day on that Saturday when the better plan would have been to just unload Sunday am. [redacted]

We have Mr. [redacted]'s claim and are currently working with a firm in FL to correct the issue one the one items that was damaged. We expect to have some visit Mr. [redacted]'s home in the next week.[redacted] Booska

Revdex.com:
I have reviewed the response submitted by the business and have...

determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I appreciate what the Revdex.com has done.  Without the Revdex.com I have no confidence that Booska would have addressed my complaint. The response addresses only one of the items in my complaint. I did receive an email from Booksa saying that they would get someone to look one piece of furniture that is part of my complaint.  I replied to their email on 1/7/16 asking about the other items in the complaint. I received no response
Regards,
[redacted]

Booska Movers has confirmation all issues have been corrected the claim has been closed.

Booska Mover requries written notice form customer within 10 days of delivery on local moves. Mr.[redacted] has waited 6 months to notify us about any issues on his move.To date we have not received a claim from Mr. [redacted], I am requesting Mr [redacted] file a claim within 5 day's by 2/20/2015 for any consideration.[redacted]

Better...

Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Booska Mover was hired to move thios shipment from [redacted] to **. the truck did run out of space in the process of loading we call that a leave over in the industry. We credied the customer $498.00 as a result.The claim has been setteled and the payment sent out on 1/23/2015.[redacted]