Boot's & Kimo's Homestyle Kitchen, Inc.

Complaint: ***
I am rejecting this response because:
I was not writing to Boots & Kimo’s Homestyle Kitchen to get free money, I was only trying to address the maltreatment the manager of this place was giving to the customers and I have two witnesses that can testify of the maltreatment of the manager with the customers and the manger got it all wrong for what the customer was talking aboutThe two times that we tried to eat there, her attitude was the same on both occasionsOn the second visit we had a chance to ask one of the employees if this is how she treats her customers and the employee told us that it was for her to treat customers like that
I just want the MANAGER (the name do not fit this person because she have no customer service skills to be called manager) to change her attitude toward the customers and to accept the wrong doing and maybe hire another manager that can take care the customers how they deserve to be taken care
Sincerely,
*** ***

To Better Business.Bureau of Hawaii,After my investigation and reviewof my security camera we had no incident onMonday May 4,2015with a possible husband & wife There was a incident that happened on Tuesday May 5, with a *** partyof that was refused service
becauseof being inpatient and very disrespectful The Party of for ***was asking "how long more is the wait" so my Lead person looked downat our Customer liston the Podium and startedto Estthe wait time for *** and the Customer replied "You are disrespectful for lookingdown when I am talking to you" My Lead repliedI am not being disrespectful Iam looking at my list to give you a more accurateEsttime *** insistedthat the Lead Apologize to her and my Lead said to *** "Idid not disrespect you or anyone else At that time the Lead evaluated the situation and exercisedour right to refuse any customer that would pose a problem "Wedo have a Sign Posted"Regarding the allegations oftreating Tourist and Customers like animals that is not exercised in.my RestaurantWe have the up most respectfor our Tourist,Military, and our Locals alike We try to strive the best serviceand product we serveWe especially respect our Military family's with an Extra 10% off onall active military.As a Goodwill Gesture I would like to give a $ GiftCard toMr*** *** and maybe Mrand Mrs*** will give Boots& Kimo's a chance to see that we are not a business that was described intheir letter