Turns out Mr*** wife sent us the email and Revdex.com complaint, and I could tell he wasn’t aware of what she said(she is an ok to speak with, but the email & Revdex.com complaint indicates he composed it from HER email address). The email said to call him on his cell, but since I
had left messages with no response, I called him atwork. He said he rarely checks messages on his cell. He asked for copies of the email chain, so I sent them. We offered budget billingHe accepted, plus we offered to change his bill cycle to better suit his payment schedule (waiting for his approval). The first email sent after our conversation is below...Dear Mr***:Thank you for taking time to speak with me today about yourelectric service account. As discussed, I will be sending you a correctedMarch “budget” bill for $188.00. Since we don’t bill again untilApril 2, it will not be available for your review online until Friday orMonday. A letter explaining our budget billing program will bemailed as well.I forgot to mention that your payment history indicates itis more convenient for you to pay a few days later than your regular cycle duedate If we change the bill cycle on your account to the first or secondbill cycle of the month versus the last cycle of the previous month, your billwill be due anywhere from the 27th to the 30th versus the19th to the 23rd. (Bills are due daysafter they are created.) If you would prefer to be billed in a differentbilling cycle, please let me know. Again, I apologize for the long hold time you experiencedduring a high call volume day, and that our email response sent to *** March ,didn’t get to you Should you have further questions, please do nothesitate to contact me directly. Sincerely,*** ***
Our supervisor spoke w/ member and gave budget billing & prepay options
size="3"> Outcome: changed her bill cycle, she will start budget billing, waived her deposit and adjusted her credit rating Once she pays her current bill, we will set the account up budget billing for the next bill She knows to keep the deposit off, she must make payments on time
125); font-family: "Calibri",sans-serif; font-size: 11pt;">DNP warning letter was mailed on 5/6/16.
DNP courtesy call was made on 5/19/16 (no answer/max rings) – member mentioned that it was an old number and updated his number 5/25/16.
Deposit warning letter mailed on 3/22/16.
Deposited of $442.00 was recommended & will be billed over 5 months @ $88.40/month.
Reconnect fee billed $181.
Member thought we would call before disconnection and said the person at the gate could have reached him.
First time account was DNP’d but not the first time a DNP letter has been sent.
As a courtesy, we have contacted the member and advised him that if he kept his account current for the next 6mos or more, we would waive the deposit and waive the reconnection fee. He agreed. We will monitor the account.
and felt she would be a great fit for PrePay; however, she started SMCC in July. After speaking with her this evening, she totally misunderstood the purpose of SMCC and felt that we were treating her differently ever since she started it. After the supervisor explained how PrePay works, she was thrilled. She truly feels it would be best for her, and wants to be removed from SMCC.
Ms. [redacted] was very thankful we called her and explained both options. She had time to speak with a representative to transition from traditional to PrePay, so it was handled in one phone call.
[redacted]
House Hourly data is [redacted].Barn use is much higher than Previous owners. Barn has light, heat and water. Barn Base Load is that of a typical house so it is not clear how they are using the facility at this time.House/ Built 1999 - 1,232 sfRancher -...
CrawlspaceHas a Well, several taps .. Several out buildings with powerBase Load about 1,400 kWhHighest monthly was 2,854 kWh House Power use was highest during the coldest month and during the coldest days.House Power use dropped noticeably as the weather warmed. They may have a heating issue.. at this point we do not have any information on when the unit was serviced last and if it is working properly.Our energy advisor will be contacting the member to schedule a review of the location and see if he can identify some conservation tips based on their usage habits.
The disconnect notice was sent on 1/25/16 for $249.00.
The member called to make payment arrangements but because the service started in Oct 2015 and have only made one payment of $23.00 we are not able to extend the account at this time.
We asked her to make a payment by February 10,...
2016 which she did.If the member paid $100.00 by February 10, 2016 then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office.
When I moved into my home a year ago, I was told I would have to pay a $700.00 deposit based on the 2 highest bills in the past 12 months. I didn't think that was fair because the previous tenants had skipped on the home, which I could only presume they skipped on their utilities as well. It was difficult to get any service in my home due to their irresponsibility. I was ablt to avoid the large deposit by enrolling in auto pay. I switched jobs after 4 months, my pay schedule changed. I had to re arrange lots of bill dates. REC was the only one that I couldn't negotiate the change. So I stuck it out. My banking information was jeopardized around Christmas time and I had to change my account numbers completely. I guess when I updated the information, I did not enter it correctly in my profile and was notified my payment had been returned. That automatically put in the position to have to pay that deposit. Now they were able to extend the break up for the deposit over 6 months as opposed to 3 months. But that only put more stress on me with their already high rates. Long cold winter we had! I have to worry about negotiating on a regular basis monthly with them. Always worrying if I'm going to be disconnected and speaking to multiple reps multiple times and being told different things. They won't even allow me to re enroll in auto pay for one year. I just do not agree with their practices and pay schedules and procedures. I hope [redacted] takes over at some point, if not for me, then for future residents. I am in property management and have to abide by fair housing- I think they should also. What they do for one individual, they should do for all. I have seen reviews on the complaint board where they have connected service after no payment due to a complaint and changed pay dates to accomadate a hardship. I do pay REC-after having to take time out of my work day multiple times to negotiate and sound like a beggar. I just can't pay according to their timing which is now 2X a month while I have a disconnection notice. Example: I paid $460 on 4/10/15. On 4/18/15, I received a disconnect for 4/28/15 for amount of approximately $920. I cannot afford to pay this company $1380 in month's time, let alone in a 10 day period!
The point of this review to let people know that they really should consider if REC is the electric service provider. High rates and unflexible practices should be a factor in deciding where one should reside.
Turns out Mr*** wife sent us the email and Revdex.com complaint, and I could tell he wasn’t aware of what she said(she is an ok to speak with, but the email & Revdex.com complaint indicates he composed it from HER email address). The email said to call him on his cell, but since I
had left messages with no response, I called him atwork. He said he rarely checks messages on his cell. He asked for copies of the email chain, so I sent them. We offered budget billingHe accepted, plus we offered to change his bill cycle to better suit his payment schedule (waiting for his approval). The first email sent after our conversation is below...Dear Mr***:Thank you for taking time to speak with me today about yourelectric service account. As discussed, I will be sending you a correctedMarch “budget” bill for $188.00. Since we don’t bill again untilApril 2, it will not be available for your review online until Friday orMonday. A letter explaining our budget billing program will bemailed as well.I forgot to mention that your payment history indicates itis more convenient for you to pay a few days later than your regular cycle duedate If we change the bill cycle on your account to the first or secondbill cycle of the month versus the last cycle of the previous month, your billwill be due anywhere from the 27th to the 30th versus the19th to the 23rd. (Bills are due daysafter they are created.) If you would prefer to be billed in a differentbilling cycle, please let me know. Again, I apologize for the long hold time you experiencedduring a high call volume day, and that our email response sent to *** March ,didn’t get to you Should you have further questions, please do nothesitate to contact me directly. Sincerely,*** ***
Our supervisor spoke w/ member and gave budget billing & prepay options
size="3"> Outcome: changed her bill cycle, she will start budget billing, waived her deposit and adjusted her credit rating Once she pays her current bill, we will set the account up budget billing for the next bill She knows to keep the deposit off, she must make payments on time
125); font-family: "Calibri",sans-serif; font-size: 11pt;">DNP warning letter was mailed on 5/6/16.
DNP courtesy call was made on 5/19/16 (no answer/max rings) – member mentioned that it was an old number and updated his number 5/25/16.
Deposit warning letter mailed on 3/22/16.
Deposited of $442.00 was recommended & will be billed over 5 months @ $88.40/month.
Reconnect fee billed $181.
Member thought we would call before disconnection and said the person at the gate could have reached him.
First time account was DNP’d but not the first time a DNP letter has been sent.
As a courtesy, we have contacted the member and advised him that if he kept his account current for the next 6mos or more, we would waive the deposit and waive the reconnection fee. He agreed. We will monitor the account.
Our supervisor researched Ms. [redacted]’ account yesterday,...
and felt she would be a great fit for PrePay; however, she started SMCC in July. After speaking with her this evening, she totally misunderstood the purpose of SMCC and felt that we were treating her differently ever since she started it. After the supervisor explained how PrePay works, she was thrilled. She truly feels it would be best for her, and wants to be removed from SMCC.
Ms. [redacted] was very thankful we called her and explained both options. She had time to speak with a representative to transition from traditional to PrePay, so it was handled in one phone call.
[redacted]
House Hourly data is [redacted].Barn use is much higher than Previous owners. Barn has light, heat and water. Barn Base Load is that of a typical house so it is not clear how they are using the facility at this time.House/ Built 1999 - 1,232 sfRancher -...
CrawlspaceHas a Well, several taps .. Several out buildings with powerBase Load about 1,400 kWhHighest monthly was 2,854 kWh House Power use was highest during the coldest month and during the coldest days.House Power use dropped noticeably as the weather warmed. They may have a heating issue.. at this point we do not have any information on when the unit was serviced last and if it is working properly.Our energy advisor will be contacting the member to schedule a review of the location and see if he can identify some conservation tips based on their usage habits.
The disconnect notice was sent on 1/25/16 for $249.00.
The member called to make payment arrangements but because the service started in Oct 2015 and have only made one payment of $23.00 we are not able to extend the account at this time.
We asked her to make a payment by February 10,...
2016 which she did.If the member paid $100.00 by February 10, 2016 then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office.
When I moved into my home a year ago, I was told I would have to pay a $700.00 deposit based on the 2 highest bills in the past 12 months. I didn't think that was fair because the previous tenants had skipped on the home, which I could only presume they skipped on their utilities as well. It was difficult to get any service in my home due to their irresponsibility. I was ablt to avoid the large deposit by enrolling in auto pay. I switched jobs after 4 months, my pay schedule changed. I had to re arrange lots of bill dates. REC was the only one that I couldn't negotiate the change. So I stuck it out. My banking information was jeopardized around Christmas time and I had to change my account numbers completely. I guess when I updated the information, I did not enter it correctly in my profile and was notified my payment had been returned. That automatically put in the position to have to pay that deposit. Now they were able to extend the break up for the deposit over 6 months as opposed to 3 months. But that only put more stress on me with their already high rates. Long cold winter we had! I have to worry about negotiating on a regular basis monthly with them. Always worrying if I'm going to be disconnected and speaking to multiple reps multiple times and being told different things. They won't even allow me to re enroll in auto pay for one year. I just do not agree with their practices and pay schedules and procedures. I hope [redacted] takes over at some point, if not for me, then for future residents. I am in property management and have to abide by fair housing- I think they should also. What they do for one individual, they should do for all. I have seen reviews on the complaint board where they have connected service after no payment due to a complaint and changed pay dates to accomadate a hardship. I do pay REC-after having to take time out of my work day multiple times to negotiate and sound like a beggar. I just can't pay according to their timing which is now 2X a month while I have a disconnection notice. Example: I paid $460 on 4/10/15. On 4/18/15, I received a disconnect for 4/28/15 for amount of approximately $920. I cannot afford to pay this company $1380 in month's time, let alone in a 10 day period!
The point of this review to let people know that they really should consider if REC is the electric service provider. High rates and unflexible practices should be a factor in deciding where one should reside.