When I moved into my home a year ago, I was told I would have to pay a $deposit based on the highest bills in the past months I didn't think that was fair because the previous tenants had skipped on the home, which I could only presume they skipped on their utilities as well It was difficult to get any service in my home due to their irresponsibility I was ablt to avoid the large deposit by enrolling in auto pay I switched jobs after months, my pay schedule changed I had to re arrange lots of bill dates REC was the only one that I couldn't negotiate the change So I stuck it out My banking information was jeopardized around Christmas time and I had to change my account numbers completely I guess when I updated the information, I did not enter it correctly in my profile and was notified my payment had been returned That automatically put in the position to have to pay that deposit Now they were able to extend the break up for the deposit over months as opposed to monthsBut that only put more stress on me with their already high ratesLong cold winter we had! I have to worry about negotiating on a regular basis monthly with them Always worrying if I'm going to be disconnected and speaking to multiple reps multiple times and being told different things They won't even allow me to re enroll in auto pay for one year I just do not agree with their practices and pay schedules and procedures I hope [redacted] takes over at some point, if not for me, then for future residents I am in property management and have to abide by fair housing- I think they should also What they do for one individual, they should do for all I have seen reviews on the complaint board where they have connected service after no payment due to a complaint and changed pay dates to accomadate a hardship I do pay REC-after having to take time out of my work day multiple times to negotiate and sound like a beggar I just can't pay according to their timing which is now 2X a month while I have a disconnection notice Example: I paid $on 4/10/ On 4/18/15, I received a disconnect for 4/28/for amount of approximately $ I cannot afford to pay this company $in month's time, let alone in a day period! The point of this review to let people know that they really should consider if REC is the electric service provider High rates and unflexible practices should be a factor in deciding where one should reside
The disconnect notice was sent on 1/25/for $ The member called to make payment arrangements but because the service started in Oct and have only made one payment of $we are not able to extend the account at this time We asked her to make a payment by February 10, which she did.If the member paid $by February 10, then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office
When I moved into my home a year ago, I was told I would have to pay a $deposit based on the highest bills in the past months I didn't think that was fair because the previous tenants had skipped on the home, which I could only presume they skipped on their utilities as well It was difficult to get any service in my home due to their irresponsibility I was ablt to avoid the large deposit by enrolling in auto pay I switched jobs after months, my pay schedule changed I had to re arrange lots of bill dates REC was the only one that I couldn't negotiate the change So I stuck it out My banking information was jeopardized around Christmas time and I had to change my account numbers completely I guess when I updated the information, I did not enter it correctly in my profile and was notified my payment had been returned That automatically put in the position to have to pay that deposit Now they were able to extend the break up for the deposit over months as opposed to monthsBut that only put more stress on me with their already high ratesLong cold winter we had! I have to worry about negotiating on a regular basis monthly with them Always worrying if I'm going to be disconnected and speaking to multiple reps multiple times and being told different things They won't even allow me to re enroll in auto pay for one year I just do not agree with their practices and pay schedules and procedures I hope [redacted] takes over at some point, if not for me, then for future residents I am in property management and have to abide by fair housing- I think they should also What they do for one individual, they should do for all I have seen reviews on the complaint board where they have connected service after no payment due to a complaint and changed pay dates to accomadate a hardship I do pay REC-after having to take time out of my work day multiple times to negotiate and sound like a beggar I just can't pay according to their timing which is now 2X a month while I have a disconnection notice Example: I paid $on 4/10/ On 4/18/15, I received a disconnect for 4/28/for amount of approximately $ I cannot afford to pay this company $in month's time, let alone in a day period! The point of this review to let people know that they really should consider if REC is the electric service provider High rates and unflexible practices should be a factor in deciding where one should reside
The disconnect notice was sent on 1/25/for $ The member called to make payment arrangements but because the service started in Oct and have only made one payment of $we are not able to extend the account at this time We asked her to make a payment by February 10, which she did.If the member paid $by February 10, then we told her that she can pay the difference on February 12, 2016.She is not receiving her bills due to no receptacle, per the post office