Boothbay Harbor Oceanside Golf Resort

First, I would like to apologize for any time this has taken from anyone as this shouldn't even be an issue as Mr*** broke the rules that are clearly stated on our website under pet policyIt states that we only allow one dog under lbs and Mr*** had two dogsI was willing to be kind
and over look that but it was made impossible for me to over look when I repeatedly received complaints about his dogs barkingNot only did we receive noise complaints but it took us a full day to clean the room due to the enormous amount of dog hair in the room due to shedding which is why we only allow one dogI will end by saying we have never charged anyone a pet cleaning fee since we've been open therefore this case must have been extremewe love having and welcoming dogs here at Oceanside and have never had a problem as we usually have responsible dog ownersI would also like to state that after Mr*** called and repeatedly yelled and cursed at me over the phone I felt I wasn't even worth the time and effort as I have a business to run and didn't feel like taking anymore verbal abuse so he was actually never charged the fee but he wouldn't take the time to even listenI have included his receipt for your recordsPlease let me know if there's anything else I can do and once again I'd like to point out that we have never had another issue with pets here and dog owners have been very satisfied and happy when they their little furry friends with them

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I wanted the pet cleaning fee removed from my account. The hotel has done that. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
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