BootLeggers Saloon & Eatery

[redacted] [redacted] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted] ***

HI ***We apologize for the confusion and lack of communicationThe holidays can be a very stressful time for all parties involvedWe would be happy to provide you with a refund if that is what you requireWe have sent you a return label to the email address on fileOnce the controller is
shipped back to us using the pre-paid label we will be happy to provide you a full refundWe don't need to wait until the controller arrives, once we see that the controller is headed in our direction using the tracking link on the label we will process your refund. ***If you have any additional questions please send us an email at ***@evilcontrollers.com to get your inquiries answered ASAP. Best,Carlos

We do apologize for the delayWe will be providing you with a complete refund including the cost of shippingThe refund will be processed today on our endRefunds can take 3-business days to go back into your account depending on your bank. If you have any additional questions or concernsJust let us know. Best,Carlos

The item was mailed back a week ago and no refund so what they said fundamentally was a lie!I have not been refunded as of 1/9/

We have been in communication with Troy Tate on numerous occasions and responding to Troy Tate when ableUnfortunately many of their attempts occurred outside of business hoursWe are open 9am - 5pm and have numerous methods of communicationWe can be reached via:Our business phone numberOur
website contact formLive Chat is turned on throughout our working dayFacebook MessagesTwitter MessagesInstagram MessagesThe unusual nature of this complaint is that we received an original notice from the Revdex.com on the 6thWe had spoken to Troy Tate on the 5th and he was refunded immediately on the 5thThe situation:Once we had informed the customer of our refund policy, the controller was shipped back to us and postmarked by the 15thWhich was perfect, however the customer shipped the controller back without their order number or info in relation to their situationThe name on the package itself was also not the name that was associated with the orderAs a result we had a controller in our office with no information on which order it belonged toWe had to wait until the customer gave us another call or email to figure out that that specific controller belonged to himOnce that was discovered we refunded the customer immediately!The refund was processed via ***, here is our transaction ID: ***If any additional information is required, please let us know. Best,Jonah

Hi, Revdex.comI have reached out to the customer regarding their issue at hand. Their issue is that they believe we have not shipped out their product to them in the appropriate amount of time, however the true situation is as follows:They placed their order on July 23rdWe shipped their...

product on August 4th – Within our listed processing times.It arrived on the 8th – USPS.com – Tracking# [redacted]They called us on the 13th regarding the status of their order.  We informed them that the package had been deliveredand that if they could not find their package to call USPS and file a claim. Once they gave us their claim number we would ship out their replacementproduct. Customer service in the meantime began the creation of their custom product.Customer Service was never provided a claim’s number so it was believed that the product was found through another person at the buyer’s location.We have reached out to the customer and explained thesituation from our perspective and that we would ignore the correct process andsend them their replacement controller tomorrow, the 26th of August.If you need any more information, let us know.Appreciate it,[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hi [redacted], I apologize immensely for the experience you had. The holiday season is always particularly buys as we are working towards shipping a very large volume of orders in time for Christmas. While that definitely does not excuse the delay, I do believe it was a factor and we will be looking into...

this matter to understand how and why it took place.I will be emailing you a copy of this message and that copy will include your tracking number. You should have received that tracking yesterday, if you have not, please let me know. If you don’t see it in your main inbox you may need to check your SPAM folder. I believe once the controller arrives you will be in good shape. If there are any issues with the product moving forward or you need any assistance using the product, please email me back at [redacted]We appreciate your business and wish you a happy new year!Stay Evil, Carlos