Boozer, Bobby G. DDS

Hot Springs Pools, did respond to the customer and told them we would be there on Monday the 31st and [redacted] went out and met with the homeowners in the afternoon on the 31st, by that time the homeowners had already sent another complaint to Revdex.com [redacted] told them [redacted] would be out today to fix the waterfall and [redacted] has called the homeowner and set up a time for them to meet todayHot Springs Pools, has responded and done every thing we said we would do and the waterfall should be fixed todayThank you,

Hot Springs Pools, LLC will have a technician fix this waterfall this week, Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I would not say we reject the response but they don't seem to understand that while it looks much better it does not meet our original goals of having our pool deck be an extension of our screened room.  Now we have two different finishes, cleaning the new finish is more difficult than keeping plain concrete clean and as retirees on a fixed income our maintenance cost to seal the deck will now be much higher.  We do appreciate that they have made an effort but they don't get that we are the customer and while this is more expensive it does not meet our original goals.  They also still have to remove wrinkles from the liner.  Again we do appreciate the new finish but we had reasons for wanting what we originally purchased.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Regards,
[redacted]
...

The company called on Friday August 28 and stated they would send someone on Monday. No one has showed up or called. This has been the typical way this business responds to complaints!

The issue has been resolved.Thank you,[redacted]

Hot Springs Pools, did respond to the customer and told them we would be there on Monday the 31st and [redacted] went out and met with the homeowners in the afternoon on the 31st, by that time the homeowners had already sent another complaint to Revdex.com. [redacted] told them [redacted] would be out today to fix the waterfall and [redacted] has called the homeowner and set up a time for them to meet today. Hot Springs Pools, has responded and done every thing we said we would do and the waterfall should be fixed today. Thank you,

In response to the [redacted] complaint about the concrete, Structurally the concrete is sound.  Hot Springs Pools decided that the concrete was not to our satisfaction because of the discoloration, So the [redacted]'s were offered a $3,500.00 upgrade to a spray deck coating and they...

accepted this offer.  The coating has been applied to the deck and the [redacted]'s are very happy with deck at this time.  Hot Springs Pools, LLC have been in business for 26 years and we want our customers to be happy with their pool and their experience with us.  Please let us know if we can be of further assistance.  Thank you.