In response to this complaint, I want to say that this customer is upset due to us holding onto his vehicle until he pays his $500 deductible in full. Insurance wrote an estimate for the claim, and we ONLY do the repairs that insurance approves. Insurance came out to re-inspect the vehicle since...
there was more damage on the vehicle than what was on the estimate. We tried to help this customer out by getting the damage covered under the same claim. Insurance stated that the additional damage was NOT part of the claim. We never "undid" the repairs, that is not how we run our business, it's not even possible to undo the repairs he is claiming in a day. Insurance sent us photos proving that the additional damage happened after the claim was opened, so he was told that he needed to file a new claim to get the rest of the damage repaired. Again, we only do repairs on vehicles that insurance approves.
I am rejecting this response because:
All this is true like I said the work was done I have another eye witness stating that they did do the work that wasnt appoved I know I saw 3 panels completed and they were waiting for appoval for the 4th panel the lady said it to me directly and my witness says the same can u please look into there cameras they did the work I was happy the first time the second time I went I was very upset..... They are not legit they are snakes and con artist please look into this shop they are not fair
In response to this complaint, I want to say that this customer is upset due to us holding onto his vehicle until he pays his $500 deductible in full. Insurance wrote an estimate for the claim, and we ONLY do the repairs that insurance approves. Insurance came out to re-inspect the vehicle since...
there was more damage on the vehicle than what was on the estimate. We tried to help this customer out by getting the damage covered under the same claim. Insurance stated that the additional damage was NOT part of the claim. We never "undid" the repairs, that is not how we run our business, it's not even possible to undo the repairs he is claiming in a day. Insurance sent us photos proving that the additional damage happened after the claim was opened, so he was told that he needed to file a new claim to get the rest of the damage repaired. Again, we only do repairs on vehicles that insurance approves.
I am rejecting this response because:
All this is true like I said the work was done I have another eye witness stating that they did do the work that wasnt appoved I know I saw 3 panels completed and they were waiting for appoval for the 4th panel the lady said it to me directly and my witness says the same can u please look into there cameras they did the work I was happy the first time the second time I went I was very upset..... They are not legit they are snakes and con artist please look into this shop they are not fair