Border Diesel Service

Good Morning, We already told the customer , that he is welcome to bring his truck to the shop and we will fix it or reapair the problem that he is stating we overlooked Everything was check and given a OK by the mechanics and the owner, we are not refusing to repair, but the truck must be in the shop, in eagle pass, tx We don't think the customer is not workingjust because of the issue he is stating, If any problem within the company we are not stopping just because of a little issueThe business must go onThe customer is welcome to come by and we will gladly repair the issue that he is stating

Complaint: [redacted] I am rejecting this response because: Boarder Diesel Service is grabbing at straws by saying we are not working when in fact we are working and are unable to bring the truck back to eagle Pass, TX We no longer run freight in the Eagle Pass, TX area out company has moved us to a different area We have since had to have the repairs madeThis business owner apparently is not aware that the problem with the transmission is a DOT violation which results in shutting the semi down immediately This owner is asking us to absorb a huge expense to have the semi towed to him for repairsIt is really in the best of the company to make good on the expense I have attached the invoices to show what work was performed where and what the cause wasThe owner keeps saying that everything was checked which is not trueIf it was checked we would not be having the issues of missing and loose bolts on the transmissionMy original complaint stands and the request for reimbursement stands as well The proof of our complainant is in the invoices attached A good business owners makes good Do we understand that he wants us to bring the vehicle back yes we do, however when we are not running freight in that area no longer it makes it very difficult to returnThe business owner should work with the client which is good business practiceTye business owner is not and has not tried to work with usIt always results in filing a complainant The company we are leased with has moved us to a different area to deliver freight This business owner should also understand in the trucking business to just drive there we would lose money which is not good business on our end or to who we are leased to not including the time down It is also unreasonable to ask us to tow the vehicle back to their shop and absorb a tow bill both directions costing more than $2,not including the tow truck driver down time It is in the best interest of this business to pay the $which is considerable less than towing the semi to their shop We are asking to have the additional out of pocket expense paid of $to resolve this matter which is the best business practice for all in the long run Thank you Regards, [redacted]

On April 8th , This customer came to our business stating that he had problems with his truck, exactly the differential housingWe examined the truck and for sure is was the differential housingWe told the customer that we didn't have that part in stock, We did let him know that it was better for him to install a a new differential housing, he stated that he was in a hurry, that he needed to deliver his loadWe told him that this kind of work takes to days to finish., We offer him a "used" housing but with no guarantee, at that time he accepted that we install the "used" housing so we went ahead and install itEverything went smoothly and the truck perform correctly when finishWe perform a road test and everything was ok The customer leave the next day and and we ask him to call us and let us know how the truck was going but The customer called stating that the truck was going smoothly, but that the he notice an oil leak, so we went ahead and ask the customer to stop that we were going to send a tow truck for them to bring th truck back to us and fix the problem, so we went ahead and change the wheel seal, because at that time that was the problem, the rest of the repair was ok So far everything was ok the customer was happy that he could go ahead and follow his trip back to CaliforniaWhen he got to California he called and told us that the truck was leaking oil but know from the housingHe took the truck to a mechanic and the mechanic told him that the problem was the housingWhen the customer was in our shop he did know that the differential housing was "used" but in good conditionand he accepted for us to install itHe was in a hurryWe did talked to him and we did let him know that he accepted the used differential housingWe are a company that has been in business for more than years, and we had never had any problems with our customersThis is not the first time we do this kind of repairsWe did inform the customer with good knowledge that it was better for him to repair the problem with a new differential housing, but as we stated earlier , he was in a hurry so he accepted and decided to put the used housingIf you would like to talk to us please feel free to call [redacted] Thank you, Border Diesel Service

To whom it may concern, We Border Diesel Service, have been in business years up to now, This has been our first complaint made since then. We really strive to the best in our knowledge for every work perform here. Our customer are the first and last priority, we know the
importance of there service to our business, that"s why we always do our best in every job. We did spoke on the phone and we never refuse to fix the problem, We did spoke with the mechanics about issue in concern , and they do remember putting everything back as indicated, I personally check every issue when they are finishWe couldn"t go all the way to were the truck was, so we ask politely to bring the truck back to our shop, and we will gladly repair the problem. If a refund is what they want, we will gladly send it to them. We only want to make sure we don't make this a bad experience , and for them not to want to come back to make business with us. We are specialize in every work, from transmissions, clutches, suspensions, pm services, and everything related with diesel trucks

Good Morning, We already told the customer , that he is welcome to bring his truck to the shop and we will fix it or reapair the problem that he is stating we overlooked. Everything wascheck and given a OK by the mechanics and the owner, we are not refusing to repair, but the truck must
be in the shop, in eagle pass, tx. We don't think the customer is not workingjust because of the issue he is stating, If any problem within the company we are not stopping just because of a little issueThe business must go onThe customer is welcome to come by and we will gladly repair the issue that he is stating

Complaint: ***
I am rejecting this response because:Boarder Diesel Service is grabbing at straws by saying we are not working when in fact we are working and are unable to bring the truck back to eagle Pass, TX. We no longer run freight in the Eagle Pass, TX area out company has moved us to a different area. We have since had to have the repairs madeThis business owner apparently is not aware that the problem with the transmission is a DOT violation which results in shutting the semi down immediately. This owner is asking us to absorb a huge expense to have the semi towed to him for repairsIt is really in the best of the company to make good on the expense. I have attached the invoices to show what work was performed where and what the cause was.The owner keeps saying that everything was checked which is not trueIf it was checked we would not be having the issues of missing and loose bolts on the transmission.My original complaint stands and the request for reimbursement stands as well. The proof of our complainant is in the invoices attached. A good business owners makes good. Do we understand that he wants us to bring the vehicle back yes we do, however when we are not running freight in that area no longer it makes it very difficult to returnThe business owner should work with the client which is good business practiceTye business owner is not and has not tried to work with usIt always results in filing a complainant The company we are leased with has moved us to a different area to deliver freight. This business owner should also understand in the trucking business to just drive there we would lose money which is not good business on our end or to who we are leased to not including the time down. It is also unreasonable to ask us to tow the vehicle back to their shop and absorb a tow bill both directions costing more than $2,not including the tow truck driver down time. It is in the best interest of this business to pay the $which is considerable less than towing the semi to their shop We are asking to have the additional out of pocket expense paid of $to resolve this matter which is the best business practice for all in the long run. Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Yes we are wanting a refund and will give Boarder Diesel Services days to send the refund. Refund may be sent to the following address made out to * * * *** *** *** *** ** ** *** *** ** ***
Regards,
*** ***

On April 8th , This customer came to our business stating that he had problems with his truck, exactly the differential housing. We examined the truck and for sure is was the differential housing. We told the customer that we didn't have that part in stock, We did let him know that it was better for...

him to install a  a new differential housing, he stated that he was in a hurry, that he needed to deliver his load. We told him that this kind of work takes 3 to 4 days to finish., We offer him a "used" housing but with no guarantee, at that time he accepted that we install the "used" housing so we went ahead and install it. Everything went smoothly and the truck perform correctly when finish. We perform  a road test and everything was ok.   The customer leave the next day and  and we ask him to call us and let us know  how the truck was going  but The customer called stating that the truck was going smoothly, but that the he notice  an oil leak, so we went ahead and ask the customer to stop that we were going to send a tow truck for them to bring th truck back to us and fix the problem, so we went ahead and change the wheel seal, because at that time that was the problem, the rest of the repair was ok.  So far everything was ok the customer was happy that he could go ahead and follow his trip back to California. When he got to California he called and  told us that the truck   was leaking oil but know from the housing. He took the truck to a mechanic and the mechanic told him that the problem was the housing. When the customer was in our shop he did know that the differential housing was "used" but in good condition. and he accepted for us to install it. He was in a hurry. We did talked to him and we did let him know that he accepted  the used differential housing. We are a company that has been in business for more than 40 years, and we had never had any problems with our customers. This is not the first time we do this kind of repairs. We did inform the customer with good knowledge that it was better for him to repair the problem with a new differential housing, but as we stated earlier , he was in a hurry so he accepted and decided to put the used housing. If you would like to talk to us please feel free to call[redacted]Thank you,Border Diesel Service

Complaint: [redacted]
I am rejecting this response because:
Boarder Diesel Service is grabbing at straws by saying we are not working when in fact we are working and are unable to bring the truck back to eagle Pass, TX.  We no longer run freight in the Eagle Pass, TX area out company has moved us to a different area.  We have since had to have the repairs made. This business owner apparently is not aware that the problem with the transmission is a DOT violation which  results in shutting the semi down immediately.  This owner is asking us to absorb a huge expense to have the semi towed to him for repairs. It is really in the best of the company to make good on the  expense. 
I have attached the invoices to show what work was performed where and what the cause was.
The owner keeps saying that everything was checked which is not true. If it was checked we would not be having the issues of missing and loose bolts on the transmission.
My original complaint stands and the request for reimbursement stands as well.  The proof of our complainant is in the invoices attached.   A good business owners makes good.  Do we understand that he wants us to bring the vehicle back yes we do, however when we are not running freight in that area no longer it makes it very difficult to return. The business owner should work with the client which is good business practice. Tye business owner is not and has not tried to work with us. It always results in filing a complainant.   The company we are leased with has moved us to a different area to deliver freight.  This business owner should also understand in the trucking business  to just drive there we would lose money which is not good business on our end or to who we are leased to not including the time  down.  It is also unreasonable to ask us to tow the vehicle back to their shop and absorb a tow bill both directions costing more than $2,500.00 not including the tow truck driver down time. 
It is in the best interest of this business to pay the $155.40 which is considerable less than towing the semi to their shop.  
We are asking to have the additional out of pocket expense paid of $155.40 to resolve this matter which is the best business practice for all in the long run.
 
 
Thank you
 
Regards,
[redacted]

Good Morning, We already told the customer , that he is welcome to bring his truck to the shop and we will fix it or reapair the problem that he is stating we overlooked.  Everything was
check and given a OK by the mechanics  and the owner, we are not refusing to repair, but the...

truck must be in the shop, in eagle pass, tx.  We don't think the customer is not workingjust because of the issue he is stating, If any problem within the company we are not stopping just because of a little issue. The business must go on. The customer is welcome to come
by and we will gladly repair the issue that he is stating.

On April 8th , This customer came to our business stating that he had problems with his truck, exactly the differential housing. We examined the truck and for sure is was the differential housing. We told the customer that we didn't have that part in stock, We did let him know that it was better...

for him to install a  a new differential housing, he stated that he was in a hurry, that he needed to deliver his load. We told him that this kind of work takes 3 to 4 days to finish., We offer him a "used" housing but with no guarantee, at that time he accepted that we install the "used" housing so we went ahead and install it. Everything went smoothly and the truck perform correctly when finish. We perform  a road test and everything was ok.   The customer leave the next day and  and we ask him to call us and let us know  how the truck was going  but The customer called stating that the truck was going smoothly, but that the he notice  an oil leak, so we went ahead and ask the customer to stop that we were going to send a tow truck for them to bring th truck back to us and fix the problem, so we went ahead and change the wheel seal, because at that time that was the problem, the rest of the repair was ok.  So far everything was ok the customer was happy that he could go ahead and follow his trip back to California. When he got to California he called and  told us that the truck   was leaking oil but know from the housing. He took the truck to a mechanic and the mechanic told him that the problem was the housing. When the customer was in our shop he did know that the differential housing was "used" but in good condition. and he accepted for us to install it. He was in a hurry. We did talked to him and we did let him know that he accepted  the used differential housing. We are a company that has been in business for more than 40 years, and we had never had any problems with our customers. This is not the first time we do this kind of repairs. We did inform the customer with good knowledge that it was better for him to repair the problem with a new differential housing, but as we stated earlier , he was in a hurry so he accepted and decided to put the used housing. If you would like to talk to us please feel free to call[redacted]
Thank you,
Border Diesel Service