Borderline LED Lighting

I have read *** last responseI am truly sorry he is unhappy with his purchaseI reached out to him on numerous occasions, to give him a complimentary vehicle to drive for a day or more so that I could look into his concerns with the vehicle and he refusedI offered more than most dealers would do, given the circumstancesI never called him a liarWhat I alluded to was the fact that, without him giving us a chance to diagnose any issues, they could not be verifiedSam, is not a mechanicNow he is getting personal, calling me names and slandering my business? Any chance of further help from me is longer availableThere will be no further responses from me on this matter.Regards,***

On 4/26/the year old vehicle with 120,miles and an NADA retail value of over $10,was purchased for $plus $service fee, tax, title and licenseThe customer, days later, called, complained about a check engine light that was on and said he wanted to return the vehicle
because he was not happy with itI told him that, in most cases, the light was a simple inexpensive fixThe car was not exhibiting any driveabilty issuesWe worked out a day and time for the customer to drop off the vehicleSure enough, it turned out to be an emissions circuit issueThe most common cause for this was the part referenced by the customer in their complaintThe $part was replaced by my techThe vent valve was stuck open and a new one was installed.The code was cleared and the light did not come back on during the follow up test drive prior to the customer picking up the vehicle. days later on May 11th, the customer texted me again and said that the light was on and it was the same codeI DID think it strange but I am not a mechanic and my tech explained later to me that, although, the valve which WAS bad, is the most common fix, it is a circuit made up of other componentsAgain, I told the customer to bring it in and I would take care of itShortly thereafter, the customer texted me again about the other supposed issues and stated that he again wanted to return the vehicle and he was disappointed. The customer had now had the vehicle for weeks and I am guessing, 800-milesTire pressures change, especially in this climateThe TPMS (Tire Pressure Monitoring System) is designed to throw a light when one or more of the tires is low beyond the set parameters of the systemThe light was never on at my dealership and was not on at the time of deliveryHe claims the tire was low at 19psiIt may have had a slow leak or possibly the customer ran over a nail? I don't know because the customer refused to bring in the carCertainly not a major issue to have a tire low on air pressure. When the customer purchased the vehicle I explained to him that the car was equipped with the GM Smart Key and to be careful not to hold on to the key too long when engaging the starter or the car would start rough and/or flood the fuel systemIt is one quick turn of the key to the right and it starts perfectlyI showed him this before the initial test driveThe car has a remote engine starter, activated by the keyless remote, and that was functioning properly as wellCould there be another issue non related to the Smart Key system? I do not knowThe customer refused to bring in the car for us to checkWhen we took in the vehicle, it had a John Grisham audiobook CD in the player and it was working fineIs there something wrong with the player? Did the customer make a CD himself that was not compatible with the player? Again, I could not say because I was refused the opportunity to diagnose it"The A/C doesn't work if you aren't actually driving the car." Does he mean that the A/C is stronger when driving? A/C doesn't just NOT work at idle and then all of a sudden WORK while driving so that was a bit baffling to meSorry, for the redundancy, but I was again refused the opportunity to look into his claimsHe also would not return my call reaching out to him to offer my helpAs for the Bluetooth, the car is equipped with Onstar which uses Bluetooth Hands Free technologyAs for the smoke he claims was coming out of the hood, I obviously would not know if that was or was not happening.Please keep in mind that this vehicle is years old with 120,miles on itIt was sold and the customer knew thisI even offered him a purchasable aftermarket third party warranty that he declined at the time of the vehicle purchaseI realize that it is no fun to buy a car and have possible issues with it right away, which is why, despite it being an vehicle and having no obligation to do anything, I offered (I saved all of my texts to verify this) to have him drop off the vehicle for a day or two so my tech could look into his claimsI even offered to give him a car to use, free of chargeThe customer would not call me back and refused all of the help I offered.Sincerely,***

I have sold this vehicle nowSo, I do not need *** to refund the vehicle for meBut I would like it noted on the complaint that he never did anything for me.Thanks for your help in trying to keep businesses honest.-*** ***
Century AffiliatedCell:

I have read [redacted] last response. I am truly sorry he is unhappy with his purchase. I reached out to him on numerous occasions, to give him a complimentary vehicle to drive for a day or more so that I could look into his concerns with the vehicle and he refused. I offered more than most dealers would do, given the circumstances. I never called him a liar. What I alluded to was the fact that, without him giving us a chance to diagnose any issues, they could not be verified. Sam, is not a mechanic. Now he is getting personal, calling me names and slandering my business? Any chance of further help from me is longer available. There will be no further responses from me on this matter.Regards,[redacted]