Revdex.com: I reviewed the response made by the business in reference to complaint ID 12590656, and find the resolution is satisfactory to meI have attached the invoices as requested by Borderlinx to process reimbursement
A similar response has been given to me for months now, there has been no change in the status and they have still have not found the packageI have attached the transcriptions of the chats that I have previously made with Borderlinx support to this email as s ingle PDF fileI have also attached the shipment details
This customer purchased some sports supplements, which were delivered to the customer's suite in the Borderlinx export hub for processing and international shipping On receipt, the products were initially categorized as “Prohibited Items” since there are legal restrictions on shipping certain food and dietary supplement products See http://www.borderlinx.com/en/pages/faq/prohibitedUpon a detailed review, a decision was made that the item could, in fact, be shipped to Australia and there was no need for it to be returned to the online merchant from whom the customer had purchased it We offered the customer a 20% discount to compensate for the delay and the inconvenienceSubmitted by Margaret P [redacted] Borderlinx Legal Counsel
We have submitted a trace request to see if the customer’s package was by chance held up at customs in Turkey or if it has been lost in transit If it was lost, there is a procedure for customers to file a claim We will be back in touch with the customer as soon as we have further informationSubmitted by Margaret P [redacted] Borderlinx Legal Counsel
Unfortunately this customer’s package had been mislaid in the Borderlinx hub Our customer service group was ready to refund him the price of the item, but the details of how to make the refund hadn’t been ironed outLuckily, the package has finally been located and has been shipped to the customer We apologize to the customer for the inconvenience Respectfully submitted Margaret P [redacted] ***
We apologize to this customer for the inconvenience she experienced, and we have refunded her the value of the lost itemSubmitted by M [redacted] Borderlinx Legal Counsel
Revdex.com: I reviewed the response made by the business in reference to complaint ID 12590656, and find the resolution is satisfactory to meI have attached the invoices as requested by Borderlinx to process reimbursement
A similar response has been given to me for months now, there has been no change in the status and they have still have not found the packageI have attached the transcriptions of the chats that I have previously made with Borderlinx support to this email as s ingle PDF fileI have also attached the shipment details
This customer purchased some sports supplements, which were delivered to the customer's suite in the Borderlinx export hub for processing and international shipping On receipt, the products were initially categorized as “Prohibited Items” since there are legal restrictions on shipping certain food and dietary supplement products See http://www.borderlinx.com/en/pages/faq/prohibitedUpon a detailed review, a decision was made that the item could, in fact, be shipped to Australia and there was no need for it to be returned to the online merchant from whom the customer had purchased it We offered the customer a 20% discount to compensate for the delay and the inconvenienceSubmitted by Margaret P [redacted] Borderlinx Legal Counsel
We have submitted a trace request to see if the customer’s package was by chance held up at customs in Turkey or if it has been lost in transit If it was lost, there is a procedure for customers to file a claim We will be back in touch with the customer as soon as we have further informationSubmitted by Margaret P [redacted] Borderlinx Legal Counsel
Unfortunately this customer’s package had been mislaid in the Borderlinx hub Our customer service group was ready to refund him the price of the item, but the details of how to make the refund hadn’t been ironed outLuckily, the package has finally been located and has been shipped to the customer We apologize to the customer for the inconvenience Respectfully submitted Margaret P [redacted] ***
We apologize to this customer for the inconvenience she experienced, and we have refunded her the value of the lost itemSubmitted by M [redacted] Borderlinx Legal Counsel