Per the customers request her contract was voided and we have no work to perform on her home. We also have not performed any work so all of her requests were met prior to this complaint. The customer did not understand the insurance claim process. Within this process we often...
have to provide a more detailed breakdown to the insurance company on behalf of the insured. Upon reviewing this process with the customer she requested that we cancel her contract. Because this customer never did business with Bordner and we cancelled her contract without any recourse after the cancellation period I am asking that this complaint be removed. The allegations are unfounded.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Attention: [redacted] Revdex.com Complaint ID # [redacted] Fax: ###-###-#### Dear Mr. [redacted], I did reach out to Ms. [redacted] on December 22nd, the day we received the complaint from the Revdex.com. I apologized to Ms. [redacted] and...
informed her she has been placed on our “Do Not Call List” and we would not contact her again in the future. She stated that she was satisfied with this resolution moving forward, as long as we do not reach out to her again. Thank you for the feedback and please let me know if there is anything else we can do on our end. Sincerely, [redacted] The above letter was faxed to the Revdex.com, attention [redacted], on 1/6/2017.[redacted] was placed on our DNC list on 1/22/16.
We look forward to a quick resolution to this issue. We will attempt to reach out to you by another method since the e-mail correspondence sent by our team members has not reached you. We strive to have a quick resolution to any reported issues and yours will not be an exception....
Per the customers request her contract was voided and we have no work to perform on her home. We also have not performed any work so all of her requests were met prior to this complaint. The customer did not understand the insurance claim process. Within this process we often...
have to provide a more detailed breakdown to the insurance company on behalf of the insured. Upon reviewing this process with the customer she requested that we cancel her contract. Because this customer never did business with Bordner and we cancelled her contract without any recourse after the cancellation period I am asking that this complaint be removed. The allegations are unfounded.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Attention: [redacted] Revdex.com Complaint ID # [redacted] Fax: ###-###-#### Dear Mr. [redacted], I did reach out to Ms. [redacted] on December 22nd, the day we received the complaint from the Revdex.com. I apologized to Ms. [redacted] and...
informed her she has been placed on our “Do Not Call List” and we would not contact her again in the future. She stated that she was satisfied with this resolution moving forward, as long as we do not reach out to her again. Thank you for the feedback and please let me know if there is anything else we can do on our end. Sincerely, [redacted] The above letter was faxed to the Revdex.com, attention [redacted], on 1/6/2017.[redacted] was placed on our DNC list on 1/22/16.
We look forward to a quick resolution to this issue. We will attempt to reach out to you by another method since the e-mail correspondence sent by our team members has not reached you. We strive to have a quick resolution to any reported issues and yours will not be an exception....
Thank you for the feedback.