Borg Fence

Initial Business Response / [redacted] (1000, 7, 2015/11/23) */ This fence was completed months agoThere is no way this client has been trying to get to someone in this office - I have no record of thatAlthough I am sorry for the expense and time spent fixing her issue, contractually, we are not liable for sprinkler damage caused by new fencesCustomers are obligated, contractually, to mark lines before we start, which was not the case hereThis is made clear by the estimator, by the contract administrator, by the contract they sign and by an info letter that is sent out detailing what to expect when putting up a fence (which has an entire paragraph about sprinklers) There is no fault on Borg Fence for thisAs imagined, there are all kinds of things that are underground that this company could never know about unless notifiedJust a client that doesn't like the answer she got and threatened to do this complaint and several other things to "disparage" the company [redacted]

Initial Business Response /* (1000, 5, 2015/10/07) */
Contact Name and Title: *** ***
Contact Phone:
Contact Email: ***@borgfence.com
I have spoken with ***Borg Fence met with HOA last week, on October 1st, and they are purchasing new gates as suggestedBorg will
also be closing up minimal gaps in concrete HOA and homeowners, including *** were on site that day and none of the additional damage noted was not brought upOur client is the Property Management company and all is resolvedNew gates will be installed when fabricator is done with them
*** *** owner
Initial Consumer Rebuttal /* (3000, 13, 2015/11/16) */
Unfortunately, they have not finished their job yetThey have promised us from our last meeting and phone call that they wouldThe promised us new gates and new by wood pillars to support out new gatesThey are now threatening us with a lien without completing the workWe need this reopened immediatelyThank yiu
Final Business Response /* (4000, 15, 2015/11/20) */
Borg Fence suggested that the gates be replaced at the time the fences were replaced as they were old, no longer square and suffered from years of wear and tear, the HOA declined to replace the gates as suggested by Borg FenceThe new fences were installed correctly per our contract and Borg reinstalled the old gates as directed by the property management companyBorg Fence has tried to work with the management company regarding this issueBorg has not been paid for the contract work completedWe have fulfilled our end of the contractwe advised the management company at the start of this project that the gates needed to be replaced, they refused to do so
Final Consumer Response /* (4200, 17, 2015/11/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
*** from Borg,came out and promised us they would fix the problem and he suggested new gatesOur HOA and management team agreedThey promised us it would be done sometime at the beginning of November and it still has not been doneOur management company has been trying to contact them and they have only responded once and refused to fix the problemOur management team also mentioned to us that they are having another issue with this company at another HOA.also *** told us not to pay until the work has been finishedNow they are threatening to put a lien on our property for payment when they have not completed or repaired the property they damagedWe will pay them when services are finished

Initial Business Response /* (1000, 7, 2015/11/23) */
This fence was completed months ago. There is no way this client has been trying to get to someone in this office - I have no record of that. Although I am sorry for the expense and time spent fixing her issue, contractually, we are not liable...

for sprinkler damage caused by new fences. Customers are obligated, contractually, to mark lines before we start, which was not the case here. This is made clear by the estimator, by the contract administrator, by the contract they sign and by an info letter that is sent out detailing what to expect when putting up a fence (which has an entire paragraph about sprinklers) There is no fault on Borg Fence for this. As imagined, there are all kinds of things that are underground that this company could never know about unless notified. Just a client that doesn't like the answer she got and threatened to do this complaint and several other things to "disparage" the company. [redacted]