Borisal Liquor and Wine

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedMy account was credited the disputed amount on January **, Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI have attached a word document with my address for the check to be mailed to Sincerely, [redacted] ***

We have advised our card processor to void this transaction and it will drop off customer's statement in 2-business days Kind Regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI will let you know if I do not receive the refund they have promisedThank you SO much for your effort on my behalfI've since gone online and seen a lot of Yelp complaints about the same thing that I faced with themI will definitely use another shop in NYC in the future Sincerely, [redacted]

Hello ***: We apologize for the delay with this orderIt was shipped on the *** and delivered in good condition on the ***The *** tracking# is [redacted] Kind regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The primary issue is that this business has a track record of selling out of stock itemsI never would have paid that much to ship a $bottle to Florida, but would pay the $extra to ship twoIf you do the research on this company you find that this is a known issue.This problem is compounded by the fact that you cannot cancel your order because the only phone number goes to a call center where a message is taken that is never replied toFurthermore, at the time of this issue the only email address they provide for returns the error: A message that you sent could not be delivered to one or more ofits recipientsThis is a permanent errorThe following addressfailed: [redacted] So what are my options here? I had the shipment refused by the recipient, file a complaint the with Revdex.com because their inability to provide lines of communication, will dispute the charges on my credit card, and am considering filing a consumer grievance with the secretary of stateAll this can be avoided by them not selling materials they don't own or have access toThey also can avoid this issue by alerting the customer that an item was out of stock before they've shipped the other item and give them the option to cancel or substitute another item in the order I will only consider this issue resolved when I see a full refund for both the item and shipping charges Sincerely, [redacted]

Hello There:
"">I am in receipt of your letter regarding the aboveThe customer placed the order on Sunday the ***, just two days before the snow storm in New York that forced us to close the store very early on the *** and completely closed on the ***Though we had shipped the order on Wednesday the ***, ***/*** had several delivery related issues during that time causing delay with all shipmentsDue to the "natural disaster", ***/*** won't compensate us for the delay and accordingly we won't be able to issue refund the customer Kind regards,

Hello
10pt">We have already refunded the customer via check#***

Revdex.com:At this time, I have not been contacted by Borisal Liquor and Wine regarding complaint ID ***.Sincerely,
*** ***

Hello,
10pt">Thank you for forwarding us the complaintThis customer's order was flagged by our credit card security software as fraudAs per Visa/Mastercard's Merchant Services guideline, we have canceled the order and advised the customer to contact her bank to reverse the chargeUnfortunately the customer is not willing to do so and keep insisting on getting a refund on a card that was flagged for fraudOnce the customer contacts her bank, they will receive the refund directly Kind regards, ***

Hello *** ***:
"">Thanks for returning my phone callRegarding this complain, the customer placed the order on Friday, October *** in the afternoonThough the customer had paid for overnight shipping, our shipping policy does clearly state that it may take us up to four business days to process an orderGiven below is the link to our FAQ section*** Any way, on November *** the customer informed us that he did not want to wait and we have canceled his order and issued full credit on the same day Should you require any more information in this regard, feel free to contact me directly Kind Regards, ***

Hello There: We are in receipt of the
above complaintFirst, we would like to apologize for the confusion about the refundIf an order is more that 30days old, our card processor won't allow us to issue refund back to the cardWe do need to send a check to the customer for refundThough the order was canceled and we are going to refund the customer his entire payment, we will also be happy to send the free giftHowever, we need the current address to do soPlease advise the customer to either email us directly or communicate via your office with his current mailing address and we will take care of it right away. Kind Regards, ***

Hello We have already refunded the customer via check#***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
As the seller admits, my order was placed that Sunday evening and there was no storm on Monday and no reason not to have my order shipped then The so called "blizzard" was only around inches of snow on one day, Tuesday, and everything was moving in the boroughs of nyc from Wednesday on This is not my opinion of the weather conditions in nyc, it's historical record now and can be looked up I did not give my money to *** for shipping, I gave it to ***/Borisal and that's who I paid for overnight shipping, who they used and whatever lame excuse that was given to them by a 3rd party shipper is their problem, not mine I want my $overnight shipping cost back from the same people I gave it to, Borisal/***, since my order was placed Sunday night and delivered Friday, days later Those are the facts I have written above, not opinions, and I paid for overnight shipping and received my order days later, so I deserve my shipping cost back. *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
*** is clearly trying to scam me out of $They claim my card was flagged, but they also admit that the funds were deposited into their bank accountAttached is a portion of my credit card statement which clearly show's the money being charged to my card almost a month agoI have tried to contact this company via email and phone, and I only got the *** on the phoneme after he instructed an employee to hang up on me, resulting in a call back and me being very insistent.The bottom line is that the *** of this company charged my card successfully, cancelled my order, and refuses to refund my moneyI have proof of all claims
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,*** ***

Hello There:
"">We have already refunded the customer $via her credit card on file Thanks,

Hello There:
"">As it says on our FAQ & Terms section, we try to process orders within five business daysIf any item is out of stock, we will ship what we have in stock and issue refund for the restOne of the items was out of stock for this customer and we have issued credit for the out of stock item $+ $for shipping, total $Shipping cost to FL is $for the first bottle and $for each additional bottles If the customer wants to cancel the order for full refund, please advise him to co-ordinate with us via email and we will pick it up at our cost and after receiving the product in good condition, we will issue refund Kind regards,

Hello [redacted]:
"">We apologize for the delay with this orderIt was shipped on the [redacted] and delivered in good condition on the [redacted]The [redacted] tracking# is [redacted] Kind regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. My account was credited the disputed amount on January **, 2015.
Sincerely, [redacted]

We have advised our card processor to void this transaction and it will drop off customer's statement in 2-3 business days.   Kind Regards, [redacted]