Born Free Cycles Reviews (%countItem)
Born Free Cycles Rating
Address: 110 W Burbank Blvd, Burbank, California, United States, 91502-1609
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Address: 110 W Burbank Blvd, Burbank, California, United States, 91502-1609
Phone: |
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Add contact information for Born Free Cycles
WORST SERVICE EVER!!!
t together. Then she tried to have me pay for parts $***. I never authorized to order parts. Their shop policy is you have to give half the cost of parts. I hadn't given them anything, so why would they even order parts! LIES to collect money!
Here is my experience with the owners *** and ***;
My bike sat in this shop for a month. (Outside without any cover, all their bikes are stored outside) They two weeks to do an estimate for the insurance company. This with me calling practically every day to find out status. After completing it, they had to do a supplement because they had missed some very obvious pieces. The new estimate took another 10 days.
I complained several times why it was taking this long. *** always had some excuse. *** was sick, your bike is a custom, on and on why they couldn't get an estimate prepared. they must've realized I wasn't going to leave the bike for repairs.They must've realized I wasn't going to leave the bike for repairs.
*** the owner serviced me when I went in personally the second time to check status. I guess he wanted to smooth things over to keep my business. That's when he realized they had missed the risers that were bent plus more. He has a bad attitude, comes off as an ***! Don't believe me, go talk to him...
*** supposedly the shop Mgr 14 years in the business (wife) doesn't return calls. She argued with me over the phone and hung up on my face when I complained with the lack of professionalism and the inadequate estimate, plus the time of length my bike just sat there. It gets worse, she tried to charge me storage fee once she found out I didn't want to leave my bike to have them repair it. My bike sat there almost a month because they can't get their s
After a yelling match with ***, I threatened them with a lawsuit and reporting them to the Revdex.com. She backed off, since she was lying about the parts and the storage fee as if I wanted my bike to just sit there...I paid $300 for the estimate.
Account_Number: Repair Order
Refund The time it took them to do the estimate, I could have had my bike repaired. I would like my money back.
We would like to address ***'s complaint in sections. We feel it necessary that the Customer is reminded of how and when actual events happened. We do have a log of recorded dates and times to confirm our response. We believe that ***'s demands were out of line and ultimately is trying to harm our reputation for refusing to do business with him.
s at our posted daily rate.
1. The motorcycle was towed in with no appointment on Friday 1/31/20 for collision repair. Due to our availability, we began preparing his estimate on Wednesday 2/5/20. It was also on this day that his insurance came to take pictures of the motorcycle.
Customer and insurance company were notified that additional time would be needed to generate a proper estimate because this motorcycle manufacturer is out of business and no longer in production making it difficult to find exact parts. To prepare his estimate we had to contact vendors for fitment and contact our painter for an estimate on paint repair. The estimate was sent via email to his insurance company on Tuesday 2/11/20 with confirmation. The estimate was completed within 6 working days with no appointment.
2. After being informed on Wednesday 2/12/20 from the insurance company that the estimate had been approved for repairs, we were notified again later that day that the Customer would be picking up his motorcycle to complete repairs at a later time so that payment for repairs could be sent directly to him. At 3:00pm, we called and left a voicemail to the Customer that he would need to pay his balance for the estimate fee and had the courtesy of 3 days to arrange pick up of the motorcycle. If his motorcycle had not been picked up by that time, storage fees would a
By the end of the week the Customer called to say that he would have his motorcycle repaired at our facility after all. He was then asked to come in and discuss the repairs in person with ***. This is standard practice in our collision process. In that discussion, *** went over parts to be ordered and repairs to be done. Customer agreed and was notified full deposit for parts must be received before ordering. This will be key in our last conversation with him. No deposit was made that day.
In his complaint, the Customer clearly does not sound familiar with the collision repair process. Supplements are a typical part of the repair process and in his case did not impact the length of time his motorcycle was in the shop. He was also confused about what parts were on the original estimate and what was added to the supplement.
3. Thursday 2/26/20, we received a check from the insurance company for Customer's repairs. This was directive for us to order parts as originally agreed upon on 2/15/20. Parts were ordered and a lead time of 10 days was established.
4. 3/3/20 *** spoke with Customer regarding ETA. Customer was told parts were on order. He seemed surprised to hear that we had received the insurance check. He stated he was glad he did not need to come in to make the deposit and that parts were on order. Meanwhile, he never informed us that he too had received a check from the insurance company.
Later that day we were notified by our bank that the insurance check had been stopped. Unknowingly to us, the Customer had requested payment be sent to him directly.
*** then left a voicemail stating that the check had been stopped so we would need a full deposit for the parts ordered per our shop policy as previously discussed on 2/15/20.
5. 3/4/20 the following day, *** took a phone call from the Customer. He called saying he had received our voicemail and in a very different tone from the day before he stated he did not intend to pay us at that time for parts ordered. He questioned how we ordered parts without his authorization and I reminded him of the meeting on the 2/15/20 when he gave us autho and also of the conversation we had just the day before when he was checking status.
He continued to say he was upset by how long it was taking. When *** pointed out the inconsistency of what he was stating he began to raise his voice and speak to her in a very demeaning way. He is truthful when he says that he threatened to contact Revdex.com, Yelp and legal action. The Customer shouted plenty of threatening and disparaging things to ***. *** then asked him to calm down and not yell at her or she would terminate the phone call and because he continued to yell she did.
He immediately called back and this time in a more calm tone said that he would only pay us once the job was complete. She reiterated our shop policy of a full parts deposit needed. He said he would not comply because he was the Customer we should do what he says.
Since he was unwilling to follow our policy *** explained to him that we would not be able to continue doing business with him. She asked him to pick up his motorcycle within 3 days and pay the balance due for the estimate fee. He picked up later that day with no incident.
In his request for resolution, he is not entitled to a return because he did receive an estimate. His insurance company used the estimate to make payment to the Customer which included the estimate fee he paid us.