I [redacted] , General Manager spoke to [redacted] I explained the pricing to him so he understood I also explained that I would monitor his account and if there is going to be an increase I would give him a call He was satisfied with that and he was also happy that I called him
In regards to Hocons statement that the regulator was missing, I called and had the tanks disconnected and put to the side with all partsThere is no reason to keep a old regulatorI stated prior I never was told about the charges as I would have thought over the cancelation furtherSo" 1st off " that's the main issueWe, Ms[redacted] and I were never give the chance to make an informed decision about the accountThat is the main problem, along with this "missing regulator"I received a email from [redacted] on June 26th stating that the charges were in internal collections and that she would be happy to speak to the general manager to wave the chargesConsidering that the correspondence was days late it was appreciated Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want for the next person to have to go thru this, when things could be handled in a more professional mannerWith the customer well being first priority and protocol being secondaryThis situation could have been worse luckily I had the time to leave work and physically go there to address it, or we could have been without heat or worse frozen pipesCustomer service should be every business first priority! Without the consumer you don't existBe a better company and have more integrity! Sincerely, [redacted]
[redacted] , Traditionally we do not have third parties administering to our customersWe make all accommodations to work with outside parties, Like fuel assistance, but we do not control outside partiesComplaining to us for trying to help up you with them is not something we doNow complaining to the Revdex.com that's its our fault is even worseWe would be happy to end our relationship if you are saying we are the cause of your problemsThe fuel assistance agencies do not understand out business but we do the best we can do with themDeliveries often get fowled upBut in the end we made the deliverythat's what countsIt is much easier for us in the long run
Complaint: [redacted] I am rejecting this response because:I believe a company that claims they r there for their customers ignore them & overcharge themthis has been delivery’s in a row the first one they settled itthis time they have ignored the situation!!I would love to know what they actually pay per gallon & *** cents more for every gallon above the averagethat to me is not a company that cares about the customer!! We get poorer as they fill their [redacted] pockets!!!!! Sincerely, [redacted]
We have checked in to the complaint from Mrs [redacted] her account was on a minimum usage contract [9gallons per year ] we are adjusting her account to have a $ballance Richie O [redacted] General Manager Hocon Gas, IncWaterbury, CT Phone: ###-###-#### Fax: ###-###-####
Spoke to customer and we are removing the service fees because we had to visit her home then one to correct the issue We are also looking into customer complaint regarding her pricing
[redacted] Sent: Tuesday, October 18, 10:AM To: [redacted] Cc [redacted] Subject: FW: Scan from Waterbury Scanner [redacted] Complaint and Inquiry Consultant Revdex.com This is in response to complaint #[redacted] under the name of [redacted] started as a customer in for his cooking stove at that time he signed a residential application {see attachment } Line states Minimum gallon usage, On October of he was sent a letter stating his account was being put into minimum status do to little low usage as of January at that time all leases for the equipment stop and his account will delivered up to gallons of propane per year at no charge if I can be of further help please feel free to contact me thank you [redacted] General Manager Hocon Gas, IncWaterbury, CT Phone: 203-754-Fax: 203-753-
In response to Mr [redacted] complaint I have talked with my corporate office we don't know how Mr [redacted] thinks Hocon would have him sign a one sided contract he asked for and signed up with Hocon to supply his propane needs Hocon will offer Mr [redacted] a month supply agreement with a locked in rate if not and Mr [redacted] is that unhappy with Hocon's service then we will let him out of his supply agreement at no penalty THANK YOU [redacted] General Manager [redacted] Office
It is actually a very time frameFirst you have winter and we had extremely cold weatherPicking up tanks is not, while we know you are waiting and sorry for that, a first line priority in extreme weather that we experiencedWe ran delivery trucks with service technicians to stay ahead of demandWe will make sure to expedite your payment back to you
Complaint: [redacted] I am rejecting this response because: on Monday December 12th I received a check from Hocon NOT in the full amount that was provided to them on November 16th and NOT in the full amount that was agreed upon Also per the Hocon rep I spoke to on Friday an original check was sent which I never received and the check that was sent to me via FedEx was written out to the wrong address The number of errors from Hocon just keep adding up I still have not received the balance of the payment as per the Hocon rep I would receive Sincerely, [redacted]
Sent: Wednesday, July 01, 12:PM To: [redacted] Subject: [redacted] Manager Marketplace Operations Revdex.com Complaint # [redacted] This is in response to Mr [redacted] complaint 1st off Hocon Gas has no customer with the name [redacted] however we do have a customer named [redacted] at [redacted] in [redacted] On 8/26/ [redacted] signed a Residential Supply Agreement with Hocon Gas at that time Hocon gave her two options months or months at a price per gallon of $She chose the 18month At that time [redacted] signed all the paperwork and initialed all spots on the back of the agreement with all the terms of the agreement .On 9/3/Hocon did a safety ck on her system and filled both tanks On 2/18/ [redacted] called and said to pick up your thank that he had some other gas Co come in to supply there propane needs at that time [redacted] was told of the liquidated damages that were signed by [redacted] Do to all the snow we were able to pick up our tanks on 4/8/both tanks were empty and our regulator was missing we billed [redacted] for the remainder of her agreement and a regulator [redacted] General Manager Hocon Gas, Inc [redacted]
Complaint: [redacted] I am rejecting this response because: This response is not an attempt to solve this problemInstead this response was to partly blame the third party who assisted with payment and also disregard me as a customer by saying they would be happy to end our relationshipAs I stated before, my complaint is to dispute the charges on my accountI clearly spoke with Hocon and stated not to send an emergency delivery, which was received as clear Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe propane tank was picked up 2/14/ Sincerely, [redacted]
I [redacted] , General Manager spoke to [redacted] I explained the pricing to him so he understood I also explained that I would monitor his account and if there is going to be an increase I would give him a call He was satisfied with that and he was also happy that I called him
In regards to Hocons statement that the regulator was missing, I called and had the tanks disconnected and put to the side with all partsThere is no reason to keep a old regulatorI stated prior I never was told about the charges as I would have thought over the cancelation furtherSo" 1st off " that's the main issueWe, Ms[redacted] and I were never give the chance to make an informed decision about the accountThat is the main problem, along with this "missing regulator"I received a email from [redacted] on June 26th stating that the charges were in internal collections and that she would be happy to speak to the general manager to wave the chargesConsidering that the correspondence was days late it was appreciated Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI just want for the next person to have to go thru this, when things could be handled in a more professional mannerWith the customer well being first priority and protocol being secondaryThis situation could have been worse luckily I had the time to leave work and physically go there to address it, or we could have been without heat or worse frozen pipesCustomer service should be every business first priority! Without the consumer you don't existBe a better company and have more integrity! Sincerely, [redacted]
[redacted] , Traditionally we do not have third parties administering to our customersWe make all accommodations to work with outside parties, Like fuel assistance, but we do not control outside partiesComplaining to us for trying to help up you with them is not something we doNow complaining to the Revdex.com that's its our fault is even worseWe would be happy to end our relationship if you are saying we are the cause of your problemsThe fuel assistance agencies do not understand out business but we do the best we can do with themDeliveries often get fowled upBut in the end we made the deliverythat's what countsIt is much easier for us in the long run
Complaint: [redacted] I am rejecting this response because:I believe a company that claims they r there for their customers ignore them & overcharge themthis has been delivery’s in a row the first one they settled itthis time they have ignored the situation!!I would love to know what they actually pay per gallon & *** cents more for every gallon above the averagethat to me is not a company that cares about the customer!! We get poorer as they fill their [redacted] pockets!!!!! Sincerely, [redacted]
We have checked in to the complaint from Mrs [redacted] her account was on a minimum usage contract [9gallons per year ] we are adjusting her account to have a $ballance Richie O [redacted] General Manager Hocon Gas, IncWaterbury, CT Phone: ###-###-#### Fax: ###-###-####
Spoke to customer and we are removing the service fees because we had to visit her home then one to correct the issue We are also looking into customer complaint regarding her pricing
[redacted] Sent: Tuesday, October 18, 10:AM To: [redacted] Cc [redacted] Subject: FW: Scan from Waterbury Scanner [redacted] Complaint and Inquiry Consultant Revdex.com This is in response to complaint #[redacted] under the name of [redacted] started as a customer in for his cooking stove at that time he signed a residential application {see attachment } Line states Minimum gallon usage, On October of he was sent a letter stating his account was being put into minimum status do to little low usage as of January at that time all leases for the equipment stop and his account will delivered up to gallons of propane per year at no charge if I can be of further help please feel free to contact me thank you [redacted] General Manager Hocon Gas, IncWaterbury, CT Phone: 203-754-Fax: 203-753-
In response to Mr [redacted] complaint I have talked with my corporate office we don't know how Mr [redacted] thinks Hocon would have him sign a one sided contract he asked for and signed up with Hocon to supply his propane needs Hocon will offer Mr [redacted] a month supply agreement with a locked in rate if not and Mr [redacted] is that unhappy with Hocon's service then we will let him out of his supply agreement at no penalty THANK YOU [redacted] General Manager [redacted] Office
It is actually a very time frameFirst you have winter and we had extremely cold weatherPicking up tanks is not, while we know you are waiting and sorry for that, a first line priority in extreme weather that we experiencedWe ran delivery trucks with service technicians to stay ahead of demandWe will make sure to expedite your payment back to you
Complaint: [redacted] I am rejecting this response because: on Monday December 12th I received a check from Hocon NOT in the full amount that was provided to them on November 16th and NOT in the full amount that was agreed upon Also per the Hocon rep I spoke to on Friday an original check was sent which I never received and the check that was sent to me via FedEx was written out to the wrong address The number of errors from Hocon just keep adding up I still have not received the balance of the payment as per the Hocon rep I would receive Sincerely, [redacted]
customer requested to have tank picked up no longer a customer We are picking up tank today
We explain our charges up front on all service callsIn an effort to reach agreement we will credit the $
Sent: Wednesday, July 01, 12:PM To: [redacted] Subject: [redacted] Manager Marketplace Operations Revdex.com Complaint # [redacted] This is in response to Mr [redacted] complaint 1st off Hocon Gas has no customer with the name [redacted] however we do have a customer named [redacted] at [redacted] in [redacted] On 8/26/ [redacted] signed a Residential Supply Agreement with Hocon Gas at that time Hocon gave her two options months or months at a price per gallon of $She chose the 18month At that time [redacted] signed all the paperwork and initialed all spots on the back of the agreement with all the terms of the agreement .On 9/3/Hocon did a safety ck on her system and filled both tanks On 2/18/ [redacted] called and said to pick up your thank that he had some other gas Co come in to supply there propane needs at that time [redacted] was told of the liquidated damages that were signed by [redacted] Do to all the snow we were able to pick up our tanks on 4/8/both tanks were empty and our regulator was missing we billed [redacted] for the remainder of her agreement and a regulator [redacted] General Manager Hocon Gas, Inc [redacted]
Complaint: [redacted] I am rejecting this response because: This response is not an attempt to solve this problemInstead this response was to partly blame the third party who assisted with payment and also disregard me as a customer by saying they would be happy to end our relationshipAs I stated before, my complaint is to dispute the charges on my accountI clearly spoke with Hocon and stated not to send an emergency delivery, which was received as clear Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe propane tank was picked up 2/14/ Sincerely, [redacted]