Initial Business Response /* (1000, 11, 2015/11/17) */
Correspondence to customer/client:
[redacted],
We are sorry the accommodations to the challenges you are having with the sofa in your home are considered unacceptable. We are confident we have presented the possibilities to mitigate the...
challenge of your cushions sliding forward with politeness and respect toward you and your family.
Smith Bros. is not able to address your concerns without the sofa physically being at the factory. This is a fact. We are not able to attempt to remedy your challenges with non-slip pads if you wont have it. This is a fact.
The solutions presented to mitigate your challenges are being presented in return as "issues" themselves rather than the actual potential remedies they are. Solutions to the challenge you are having in your home are not further issues themselves or evidence of a defect. These are accommodations to your challenges.
We have presented our solutions and are willing to do as has been previously corresponded. If anything short of your demands are found unacceptable, we are sorry, for this matter is therefore something we are not being allowed to help with.
At this point, to further acknowledge your challenge and yet further attempt to remedy the impasse we are in, we are presenting yet another option of a 10% discount on your purchase and installing the aforementioned non-slip pads as we are confident this may remedy your challenge entirely.
Surely a third party would witness and consider our respectful attention to your challenge, not a defect, a challenge, and the defiance of accommodations we are willing to make in an attempt to address your challenge as proof of fair and appropriate commitment to service your challenges to the extent of, and beyond, reasonable obligations of the seller.
Jim/[redacted] --------------------------------------------------------------------------------...⇄ />
Correspondence from customer/client:
I am willing to try one more time.
Let's arrange for the non slips to be put in place.
Please credit me the 10%. --------------------------------------------------------------------------------...⇄ />
Action taken: account has been credited 10%
non-slip pads have been installed
Initial Business Response /* (1000, 11, 2015/11/17) */
Correspondence to customer/client:
[redacted],
We are sorry the accommodations to the challenges you are having with the sofa in your home are considered unacceptable. We are confident we have presented the possibilities to mitigate the...
challenge of your cushions sliding forward with politeness and respect toward you and your family.
Smith Bros. is not able to address your concerns without the sofa physically being at the factory. This is a fact. We are not able to attempt to remedy your challenges with non-slip pads if you wont have it. This is a fact.
The solutions presented to mitigate your challenges are being presented in return as "issues" themselves rather than the actual potential remedies they are. Solutions to the challenge you are having in your home are not further issues themselves or evidence of a defect. These are accommodations to your challenges.
We have presented our solutions and are willing to do as has been previously corresponded. If anything short of your demands are found unacceptable, we are sorry, for this matter is therefore something we are not being allowed to help with.
At this point, to further acknowledge your challenge and yet further attempt to remedy the impasse we are in, we are presenting yet another option of a 10% discount on your purchase and installing the aforementioned non-slip pads as we are confident this may remedy your challenge entirely.
Surely a third party would witness and consider our respectful attention to your challenge, not a defect, a challenge, and the defiance of accommodations we are willing to make in an attempt to address your challenge as proof of fair and appropriate commitment to service your challenges to the extent of, and beyond, reasonable obligations of the seller.
Jim/[redacted]
--------------------------------------------------------------------------------...⇄ /> Correspondence from customer/client:
I am willing to try one more time.
Let's arrange for the non slips to be put in place.
Please credit me the 10%.
--------------------------------------------------------------------------------...⇄ /> Action taken: account has been credited 10%
non-slip pads have been installed