Borough of State College

This correspondence is in reference to the above captioned ID numberThe assertion by Mr [redacted] isthat he had to provide the Borough of State College with his credit card information prior to knowingthat he was entering into a two (2) month minimum commitment for a parking permit at the BeaverAvenue garageThis property is owned and operated by the Borough of State College.The Borough issues most parking permits through its online websiteThe online website steps thecustomer through the purchase process by offering a menu of permits/locations and their monthlypriceIn addition, the customer must accept four radial buttons before they can continue to the nextpageOne of those buttons stipulates that the customer accepts the “Rental Contract”The wording,“Rental Contract” is clearly a link to another pageClicking on this wording brings up the rental contract.On the first page, bullet number is the requirement of a two month minimum commitment.The customer must come to the Borough to obtain their permit and to sign a copy of the rental contract.The customer is provided with a copy of the signed contract at that pointThe permit for this facility is aphysical card that activates the gate equipment to allow the customer to enter and exit the facility.Had Mr [redacted] read the rental contract, or asked about it when he came to the office to pick up thepermit, the conditions would haw been made clearIf the customer balks at any point during thisprocess about the two (2) month commitment the transaction is reversed and a full refund provided.I have attached screen shots of the permit purchase process up to the point of requiring the customer toenter payment informationIf the Revdex.com has additional questions, I would be happy tospeak with their representative.Sincerely, [redacted] *Interim Parking ManagerState College Boroughcc: Mark Richard [redacted] EnclosuresMAYOR: ELIZABETH AGOREHAM COUNCIL PRESIDENT: JAMES LROSENBERGER

This correspondence is in reference to the above captioned ID number. The assertion by Mr. [redacted] isthat he had to provide the Borough of State College with his credit card information prior to knowingthat he was entering into a two (2) month minimum commitment for a parking permit at the...

BeaverAvenue garage. This property is owned and operated by the Borough of State College.The Borough issues most parking permits through its online website. The online website steps thecustomer through the purchase process by offering a menu of permits/locations and their monthlyprice. In addition, the customer must accept four radial buttons before they can continue to the nextpage. One of those buttons stipulates that the customer accepts the “Rental Contract”. The wording,“Rental Contract” is clearly a link to another page. Clicking on this wording brings up the rental contract.On the first page, bullet number 3 is the requirement of a two month minimum commitment.The customer must come to the Borough to obtain their permit and to sign a copy of the rental contract.The customer is provided with a copy of the signed contract at that point. The permit for this facility is aphysical card that activates the gate equipment to allow the customer to enter and exit the facility.Had Mr. [redacted] read the rental contract, or asked about it when he came to the office to pick up thepermit, the conditions would haw been made clear. If the customer balks at any point during thisprocess about the two (2) month commitment the transaction is reversed and a full refund provided.I have attached screen shots of the permit purchase process up to the point of requiring the customer toenter payment information. If the Revdex.com has additional questions, I would be happy tospeak with their representative.Sincerely,[redacted]Interim Parking ManagerState College Boroughcc: Mark Richard [redacted]EnclosuresMAYOR: ELIZABETH A. GOREHAM COUNCIL PRESIDENT: JAMES L. ROSENBERGER

Review: The municipality sells parking garage passes at a monthly rate online. On the website, there are no regulations, rules, etc. posted in any way. When you attempt to buy a pass, you select the garage you would like, and then the dates you want the pass to be active, and then it gives you a price. When you go to pick up the pass, they inform you that you must pay 2 full months, no matter what, and additionally give other stipulations that are not listed on the website. I purchased a pass on the 28th of the month, only needing it until the end of the next month at the latest. I was told that I was required to pay 2 *full* months, meaning that not only was the $70 I paid on the 28th of the month only for the last 2 days of April, and I would need to pay an additional $90 on May 1st, but also I would be required to keep the pass and pay the full month of June as well. My issue is not these policies, but that these policies are not available [redacted]anywhere[redacted] on the website.Desired Settlement: I do not want any sort of refund or anything, I merely want the website to be updated to contain the rules and regulations that they enforce. Instead, right now they set it up so you already give them your credit card information and then they force you to give them money before explaining what you are getting. The website needs to contain these rules and regulations so consumers are not tricked into paying hundreds of dollars.

Business

Response:

This correspondence is in reference to the above captioned ID number. The assertion by Mr. [redacted] isthat he had to provide the Borough of State College with his credit card information prior to knowingthat he was entering into a two (2) month minimum commitment for a parking permit at the BeaverAvenue garage. This property is owned and operated by the Borough of State College.The Borough issues most parking permits through its online website. The online website steps thecustomer through the purchase process by offering a menu of permits/locations and their monthlyprice. In addition, the customer must accept four radial buttons before they can continue to the nextpage. One of those buttons stipulates that the customer accepts the “Rental Contract”. The wording,“Rental Contract” is clearly a link to another page. Clicking on this wording brings up the rental contract.On the first page, bullet number 3 is the requirement of a two month minimum commitment.The customer must come to the Borough to obtain their permit and to sign a copy of the rental contract.The customer is provided with a copy of the signed contract at that point. The permit for this facility is aphysical card that activates the gate equipment to allow the customer to enter and exit the facility.Had Mr. [redacted] read the rental contract, or asked about it when he came to the office to pick up thepermit, the conditions would haw been made clear. If the customer balks at any point during thisprocess about the two (2) month commitment the transaction is reversed and a full refund provided.I have attached screen shots of the permit purchase process up to the point of requiring the customer toenter payment information. If the Revdex.com has additional questions, I would be happy tospeak with their representative.Sincerely,[redacted]Interim Parking ManagerState College Boroughcc: Mark Richard [redacted]EnclosuresMAYOR: ELIZABETH A. GOREHAM COUNCIL PRESIDENT: JAMES L. ROSENBERGER