BorrowersFirst, Inc.

BorrowersFirst, Inc. spoke with Mr. [redacted] and we believe a resolution was reached. We assured Mr. [redacted] that the account was removed from his credit profile. A letter confirming this and the original completion date of his fraud investigation (4/4/2016) was sent to Mr. [redacted] as well. We thank Mr....

[redacted] for working with us towards this resolution and hope we have the opportunity to earn his business in the future.

BorrowersFirst immediately researched the issues contained in Ms. [redacted]' complaint once received. We have zeroed out the balance of this loan account. Any accrued interest has been waived and the account was not reported to Transunion since she canceled the account within 2 days. We greatly...

apologize for the delay and inconvenience this caused to Ms. [redacted]. We greatly appreciate her interest in BorrowersFirst and hope to have the opportunity to earn her business again in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not interested in pursuing this situation any longer, as I have found the loan I was seeking from another lender.Too bad they weren't interested in my loan business.Regards,
[redacted]

We understand the frustration that this process has caused; however, we have confirmed with TransUnion that your loan and payment history are on their data base.  Additionally, we've reviewed the report that our system generates when sending a file to TransUnion and can confirm that your account is on that report showing your balance, payment history, and original credit amount.  We've included contact information for TransUnion so that you can contact them directly with any questions about this specific loan on your report with them.  Their main customer service number is [redacted] and they will be able to confirm the existence of our loan on your report.  We hope this resolves your concern and appreciate your patience as we worked through getting up and running with TransUnion.

Complaint: [redacted]
I am rejecting this response because:According to the letter, the reason(s) for denying me were the reason(s) that were stated in the letter received.Though, my credit history is comprised of 2 credit cards, both over 1 year old: 100% payment history (Excellent), 11 years Oldest Credit Line (Good), 24% Credit used (Good), and I have plenty of credit available - which should indicate to you that I manage my credit responsibly.I do not understand why you denied me ?
Regards,
[redacted]

BorrowersFirst reached out to Mr. [redacted] to apologize for the manner in which his interactions with us were handled.  After apologizing and taking responsibility, Mr. [redacted] gave us the opportunity to work with him to get his loan processed. We thank Mr. [redacted] for his business and are happy we...

could resolve this in a satisfactory manner.

Upon receiving Mr. [redacted] complaint, BorrowersFirst's IT and Operations Departments immediately researched his concerns. We apologize that Mr. [redacted] experienced issues in trying to reach us during his time of financial hardship. We found no trace of phone service interruption within the time...

period he identifies in his complaint. BorrowersFirst was fully operational on the date he indicated as the "Problem Occurred" date and has been fully operational since. In addition, our phones were operational in the time leading up to this date. If Mr. [redacted] had called, we would have answered, or, if outside of business hours, he would have received a message indicating our hours of operation. We are also available via the email addresses provided on our website. The owner and servicer of Mr. [redacted] loan is now [redacted] Asset Management Ltd. Mr. [redacted] can reach out to [redacted] to discuss his loan at [redacted] We sincerely thank Mr. [redacted] for his business.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Borrowers First has resolved this matter to my satisfaction and I would like to retract any negativity toward the company through Revdex.com.
Regards,
[redacted]

BorrowersFirst immediately researched the concerns highlighted in Ms. [redacted] complaint once received and found that Ms. [redacted] new checking information was not recorded in the system when she called to change her account information with us on June 2nd. On July 3, 2017, a BorrowersFirst...

supervisor called Ms. [redacted] to apologize for the oversight and to re-confirm Ms. [redacted] new checking account information. He also advised her that there should be no fees charged to her account but if there is, she can notify us of them via email at [redacted] and we will credit her account accordingly. We thank Ms. [redacted] for working with us to correct this issue with her account and we look forward to working with her again in the future.

BorrowersFirst reached out to Ms. [redacted] on October 18, 2016 to apologize for the manner in which her interactions with us were handled.  After apologizing and taking responsibility, Ms. [redacted] gave BorrowersFirst a chance to complete the process and send out documents for her to...

review.  We thank Ms. [redacted] for her business and are happy we could resolve this in a satisfactory manner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10799423, and find that this resolution is satisfactory to me.
Regards,
[redacted] PS: The only condition I have is that BorrowersFirst report every single month that I've been making payments, beginning from April 2015. That is all I ask for.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]