We understand the frustration that this process has caused; however, we have confirmed with TransUnion that your loan and payment history are on their data base Additionally, we've reviewed the report that our system generates when sending a file to TransUnion and can confirm that your account is on that report showing your balance, payment history, and original credit amount We've included contact information for TransUnion so that you can contact them directly with any questions about this specific loan on your report with them Their main customer service number is [redacted] and they will be able to confirm the existence of our loan on your report We hope this resolves your concern and appreciate your patience as we worked through getting up and running with TransUnion
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: [redacted] Email: [redacted] Portal: wwwprivateloanservicing.com Thank you for your business Again, we apologize for the miscommunication on your account
After researching the account and our internal notes, we will be crediting Mr [redacted] for the full amount of the overdraft fees and late fee incurred as a result of this issue We apologize for the inconvenience and are making changes to our system and processes so that this kind of issue does not occur again in the future for another customer
BorrowersFirst immediately researched the issues contained in Ms [redacted] ' complaint once receivedWe have zeroed out the balance of this loan accountAny accrued interest has been waived and the account was not reported to Transunion since she canceled the account within daysWe greatly apologize for the delay and inconvenience this caused to Ms [redacted] We greatly appreciate her interest in BorrowersFirst and hope to have the opportunity to earn her business again in the future
We have researched the claims of Mr [redacted] and found that payments under his loan agreement are due on the 28th of each monthAlthough it is true that BorrowersFirst (“BFI”) will not assess a late fee on payments paid within days of the payment due date, according to the loan agreement with us, interest on the unpaid principal balance will continue to accrueBorrowers with past due amounts are routinely contacted to follow up on the status of past due payments as a courtesy to our customersBFI’s policy requires that all attempts to obtain payment on loans are fair, reasonable and do not involve harassment, abuse, intimidation or or misleading representationsBFI maintains that all conversations with Mr [redacted] were in compliance with its policies In an attempt to accommodate Mr*, BFI will make every effort to refrain from contacting him unless future loan payments become more than days past dueWe hope that this compromise is found to be acceptable and resolves this matter satisfactorily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am not interested in pursuing this situation any longer, as I have found the loan I was seeking from another lender.Too bad they weren't interested in my loan business.Regards, [redacted]
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: ( [redacted] Email: [redacted] Portal: wwwprivateloanservicing.com Thank you for your business Again, we apologize for the miscommunication on your account
BorrowersFirst reached out to Mr [redacted] to apologize for the manner in which his interactions with us were handled After apologizing and taking responsibility, Mr [redacted] gave us the opportunity to work with him to get his loan processedWe thank Mr [redacted] for his business and are happy we could resolve this in a satisfactory manner
All loans were transferred over to other legitimate businesses to service your loanService transfer notices were sent out to the addresses we had on fileYour loan is now with First AssociatesYou can contact First Associates concerning your loan at [redacted]
BorrowersFirst, Incspoke with Mr [redacted] and we believe a resolution was reachedWe assured Mr [redacted] that the account was removed from his credit profileA letter confirming this and the original completion date of his fraud investigation (4/4/2016) was sent to Mr [redacted] as wellWe thank Mr [redacted] for working with us towards this resolution and hope we have the opportunity to earn his business in the future
While we understand the frustration that a call like this can cause, this was strictly a “courtesy call” to inform her that her previous payment was a few dollars short Based on our records and her payment history, we believe this was simply an oversight and that she transposed two digits on the check she sent for payment A call was made to pass this information along; however, under the Fair Debt Collections Practices Act (FDCPA), we are required to give the proper disclosures to any customer when we are contacting them to collect a debt, no matter how small that shortage or debt might be This requirement can make a call of this type seem much more serious that it really is, so we can understand why anyone would feel upset getting this call when their payment was only a few dollars shortWe want to assure the consumer that the late fee was waived and there is no negative notation on her accountThere was no harm to the consumer but simply a call made to her to let her know about the shortageIf you need any additional information, please contact me [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10799423, and find that this resolution is satisfactory to me Regards, [redacted] PS: The only condition I have is that BorrowersFirst report every single month that I've been making payments, beginning from April That is all I ask for
We have reviewed Mr***' complaint and we understand his concernsBorrowersFirst is currently in the process of implementing its credit bureau reporting process in production and Mr***' payment history should be reported to Transunion this monthBorrowersFirst acknowledges that furnishing loan and payment information to the Credit Reporting Agencies is important to all consumers as they build their credit file; however, it is also important that we provide the most accurate information possible to avoid any issuesAs such, we took time to ensure that the quality of the data reported to Transunion was highIt is also important to note that the Fair Credit Reporting Act does not require creditors to report data to the Credit Reporting AgenciesFinally, we sincerely apologize for Mr***' service experienceThere were unexpected delays in reporting to Transunion and our agents were working with the informatoin they had at the timeWe thank Mr [redacted] for his business and hope we have the opportunity to earn his business again in the future
We apologize for any difficulties you may have experienced in attempting to contact usThere have been changes to our contact information, please see the updated contact information for Borrowers First: Phone: [redacted] Email: [redacted] Portal: www privateloanservicing.com Regarding your overpayment, we did process an automatic payment of $on 10/4/Of that payment, $was used to pay off your account and we agreed to refund the remaining $to youThis refund was approved and sent on 11/2/and takes 5-business days to arriveWe would like to thank you in advance for your understanding and ask that you feel free to contact us if you have any questions If you would like to update your contact information, make a payment or ask a question, our offices can be reached at [redacted] ; Monday-Friday from 6:AM-7:PM (PST) and Saturdays from 7:AM-12:PM (PST)Thank you for your patience and we apologize for the inconvenience
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: [redacted] Email: [redacted] Portal: [redacted] Thank you for your business Again, we apologize for the miscommunication on your account
BorrowersFirst reached out to Ms [redacted] via phone to apologize for the manner in which her interactions with us were handled and to assure her that we are a regulated and legitimate business operation After apologizing and taking responsibility, Ms [redacted] gave BorrowersFirst a chance to complete the process and send out documents for her to reviewHer loan has now been fundedWe thank Ms [redacted] for her business and are happy we could resolve this in a satisfactory manner
BorrowersFirst reached out to Ms [redacted] on October 18, to apologize for the manner in which her interactions with us were handled After apologizing and taking responsibility, Ms [redacted] gave BorrowersFirst a chance to complete the process and send out documents for her to review We thank Ms [redacted] for her business and are happy we could resolve this in a satisfactory manner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Borrowers First has resolved this matter to my satisfaction and I would like to retract any negativity toward the company through Revdex.com Regards, [redacted]
BorrowersFirst immediately researched the concerns highlighted in Ms [redacted] complaint once received and found that Ms [redacted] new checking information was not recorded in the system when she called to change her account information with us on June 2ndOn July 3, 2017, a BorrowersFirst supervisor called Ms [redacted] to apologize for the oversight and to re-confirm Ms [redacted] new checking account informationHe also advised her that there should be no fees charged to her account but if there is, she can notify us of them via email at [redacted] and we will credit her account accordinglyWe thank Ms [redacted] for working with us to correct this issue with her account and we look forward to working with her again in the future
BorrowersFirst, Inchas reviewed Mr***' further concerns and we understand his frustration; however, BorrowersFirst has an obligation to confirm that all information is accurate before sending it to Trans UnionBorrowersFirst is officially reporting to Trans UnionWe have confirmed with Trans Union that Mr***' information (this information spans from the start of his loan until now) has been posted to the Trans Union databaseBorrowersFirst is only reporting to Trans Union at this timeWe thank Mr [redacted] for his business and hope we have the opportunity to work with him in the future
We understand the frustration that this process has caused; however, we have confirmed with TransUnion that your loan and payment history are on their data base Additionally, we've reviewed the report that our system generates when sending a file to TransUnion and can confirm that your account is on that report showing your balance, payment history, and original credit amount We've included contact information for TransUnion so that you can contact them directly with any questions about this specific loan on your report with them Their main customer service number is [redacted] and they will be able to confirm the existence of our loan on your report We hope this resolves your concern and appreciate your patience as we worked through getting up and running with TransUnion
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: [redacted] Email: [redacted] Portal: wwwprivateloanservicing.com Thank you for your business Again, we apologize for the miscommunication on your account
After researching the account and our internal notes, we will be crediting Mr [redacted] for the full amount of the overdraft fees and late fee incurred as a result of this issue We apologize for the inconvenience and are making changes to our system and processes so that this kind of issue does not occur again in the future for another customer
BorrowersFirst immediately researched the issues contained in Ms [redacted] ' complaint once receivedWe have zeroed out the balance of this loan accountAny accrued interest has been waived and the account was not reported to Transunion since she canceled the account within daysWe greatly apologize for the delay and inconvenience this caused to Ms [redacted] We greatly appreciate her interest in BorrowersFirst and hope to have the opportunity to earn her business again in the future
We have researched the claims of Mr [redacted] and found that payments under his loan agreement are due on the 28th of each monthAlthough it is true that BorrowersFirst (“BFI”) will not assess a late fee on payments paid within days of the payment due date, according to the loan agreement with us, interest on the unpaid principal balance will continue to accrueBorrowers with past due amounts are routinely contacted to follow up on the status of past due payments as a courtesy to our customersBFI’s policy requires that all attempts to obtain payment on loans are fair, reasonable and do not involve harassment, abuse, intimidation or or misleading representationsBFI maintains that all conversations with Mr [redacted] were in compliance with its policies In an attempt to accommodate Mr*, BFI will make every effort to refrain from contacting him unless future loan payments become more than days past dueWe hope that this compromise is found to be acceptable and resolves this matter satisfactorily
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am not interested in pursuing this situation any longer, as I have found the loan I was seeking from another lender.Too bad they weren't interested in my loan business.Regards, [redacted]
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: ( [redacted] Email: [redacted] Portal: wwwprivateloanservicing.com Thank you for your business Again, we apologize for the miscommunication on your account
BorrowersFirst reached out to Mr [redacted] to apologize for the manner in which his interactions with us were handled After apologizing and taking responsibility, Mr [redacted] gave us the opportunity to work with him to get his loan processedWe thank Mr [redacted] for his business and are happy we could resolve this in a satisfactory manner
All loans were transferred over to other legitimate businesses to service your loanService transfer notices were sent out to the addresses we had on fileYour loan is now with First AssociatesYou can contact First Associates concerning your loan at [redacted]
BorrowersFirst, Incspoke with Mr [redacted] and we believe a resolution was reachedWe assured Mr [redacted] that the account was removed from his credit profileA letter confirming this and the original completion date of his fraud investigation (4/4/2016) was sent to Mr [redacted] as wellWe thank Mr [redacted] for working with us towards this resolution and hope we have the opportunity to earn his business in the future
While we understand the frustration that a call like this can cause, this was strictly a “courtesy call” to inform her that her previous payment was a few dollars short Based on our records and her payment history, we believe this was simply an oversight and that she transposed two digits on the check she sent for payment A call was made to pass this information along; however, under the Fair Debt Collections Practices Act (FDCPA), we are required to give the proper disclosures to any customer when we are contacting them to collect a debt, no matter how small that shortage or debt might be This requirement can make a call of this type seem much more serious that it really is, so we can understand why anyone would feel upset getting this call when their payment was only a few dollars shortWe want to assure the consumer that the late fee was waived and there is no negative notation on her accountThere was no harm to the consumer but simply a call made to her to let her know about the shortageIf you need any additional information, please contact me [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10799423, and find that this resolution is satisfactory to me Regards, [redacted] PS: The only condition I have is that BorrowersFirst report every single month that I've been making payments, beginning from April That is all I ask for
We have reviewed Mr***' complaint and we understand his concernsBorrowersFirst is currently in the process of implementing its credit bureau reporting process in production and Mr***' payment history should be reported to Transunion this monthBorrowersFirst acknowledges that furnishing loan and payment information to the Credit Reporting Agencies is important to all consumers as they build their credit file; however, it is also important that we provide the most accurate information possible to avoid any issuesAs such, we took time to ensure that the quality of the data reported to Transunion was highIt is also important to note that the Fair Credit Reporting Act does not require creditors to report data to the Credit Reporting AgenciesFinally, we sincerely apologize for Mr***' service experienceThere were unexpected delays in reporting to Transunion and our agents were working with the informatoin they had at the timeWe thank Mr [redacted] for his business and hope we have the opportunity to earn his business again in the future
We apologize for any difficulties you may have experienced in attempting to contact usThere have been changes to our contact information, please see the updated contact information for Borrowers First: Phone: [redacted] Email: [redacted] Portal: www privateloanservicing.com Regarding your overpayment, we did process an automatic payment of $on 10/4/Of that payment, $was used to pay off your account and we agreed to refund the remaining $to youThis refund was approved and sent on 11/2/and takes 5-business days to arriveWe would like to thank you in advance for your understanding and ask that you feel free to contact us if you have any questions If you would like to update your contact information, make a payment or ask a question, our offices can be reached at [redacted] ; Monday-Friday from 6:AM-7:PM (PST) and Saturdays from 7:AM-12:PM (PST)Thank you for your patience and we apologize for the inconvenience
We apologize for the inconvenience and trouble you've had reaching us On October 1st we transferred servicing of your account to a new provider and they should have reached out to you regarding their contact informationUpon the receipt of your complaint, we've reached out to them and asked that they contact you regarding your loan with BorrowersFirst They will provide the phone number and online portal for paymentsHowever, if they have not reached out, please contact them via one of the following methods: Phone: [redacted] Email: [redacted] Portal: [redacted] Thank you for your business Again, we apologize for the miscommunication on your account
BorrowersFirst reached out to Ms [redacted] via phone to apologize for the manner in which her interactions with us were handled and to assure her that we are a regulated and legitimate business operation After apologizing and taking responsibility, Ms [redacted] gave BorrowersFirst a chance to complete the process and send out documents for her to reviewHer loan has now been fundedWe thank Ms [redacted] for her business and are happy we could resolve this in a satisfactory manner
BorrowersFirst reached out to Ms [redacted] on October 18, to apologize for the manner in which her interactions with us were handled After apologizing and taking responsibility, Ms [redacted] gave BorrowersFirst a chance to complete the process and send out documents for her to review We thank Ms [redacted] for her business and are happy we could resolve this in a satisfactory manner
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Borrowers First has resolved this matter to my satisfaction and I would like to retract any negativity toward the company through Revdex.com Regards, [redacted]
BorrowersFirst immediately researched the concerns highlighted in Ms [redacted] complaint once received and found that Ms [redacted] new checking information was not recorded in the system when she called to change her account information with us on June 2ndOn July 3, 2017, a BorrowersFirst supervisor called Ms [redacted] to apologize for the oversight and to re-confirm Ms [redacted] new checking account informationHe also advised her that there should be no fees charged to her account but if there is, she can notify us of them via email at [redacted] and we will credit her account accordinglyWe thank Ms [redacted] for working with us to correct this issue with her account and we look forward to working with her again in the future
BorrowersFirst, Inchas reviewed Mr***' further concerns and we understand his frustration; however, BorrowersFirst has an obligation to confirm that all information is accurate before sending it to Trans UnionBorrowersFirst is officially reporting to Trans UnionWe have confirmed with Trans Union that Mr***' information (this information spans from the start of his loan until now) has been posted to the Trans Union databaseBorrowersFirst is only reporting to Trans Union at this timeWe thank Mr [redacted] for his business and hope we have the opportunity to work with him in the future