Borton Volvo, Inc.

Initial Business Response /* (1000, 13, 2015/07/08) */
Customer and I discussed the situation and we agreed to have the customer bring the vehicle back in and look at it againThe customer had already taken care of a portion of the repairs at an aftermarket shopWe did fix the electrical issue
with the door at no charge to the customerThank you
Adam ***
Service Director

I am rejecting this response because: Matter of fact is that the Ckeyless module, which was pronounced dead by Borton on 7/14, was alive after authorized Kline Volvo worked on it on 7/and it has been working without any issue ever sinceThis OEM keyless module would have never called for replacement IF Borton have had at least done an essential job to TRURLY diagnose this C30's problem, or follow Volvo's technical decision logic to determine if there is an irreversible failure to justify the module replacementClearly, none of them has been done and Borton's response failed to provide any meaningful info on how the replacement decision was concluded technicallyInstead, Borton turned a blind eye and continue denying the simple fact and to not admit they made a mistakeThis is so sad and their response itself has validated that Borton is indeed a dishonest dealership. The authorized Kline Volvo solved my keyless entry problem WITHOUT calling for a module replacement is technical and factual proof that Borton's "diagnosis" was wrong. Borton is unable to dispute the fact that Kline has fixed the problem without needing a module replacement. By the way, that Kline has Cparts in stock as Borton claimed has nothing to do with the Ckeyless module on my car!Borton claimed that part of reasons Borton not refunding my money was my refusal to bring my Cback for their re-checkMy response is that Does this dealer has any credibility or confidence for me to come back? How could anyone trust such a dealer IF they could not even admit there was an obvious error occurred and does not even have willingness to address the problem in this shop?? Give me a break!On top of that, I want to express my strong negative feelings about Borto's following up call after my Revdex.com fillingI received this phone call on 7/The caller, a gentleman, did not greet at me with my name and did not disclose his name except "Service Manager" at Borton. The entire conversation from him started with "What's missing" and ended with "I will response". I deal with all kinds of customer service personnel as everyone does in our daily lifeBut such a conversation with a supposed to be a professional service Rep, not to mention this is a head of service if this is true, has never heard in my entirely life! He appeared very unprofessional, arrogant, ridiculous, rude, and augury. This kind of reaction to customer's complaint really validate again that no wonder why this dealer could have such sad and dishonest services.Finally, I want to make this clear to Borton Volvo: I will not let this dealer off the hook on this unless I) fully refund the service charge of $for the wrong diagnosis; and II) a formal apology letter on this whole thing from this dealer or this so-called service managerAs result of Borton's refusal at this time, I will have to escalate this matter immediately to the highest consumer protection agency in the State of Minnesota, which operates under Attorney General's Office of the State

The customer came to Borton Volvo Cars on July 14, 2017 asking us to look at why the remotes do not work on his 2011 Volvo C30. Through our diagnosis we found that the keyless module had failed and needed to be replaced. The customer declined the repair and paid for the pre-authorized $145...

diagnosis. The customer states that our sister dealership, Kline Volvo, looked at the vehicle after we did and by re-syncing the remote system got it to work. However, when I contacted Kline Volvo to confirm what they did the service manager explained that they ordered the keyless module for the customer. After I contacted Kline Volvo I spoke with the customer to find out more details since there is a variance in what he wrote to the Revdex.com and what the service manager at Kline Volvo said they did. The customer said that he does not know anything about the module being ordered at Kline Volvo and that the remotes work. I offered the customer to stop by and if the remotes are now working (before Kline replaces the module) that I would refund what he paid us for the diagnosis. The customer refused the offer. At this point we are declining to reimburse the customer based on Kline Volvo confirming what we diagnosed is required to repair the issue with the remote entry system.