The customer came to Borton Volvo Cars on July 14, asking us to look at why the remotes do not work on his Volvo CThrough our diagnosis we found that the keyless module had failed and needed to be replacedThe customer declined the repair and paid for the pre-authorized $ diagnosisThe customer states that our sister dealership, Kline Volvo, looked at the vehicle after we did and by re-syncing the remote system got it to workHowever, when I contacted Kline Volvo to confirm what they did the service manager explained that they ordered the keyless module for the customerAfter I contacted Kline Volvo I spoke with the customer to find out more details since there is a variance in what he wrote to the Revdex.com and what the service manager at Kline Volvo said they didThe customer said that he does not know anything about the module being ordered at Kline Volvo and that the remotes workI offered the customer to stop by and if the remotes are now working (before Kline replaces the module) that I would refund what he paid us for the diagnosisThe customer refused the offerAt this point we are declining to reimburse the customer based on Kline Volvo confirming what we diagnosed is required to repair the issue with the remote entry system
The customer came to Borton Volvo Cars on July 14, asking us to look at why the remotes do not work on his Volvo CThrough our diagnosis we found that the keyless module had failed and needed to be replacedThe customer declined the repair and paid for the pre-authorized $ diagnosisThe customer states that our sister dealership, Kline Volvo, looked at the vehicle after we did and by re-syncing the remote system got it to workHowever, when I contacted Kline Volvo to confirm what they did the service manager explained that they ordered the keyless module for the customerAfter I contacted Kline Volvo I spoke with the customer to find out more details since there is a variance in what he wrote to the Revdex.com and what the service manager at Kline Volvo said they didThe customer said that he does not know anything about the module being ordered at Kline Volvo and that the remotes workI offered the customer to stop by and if the remotes are now working (before Kline replaces the module) that I would refund what he paid us for the diagnosisThe customer refused the offerAt this point we are declining to reimburse the customer based on Kline Volvo confirming what we diagnosed is required to repair the issue with the remote entry system