Boscia

Monday, March 02, 2015Revdex.comViewridge Ave#200San Diego, CA 92123-[redacted] Dear [redacted] , Thank you for your letter regarding ID# [redacted] on behalf of [redacted] [redacted] indicates that he was dissatisfied with the product he received from boscia [redacted] ordered and received his product in January of 2014, over one year agoHe states that he contacted usthrough emailWe have no record of this emailIn the year since [redacted] purchased this product wehave also not received a return request.Although it is beyond our day return policy we would be happy to refund the $that **[redacted] paidPlease see below our return policy, found on our website athttp://www.boscia.com/newsite/faq.php#returnsComplete the Return Request List included with your order, and mail it, along with theinvoice and the items being returned, via insured USPS, UPS, or FedEx to the addressbelowAny items received free with purchase through a promotion must also be returnedalong with qualifying purchased itemsboscia ReturnsMyford RoadIrvine, CA [redacted] is requesting a return shipping label which we will be happy to send to him through email.Once all the items in the order are returned we will process [redacted] 's refund.boscia is committed to our customer's satisfaction.Please let me know if you have any further questionsSincerely, [redacted] ***Bookkeeper

Friday, March 20, Revdex.com Viewridge Ave #San Diego, CA 92123- [redacted] Dear [redacted] , Thank you for your follletter regarding ID# [redacted] on behalf of [redacted] In response to [redacted] 's request, and subsequent return, we have refunded the entire purchase price for his order from January of Although Bosica has a 30-day refund policy, we extended it on behalf of [redacted] because we are committed to customer satisfactionWe are refund the $that [redacted] Paid; this includes the price of the product plus shipping [redacted] emailed us on February 12,2015, over a year after his purchaseWe did not receive this email and we do apologize to [redacted] for not respondingWith the return of his purchase, [redacted] also returned an item he did not purchase from usWe have no record of this purchase and so cannot process the refundIf [redacted] would like a refund for this item we request he send us proof of purchaseAs stated, boscia is committed to our customer's satisfactionPlease let me know if you have any further questionsSincerely, [redacted] Bookkeeper

Friday, March 20, 2015
Revdex.com
4747 Viewridge Ave #200
San Diego, CA 92123-1688
[redacted]
Dear [redacted],
Thank you for your follow-up letter regarding ID# [redacted] on behalf of [redacted].
In response to [redacted]'s request, and subsequent return, we have refunded the entire purchase price for his order from January of 2014. Although Bosica has a 30-day refund policy, we extended it on behalf of [redacted] because we are committed to customer satisfaction. We are refund the $36.15 that [redacted] Paid; this includes the price of the product plus shipping.
[redacted] emailed us on February 12,2015, over a year after his purchase. We did not receive this email and we do apologize to [redacted] for not responding.
With the return of his purchase, [redacted] also returned an item he did not purchase from us. We have no record of this purchase and so cannot process the refund. If [redacted] would like a refund for this item we request he send us proof of purchase.
As stated, boscia is committed to our customer's satisfaction.
Please let me know if you have any further questions.
Sincerely,
[redacted]
Bookkeeper

Monday, March 02, 2015Revdex.com4747 Viewridge Ave. #200San Diego, CA 92123-1688[redacted]
Dear [redacted],
Thank you for your letter regarding ID# [redacted] on behalf of [redacted].[redacted] indicates that he was dissatisfied with the product...

he received from boscia. [redacted]ordered and received his product in January of 2014, over one year ago. He states that he contacted usthrough email. We have no record of this email. In the year since [redacted] purchased this product wehave also not received a return request.Although it is beyond our normal 30 day return policy we would be happy to refund the $36.15 that **.[redacted] paid. Please see below our return policy, found on our website athttp://www.boscia.com/newsite/faq.php#returns.
Complete the Return Request List included with your order, and mail it, along with theinvoice and the items being returned, via insured USPS, UPS, or FedEx to the addressbelow. Any items received free with purchase through a promotion must also be returnedalong with qualifying purchased items.
boscia Returns14450 Myford RoadIrvine, CA 92606
[redacted] is requesting a return shipping label which we will be happy to send to him through email.Once all the items in the order are returned we will process [redacted]'s refund.boscia is committed to our customer's satisfaction.Please let me know if you have any further questions.
Sincerely,[redacted]Bookkeeper

Review: I want to return the cream in order [redacted]. I e-mailed Boscia, but never even received a response.Desired Settlement: $36.15 refund and a return shipping label sent to me.

Business

Response:

Monday, March 02, 2015Revdex.com4747 Viewridge Ave. #200San Diego, CA 92123-1688[redacted]Dear [redacted],Thank you for your letter regarding ID# [redacted] on behalf of [redacted] indicates that he was dissatisfied with the product he received from boscia. [redacted]ordered and received his product in January of 2014, over one year ago. He states that he contacted usthrough email. We have no record of this email. In the year since [redacted] purchased this product wehave also not received a return request.Although it is beyond our normal 30 day return policy we would be happy to refund the $36.15 that **.[redacted] paid. Please see below our return policy, found on our website athttp://www.boscia.com/newsite/faq.php#returns.Complete the Return Request List included with your order, and mail it, along with theinvoice and the items being returned, via insured USPS, UPS, or FedEx to the addressbelow. Any items received free with purchase through a promotion must also be returnedalong with qualifying purchased items.boscia Returns14450 Myford RoadIrvine, CA 92606[redacted] is requesting a return shipping label which we will be happy to send to him through email.Once all the items in the order are returned we will process [redacted]'s refund.boscia is committed to our customer's satisfaction.Please let me know if you have any further questions.Sincerely,[redacted]Bookkeeper

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First, Boscia needs to send me a return shipping label to send the product back. Secondly, here are the e-mails I sent Boscia: