BOSS FURNITURE

I visited this dentist office on the 12th of June and my exam included a full set of X-raysWhen I came to another dentist office for a second opinion I called three separate times requesting my X-rays to be sent to the dentist office I was getting a second opinion fromThey confirmed they sent my records however the other office never received themI had to wait two hours before deciding I would have to pay out of pocket for new X-rays to get my missing filing corrected and procede with treatment Product_Or_Service: Oral exam

From: Boss alleghenyDate: Wed, Sep 6, at 3:PMSubject: Revdex.com ID [redacted] To: [redacted] @myRevdex.com.orgHi [redacted] .thank you for writing to us about this matter the customer is making up a story,if she feel nervous about buying from us she do not have to order any thing and our phone is working very good that you can call any time between am and pm and she do not have to call a full month she live next to the store she can come during business hours and see whats going on she make the order in July/17/and here husband call on Aug/25/asking for refund that we have the living room in special we ask him to bring his wife and the receive and we can give him the discount he insets with refund I told him that your wife have to do AL the changes the receive under here name she the only one can call us the best thing is to come in to the store and we will take care of this matter ,and up to now no one came in to the store .this is my decision 1- the company can give the customer the $discount as we have the living in special for weeks only,this way She can come to the store and finish paying the balance and we will order here living room and deliver it to the customer.2- the customer can come to the store with the ID and bring here receive with here credit card that she pay the down payment and we will give here a refundI thank you a gain and I am looking to close this matter ASAP.Store managerRafat A**Boss Furniture

I visited this dentist office on the 12th of June and my exam included a full set of X-raysWhen I came to another dentist office for a second opinion I called three separate times requesting my X-rays to be sent to the dentist office I was getting a second opinion fromThey confirmed they sent my records however the other office never received themI had to wait two hours before deciding I would have to pay out of pocket for new X-rays to get my missing filing corrected and procede with treatment
Product_Or_Service: Oral exam

From: Boss allegheny<bossfurniturepa@[redacted].com>Date: Wed, Sep 6, 2017 at 3:34 PMSubject: Revdex.com ID [redacted]To: [redacted]@myRevdex.com.orgHi [redacted].thank you for writing to us about this matter the customer is making up a story,if she feel nervous about buying from us she do not  have to order...

any thing and our phone is working very good that you can call any time between 10 am and 8 pm and she do not have to call  a full month she live next to the store she can come during business hours and see whats going on   she make the order in July/17/2017 and here husband call on Aug/25/2017 asking for refund that we have the living room in special we ask him to bring his wife and the receive and we can give him the discount he insets with refund I told him that your wife have to do AL the changes the receive under here name she the only one can call us the best thing is to come in to the store and we will take care of this matter ,and up to now no one came in  to the store .this is my decision 1- the company can give the customer the $200 discount as we have the living in special for 2 weeks only,this way She can come to the store and finish paying the balance and we will order here living room and deliver it to the customer.2- the customer can come to the store with the ID and bring here receive with here credit card that she pay the down payment and we will give here a refund. I thank you  a gain and I am looking to close this matter ASAP.Store managerRafat A**Boss Furniture

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]They know very well what was said they know that they refused my refund saying it was in their policies that aren't on my paper work and they know full well that they price gouge their merchandise. The store knows they did not answer the phone at ten am as they indicated in the response. I already explained my work hour's to them and how difficult it is for me to deal with coming in when they wanted on top of my one year old child and my multiple sclerosis being disabled carrying a small child isn't easy for me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]