BOSS LOGO Print & Graphics Reviews (%countItem)
BOSS LOGO Print & Graphics Rating
Address: 1550 Caterpillar, Mississauga, Ontario, Canada, L4X 1E7
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Hello,
I am emailing AGAIN with regards to my order which was placed a month ago for 500 business cards. These were shipped to the wrong person, I received theirs and they received mine, I reached out to to Boss Logo numerous times and was told over and over not to worry my cards were being reprinted and being sent asap. I called again on Monday 22nd and was told by *** in Production that they were completed and being sent over night and that I would have them by Tuesday end of day. Its not Friday, my phone calls are not being returned. I am now out money with no cards to show for it.
I have run a business for almost 6 years now, a design and print shop. I chose Boss Logo for these run of cards due to my shop not being able to offer the stock type they carry. *** The repercussions of this mess is more than just 500 cards, it has now affected how I do business.. this is NOT good enough
I want my money back.
Orders were placed online with Boss Logo (aka Printer Boss) in which they accepted payment but never delivered the products. Six different jobs were supposed to be printed, totalling approx. $1,500.00 near the end of September.
Shortly after placing the first order online, and trying to place the others, a message appeared on their website saying that Boss Logo was now Printer Boss. The address and phone number remained the same, but the URL has changed (although the site still looks identical to Boss Logo). I proceeded to upload the jobs and pay via credit card online.
The jobs continued to not be printed, and after dealing with them over the phone multiple time in the following weeks, the jobs continued to not be printed. Their story changed many times. First, they claimed to have suffered a fatal server crash, losing all the work. They had me re-upload the jobs, then claimed they had no proof of payment. I had to gather all the info on my end showing them that the jobs had been paid for and our credit cards were charged.
Now, they are still claiming to not have proof and also said that Boss logo had taken our money and not Printer Boss. Therefore, they cannot be held responsible or provide a refund. In the end, I am incredibly frustrated and confused, and still don't have the jobs printed. Apparently, one of the job has been completed and just not shipped to us. This was the order under the "Boss Logo" company name, and the other 5 jobs were under the "Printer Boss" monicker.
We would like a refund for our money, and as well, for people to know about the shady dealings of this company.
They used to be just okay many years back but they have really gone downhill since then. You cannot reach them on their chat line. They don't return calls (I tried several times and was just disconnected). I FINALLY received an email response after many days from the customer rep who said to contact shipping directly. I asked him why he didn't just forward my email to the shipping department. He claimed he did but I have still not heard back from their shipping department. I sent a final email saying "Still no response from your shipping department. I guess you don't want my business." Have not received a response to that email either.
I am totally done with them!
I orderded online for printing of Notepads my order number was XXXXXX on August 10, 2018. Received email on August 12, 18 that they did not receive the payment through my prepaid credit card online. then I sent via *** $202.38. when I received my bank credit card statement which shows that bossloge charged double payment one by *** transfer and other directly crediting my card as well. calling by phone and sending several emails I did not get any response or refund of my payment. Only once they answer that their website has an error. but still not refund or answer.
I need my refund of $202.38 charged from my credit card as well asked me that they did not receive the payment on line therefore send th payment which I sent via *** service.
They did not return 3 phone call messages, nor two requests for quotes, even though the quotes were for a re-order of a different quantity of a job previously done. Major customer of mine still waiting.
This is WORST printing service I EVER dealt with.
Customer service is terrible!!!
They deliberately deceive their customers both in terms and in quality. You are not being talked to like a professional, but as if you are grade 2 student .
I placed an order for my customer on 6th april. the job was supposed to be ready in 6 business days. I tracked the order after on the 16th and it said printing completed. Upon me calling the company they advised that they do not have the magnets and they have to order them again and whole bunch of excuses. I had a deadline from my customer so I ended up returning the money to my customer but Boss logo says that they cannot cancel the job and they dont even know when the job will be completed. They have already charged my credit card in the amount of $512.88 and I am looking to get the full refund back.
i need the full refund back as my customer has cancelled the job and i have refunded the money back to my customer.
As of now, the job is completed and scanned as ready for pickup. As we informed the customer, we had a problem with our supplier obtaining the actual magnet material, after we recieved damaged materials. By the time he requested to cancel, we had already printed the material and so were unable to cancel the job, as outlined in our Terms. We will absolutely provide a credit for the lateness.
(The consumer indicated he/she DID NOT accept the response from the business.)
Until Friday 20th of April they were not sure when will the damaged product they received will be replaced. I had to refund my customer back because they were not able to deliver the job on time. this product is useless for me now.
(The consumer indicated he/she DID NOT accept the response from the business.)
Your terms and conditions does not matter when you have no answer as to when the job will be ready. Upon calling 3 times they did not had the date when will the job be ready. I need a full refund. YOU WERE NOT ABLE TO MEET THE DEAD LINE YOU PROVIDED WHEN THE FILE WAS BEING UPLOADED.
Hi
Unfortuantely as per the Terms & Conditions to which our customers agree, once a job has passed a certain point, we cannot cancel them. We will absolutely offer a partial credit for the lateness, however, as the materials are printed & completed, we cannot cancel.
I wish I could give less than 1 star.
If you like the *** customer service ever assembled in one company and rolling the dice on quality, then by all means give these people your money.
I placed this order with them on February 8th, 18 Thursday. It was a rush order and there website was showing that it will be done by Feb 9th, 18 Friday by 5pm, as I wanted this for event on Friday I placed this order with them but on friday I got to know that there UV machine got broken and wont be able to done this job on friday, but the guy *** said on phone that it will be done by Monday 12th Feb for sure. on monday morning 9 o clock I sent him email about order then he said it should be done by today, and then 3 o clock I called them then they said they are still waiting for a part and wont be one today.. its 15th of Feb 18 Thursday 10:08am and still not done, I dont want that product now as I got it done from someone else and asking for full refund but they are only giving me $32.00 credit and I paid them $321.32. on top of that they are *** that it was fixed on monday, I have all there emails record and there calls are being recorded ***. I dont want $32.00 credit I want my full refund on my credit card but they are being rude and not giving me refund
I want my full refund on creditcard, its no use for me as i got it done from someone else. i need my full refund not partial store credit as i am not using their services again in future.
We advised the cx when they contacted us of a machine breakdown, and that a part was expected and would arrive. Unfortunately the part did not arrive as expected and the machine took longer to fix than anticipated. We gave the customer a credit for the job being late, however, since it was produced & completed, as per the Terms & Conditions to which he agreed, a refund is not possible.
In addition, the customer actually picked the job up so the materials are now in their possession.
(The consumer indicated he/she DID NOT accept the response from the business.)
so they said they offered me credit, but they didnt mentioned how much and the reason for that is its very low I paid $321 and they offered me $30 Store credit and the turnaround time was next business day expected to ready on 9 feb and it got ready on 16 of feb 1 week late.. do you think $30 store credit worth it.. they are just being smart, I have all the email corresponding with them in which they confirmed on 12 feb that I should be ready my End of the Day, *** and yes I picked it up on 2 march as I didnt hear from them I then I though if I paid why should even I leave it in their warehouse if they want they can drive and pick it up from my garage its sitting their.. they just making excuses to not to refund although thy know its their fault.. I need my refund on creditcard not store credit as I am not going to use them anymore.. or refund on credit atleast 50% not less then that...
As a courtesy we will increase the credit to 25%, or $80. But that is far above the normal amount we would issue.
(The consumer indicated he/she ACCEPTED the response from the business.)
*** I will take whatever they are offering $80.00
I've used them for about 3-4 years! Now I'm DONE! Always late with the order. When you order something not in rush you are 50/50 chance to get it 2 days after due date. In case you need something in rush - maybe 5% chance to get it on time. Customer service is awful!!! Twice I lost my money with them because the my clients didn't need it after the due date. You know what Boss Logo says? We will credit you back for rush. REALLY?
Every job you pick up must be checked for quality! Quality Control is just doesn't exist in this Company! No Responsibility at all. When you order something from them, you're always curious what you will get. If you don't want to go back to them, it is better to check your order right at pick up. Spot UV, which I like, is sometimes good, but sometimes just unreal inaccurate. Check their policy - they say that 1/8 of an inch miss is ok! To be fair I can say price is low and comfortable website order system. But ***, this not the most of our business!
I ordered 1000 notebooks in May 2017 and paid extra to have the corners rounded. *** pay for everything upfront. The first batch 600 of them arrived without rounded corners so I complained. They then noted a refund amount which said coupon applied on my online invoice for $130. When the remainder of the order 400 notebooks arrived they were also missing rounded corners which I also complained about. After waiting months for my refund to arrive back on my credit card that I made the purchase with and numerous follow ups I was recently told that I will have to take a credit rather than a refund. Since many things went wrong with this order not just the corner rounding I explained that I didn't *** want to buy anything further from them and that I need to have my money refunded for a part of the job that wasn't completed. They said they would talk to management. I sent further follow ups and have not had a response and now I see the $130 credit that was showing on my invoice has now been removed entirely. Since they didn't round the corners of 1000 books I calculate the amount they owe me to be $216.67 if the credit for 600 books was $130. Please help.
$216.67 to be returned to my credit card
We did admit the error that was made, and we have credited the customer the $130 that was agreed upon. It did not disappear, it is now on our internal system for use at any time, it was switched because it was being displayed with taxes, which made it appear completely wrong. It has absolutely NOT been removed however.
(The consumer indicated he/she DID NOT accept the response from the business.)
A credit won't work for me ***. I didn't order paper that I changed my mind on, I paid for a service that was not carried out. *** Please issue a refund of $216.67 to my credit card immediately.
The amount that was credited for the rounded corners not completed was $130. This was for the total invoice, not just the 600 books. The credit remains on the system for use at any time as we do not process refunds, as outline in the Terms & Conditions.
We reached out to Boss Logo on a Spot UV coated Pocket Folder job we were doing. They sold us the folders and shipped directly to the my customer. The customer said not a chance they would keep them or take a credit as the UV coating was peeling off the folds. I reached out to Boss Logo with the issue A $1200 dollar order to us and a $1800 to our customer and they offered a credit or re-do on the job. Our customer said no way they wanted a credit and said them wanted them re-done. Boss Logo sent labels to get the folders back. I never heard another word. I asked *** our service rep about the folders and when my customer could expect them.. his response weeks later and ONLY after we reached out to them was we are not re-doing them. Not our fault or problem. ***. He said WE should have known that you could not put UV on the folds. *** we relied on the experts to tell us that... which they did not and I have the emails to back that up. I asked him why and he had no answer. *** threw the folders in the trash and now we our out the money AND have an upset customer. I am going to re-do them at my cost ***. *** All we want is our money back. *** they promised to re-do the job.. they didn't so we have to get it done again at the same cost or more. Thank you.
We want our money back. We want a refund for the job that was ***.
The above is not accurate. The inital complaint stated that the lamination was peeling - not the UV finish. That is what the inital response was based on. When the folders were back and evaluated and it was found the UV was peeling not the lamination, that brought a different response. The issue was with the design of the folders, not the print or finish quality. We went back & forth many times regarding this. When the customer *** decided he did not like the reply and did not want to take ownership of his mistakes, *** As a gesture of faith, I spoke to her several times and we offered to re-run the folders at cost, provided they revise the design, as the faulty design is what caused the problem.
It is the brokers/designer's *** repsonsibility to ensure their files are correct & valid for print, as stated on our site. They were sent a proof showing everything that would be printed and where and approved this. We do not work on or modify customers files at all.
Their attempts to score the folders weeks or months later and obtain a different result have no bearing on this whatsoever. Folders sit for at least a day after the UV is applied before scoring takes place. UV is cured as it is applied and only requires a very short amount of time to complete curing before it can be worked on.
In actuality, the folders were not thrown out and are still at our facility and can be returned to the customers at any time.
(The consumer indicated he/she DID NOT accept the response from the business.)
WE hired Boss Logo to do a job. *** We stated to them it was something new to us and we needed help.. they helped us all along the way BUT NOT ONCE said we could not UV the folds. *** They messed up and will not take responsibility for it. We have since ordered them from another company *** with NO CHANGES in design. *** there is ZERO issue with having the UV on the folds. *** We want our money back... we deserve to get said money back. We got a product that was faulty. We have proven that it was to them and yet here we are. I have kept all correspondence and phone calls should they need any more verification on their mistake. *** back to the beginning and Boss Logo references it in their response.. ownership. Ownership of the mistake. *** THEY printed the UV folders as I am unable to... hence why I hired them to do it.
Boss Logo doesn't care about its customers. Full stop. From the lack of synchronicity between their departments, to their spotty quality record, to their *** customer service, it's one excuse after another, over and over again. ***. The customer service manager obfuscates, passes the buck, *** in transparent attempts to not accept responsibility for errors when they occur. I cannot impress enough upon the reader hereof: ***. The dog and pony show they're peddling is a disservice to the Canadian trade printing industry, which is already narrow enough as it is, without one member acting in willful bad faith. They don't value their customers' time, and therefore, they don't value their customers. It's that simple.
Very poor customer service, don't complete jobs on time. Instead of apologizing for the delay there c
e suggests you that they will fight for the charge back as they have a disclaimer.
This company has the worst customer service I have seen, and I work with a lot of companies for my photography business. You can see in my proof I have two different tickets. Admission and Support. I got 500 support tickets labelled 1-500, even though they are separate orders of 250 each. This company doesn't allow ratings on their *** page for a reason. They would have nothing but 1-star ratings, and that is because 0 stars isn't an option.
This company doesn't care about it's customers.
One customer representative hanged up on me because I know I was wrong, they made a mistake on my order and after several days of calling and talking to them they still blame me... when I asked them to send me a screen shot of the order, I know I was correct... yes I was right but they don't care about that. They will not correct their mistake. Yes.. even though its their mistake... they give you all the excuses but never saying yes we made a mistake... they just say we will not reprint, you can order another one but we will not correct our mistake.... ***.... Because you can be right and prove to them that you are they will not correct their mistake.... Worst customer service and even the supervisors will not talk to you.... Because they know they made a mistake.....
On May 17, I submitted 5 files to Boss logo. These needed to be in my hands by June 7, 2017. I spoke to *** via phone and he assured me this was possible.
While uploading my files via the online system, I realized my press kit was wrong. I emailed them, phoned them and left messages to not go ahead with it. I have confirmation emails from *** that the file was on hold and I could email him my correct file May 18, 2017. Which I did on May 19, 2017. *** confirmed via email my CORRECT files were uploaded on May 23.
I received all printed work on June 1, 2017.
On June 4, 2017 I discovered that they had printed the original WRONG file. Even though *** confirmed he uploaded the correct one.
Our office spoke to *** on June 5, 2017 and *** ensured he would rectify the situation. As these needed to be collated and stuffed into press bags for June 7 Our press event began at 9:30 June 8, we needed all correct materials on our hands on the 6th, the 7th mid-day the very latest.
On the 7th we were having a hard time speaking to someone at the BossLogo office and when we finally did, around 1:30 pm, *** advised us that we would not have the correct file printed in our hands that day.
As this was a $*** press event, *** it was no solution at all.
I suggested a same day courier. He advised they did not use one. *** I said I would have a same day courier pick the file up. As *** was not able to give me a finish time, ***
*** My staff had to *** drive to Markham on the 7th to pick up the file - which they did around 5:30pm. They then spent about 4 hours each collating the work - ***
***
*** I have the emails in which *** confirms the correct file was uploaded, *** I should be refunded the amount of this work, which is $225.83, paid via *** at the time of processing my order.
I would like to be refunded the full amount for press kit work***. *** the company was not willing to same day courier *** drive from Waterloo to Markham to ensure we had the file in our hands as our press event was happening the next day.
The customer placed an order with us for several components on the 17th of May. Due to it being placed in the evening, it was processed on the 18th. The order in question was then requested to be placed on hold due to an issue with the files, updated files were then recieved on the 23rd. The order was printed & completed on the 26th, and shipped when the whole invoice was completed on the 31st. On the 5th we were notified that an error had been made by our Prepress department and the wrong files had been printed. The order was immediately put into reprints on the evening of the 5th, and was printed as soon as the press was available to do so. This was done on the 7th, and because at that point unfortunately our shipping is all done through FedEx, so it would be delivered on the 8th. The customer made the decision to come pick the materials up themselves.
After they were picked up, the customer demanded a refund for the materials - when I informed them that we could not refund a job that was produced and delivered. I admitted that a mistake had been made, but despite their claims to the contrary, we had immediately taken steps to rectify the error. I even offered a significant credit (50%) as a gesture of goodwill, which was rejected by the customer, who continued to demand a refund. I referred them to the Terms to which they agreed that stated that this would be contrary to those terms.
Depsite their continued claims, they recieved their entire order. We regret that an error was made, but we did everything in our power to rectify that error as quickly as was possible to do so.
(The consumer indicated he/she DID NOT accept the response from the business.)
***
My press event began on the 8th at 9:30 am - and the files we needed, needed to be collated, inserted in presentation kits and press bags. *** - and was for press - so the PRESS needed to leave with PRESS KITS - the file that Boss Logo could not get me on time.
***
My total invoice from Boss Logo was $1189.69 - and this particular job about $225.83 My resolution would be to have the amount for this job refunded to offset the expenses I incurred *** A credit for 50% of $225.83 is of no value to me as I will never use BossLogo again.
Boss Logo has acted within our published Terms & Condition throughout this whole process. After the mistake was discovered & verified, we actually rushed the materials to have them completed in time for the customer's event. The materials were completed in the early evening, long past the point where a same day service through *** would be viable. What they are requesting is for their order to be free, despite the fact that it was delivered and used at their event. This will not be possible. Our obligation was to fulfil the customer's order - which we did.
(The consumer indicated he/she DID NOT accept the response from the business.)
*** I was not going to get my product in time unless we physically went there.
Same day shipping was available - as I was given a quote from ***, as I said I would cover it as I was not going to accept not having the material ***. It was that Boss Logo did not want to incur the cost of same day shipping. *** They were UNWILLING to get me the product in time.
The mistake in printing was theirs. *** this rush had to happen to make things right - which they still failed to do because ultimately,they DID NOT deliver the product in time.