Boss Optima

I spoke to Mike on Friday September 9th after 4 failed attempts from Boss Optima to show up for a job we already paid for. He assured me that I would get my refund in 5-7 business days. My bank said nothing is even pending for a refund. This company is absolute garbage. I highly highly suggest never doing business with them. I had my lawyer involved once but under the refund promise I stopped the process. If I don’t receive it by the end of this week I will be continuing the legal action.

We apologize to Mrs ***Upon investigation we determined her service record was marked "Hold to Reset" Which is an indicator that a client is considering rescheduling their appointmentWe did not have it identified as a cancelled serviceWe have corrected the service record and a refund check has been issued to her in fullAgain we apologize for any inconvenience caused by this matterIf there are any questions about this please contact me at [redacted] .Mike O***

Our company apologizes for calling the clientOur company invested insome new database systems that have hadsome glitchesWe certainly apologize for any inconvenience we havecausedIt is never our intent to call any client who does not wish to getcalls from our officeWe will ensure the number is removed from oursystem.Mike O***President

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Our company apologizes for an internal administration error which caused the clients refund to show as completed, when it was notWe have corrected the account and refunded the client in fullOur manager called the client directly to apologize and assure the client that this was
corrected. If there are any additional questions regarding this matter, please feel free to contact me directly. Mike O***President***

We certainly apologize that this client had a bad experience with our scheduled serviceThroughout the year our company runs special offers with reduced prices based on services being done, on days when we have other clients scheduled nearbyIn these scenarios clients are asked to prepay for the
service to reserve the appointment Very similar to a "Groupon Purchase" If the service is not performed or cancelled, the client is refunded immediatelyThis client was refunded immediately as well through our terminalUnfortunately, because of the way credit card companies execute credits , we have seen clients sometimes wait up to days to see the credit on the cardOur company does not have any control over thisBy today I am positive the client has now been fully credited back by the credit card agency, so we consider this a closed matter.We are internally looking into how we can improve our business based on the feedback we have received from this client. Sincerely, Mike O***

tthey have said this beforeI want a refund for the original work performed as a gguarantee that they will have no further contact with me

Our company apologizes if we have failed to remove a client from our marketing call listWe do not wish to ever call any client who does not desire to receive sales offersWe would kindly ask the client to submit the phone numbers that are being called and we will see it to that these numbers are
removed from all marketing programs. Mike O***President

We apologize to Mrs [redacted]. Upon investigation we determined her service record was marked "Hold to Reset" Which is an indicator that a client is considering rescheduling their appointment. We did not have it identified as a cancelled service. We have corrected the service record and a refund check...

has been issued to her in full. Again we apologize for any inconvenience caused by this matter. If there are any questions about this please contact me at [redacted].Mike O[redacted]

I'm sorry it is not our policy to refund a client for issues not related to services performed. I am the president of the company and I assure the client I will handle this matter personally.  I just need the numbers being called so I can search for them in our system.  What I am willing to do is give the client a credit for a free room of carpet cleaning on his next purchase and the assurance that he will not be called by any agents from today forward. Mike O[redacted]President.

The service this customer received was performed by a registered affiliate of our company who was certified to perform our cleaning technique and methodology on the clients sofa. We certainly apologize that the customer was not happy with our service and we did offer a redo. In our last conversation...

with the client , he was admit that he simply wanted a refund and did not want his service re-performed.  Our company employs exact methodologies that we have designed and refined over 25 years of operations. Any technician we send to a clients home is there to perform our methodology. In this case I feel the client was disgruntled because he is simply not aware of the differences in the quality and practices of our industry.  We are willing to issue a refund to the client.  Our national headquarters will mail a check in the amount that the client paid for the service to resolve the matter. Mike O[redacted]President[redacted]

Our company apologizes for calling the client. Our company invested insome new database systems that have hadsome glitches. We certainly apologize for any inconvenience we havecaused. It is never our intent to call any client who does not wish to getcalls from our office. We will ensure the number...

is removed from oursystem.Mike O[redacted]President.