CASE ID: [redacted] Thank you for giving us an opportunity to respond to complaint # [redacted] from [redacted] , from Revdex.com of San Diego, Orange and Imperial countiesThis letter is in response to the consumer complaint the Revdex.com received from: [redacted] , a Medical Billing and Insurance Coding (MBIC) student at the Gardena Campus of UEI CollegeUpon receipt of the complaint, an information gathering process was conducted to review the issues and determine the merits and facts of the complaints [redacted] graduated from UEI College and is being denied her diploma because she has not paid her student loans [redacted] ’s diploma is being held due to her defaulting on her loan with Universal Guardian in the amount of $12,According to the Enrollment Agreement listed under “General Terms,” #“The Diploma will be issued after the completion of the entire program and all tuition and fees are paid in full.” This enrollment agreement was electronically signed by [redacted] on 10/13/However, withholding the diploma has never been issue when placing our grads, as we have made available to the employer, a copy of the diploma, (per the request of the student.) Student did not receive the proper classroom trainingThere were students in [redacted] ’s class The GPA in the class ranged from 3.13%-4.0% Of the students that were in her class, completed and graduated, giving the class a 76.19% completion rateThe students that did not complete were dismissed for either having academic challenges or high absenteeism Student can’t get help from the Career Services Department to find a jobNoted in the Enrollment Agreement listed under “General Terms,” #“Placement assistance will be providedHowever, no school can ethically promise or guarantee employment to any student or graduate”We do provide placement assistance to our graduatesOf the students who graduated from [redacted] ’s class, of them were placed, giving the class an 81.25% placement rate; of the graduates were placed on externship resulting in a 56.25% externship to hire ratio [redacted] was first placed at an extern to hire site called Napa Center, she started there in June of After a couple of weeks, Nicole Kelly received a call from the Napa Center, informing her that [redacted] was going to be released from the site because of her performance in general billing and office skillsWe immediately scheduled a meeting with [redacted] on 6/22/at 10:to discuss finding another extern site [redacted] texted us saying she would be there at 11:30, by 11:50, she had not yet arrivedWe found out later that [redacted] was in Victorville the day of her appointment and could not keep her appointment with career services as she had previously agreed to For her second extern site, [redacted] requested a dental pediatric office to do billing A couple days later, [redacted] was placed at another extern to hire site called, [redacted] (on 6/24/15)And with only hours left before completing, [redacted] was released from her site, [redacted] , due to her unfriendly attitude towards others A third extern site, [redacted] Orthopedic Medical Group (not extern to hire) was given to [redacted] so she could complete her remaining hours, which she did, at the end of July On August 25, 2015, [redacted] was sent on a “work” interview with Dr***, from [redacted] *** We called and spoke with the employer to find out how [redacted] was doing, he said “she needs to pick up the pace because she works very slowly.” But said he would give her a chance until the end of the day and possibly another chance tomorrow Dr [redacted] ended up hiring [redacted] that day as a biller, days a week, hours a dayA few weeks later 9/16/15, we contacted [redacted] to let her know that Dr [redacted] wanted her to give her more hours and work every day, with one day having to work in the Van Nuys office [redacted] responded to this by stating: “not when they go to the Van Nuys office because it’s too far” Shortly thereafter [redacted] stopped working for Dr***, at some point during her employment she never returned to work Our Career Services Department will reach out to [redacted] to get her back in the office for additional support, guidance and assistance with finding employment At UEI, we are always here for our students and graduates and our goal is to see them obtain their dream of working in the field that they have been trained for We are more than willing to work with Christine [redacted] and she may contact the Campus Executive Director at the Gardena campus at (424) 246-*** Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance
April 27, [redacted] ** [redacted] CASE ID: [redacted] , [redacted] Dear Mr [redacted] , Thank you for giving us an opportunity to respond to complaint # [redacted] , ( [redacted] ), from the Revdex.com (“Revdex.com”) of San Diego, Orange and Imperial Counties [redacted] started the Business Office Administration (BOA) program at UEI College Chula Vista (“UEI”), California on August 25, and withdrew on February 11, Attached is a copy of the Proof of Graduation document dated August 18, that UEI received from Ms [redacted] for enrollment purposes into the vocational program (See Exhibit 1)This document states: Award name - High School Diploma: High School Assistance Service Adult General Education Program completed on August 17, Ms [redacted] graduated from the West [redacted] College Preparatory School (CEEB: 054-094) Their mailing address is: [redacted] West [redacted] CA Their current phone number is (323) 822-The attached document verifies Ms [redacted] ’s proof of high school graduation and no further documentation was required to meet UEI’s admissions requirements UEI has never had possession of her official high school diplomaMs [redacted] ’s high school diploma is held by West [redacted] College Preparatory School, therefore, she must contact them directly to obtain an official copyEssentially, this is the same guidance UEI previously provided to Ms [redacted] via its response to the Revdex.com on January 19, UEI trusts that providing this additional contact information will assist Ms [redacted] with her studies at [redacted] Thank you for your time and consideration in this matter Please do not hesitate to contact me with further questions or if further assistance is neededSincerely, [redacted] Director of Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked the school numerous times for a copy of my high school diploma, I go to [redacted] and without this verification has cost me financial aid and not being able to continue school until I have itI need to be compensated of paying out of pocket for my classes and I need the diploma sent to my current school so I can continue Regards, [redacted]
CASE ID: [redacted] Thank you for giving us an opportunity to respond to complaint # [redacted] from [redacted] , from Revdex.com of San Diego, Orange and Imperial countiesThis letter is in response to the consumer complaint the Revdex.com received from: [redacted] , a Medical Billing and Insurance Coding (MBIC) student at the Gardena Campus of UEI CollegeUpon receipt of the complaint, an information gathering process was conducted to review the issues and determine the merits and facts of the complaints [redacted] graduated from UEI College and is being denied her diploma because she has not paid her student loans [redacted] ’s diploma is being held due to her defaulting on her loan with Universal Guardian in the amount of $12,According to the Enrollment Agreement listed under “General Terms,” #“The Diploma will be issued after the completion of the entire program and all tuition and fees are paid in full.” This enrollment agreement was electronically signed by [redacted] on 10/13/However, withholding the diploma has never been issue when placing our grads, as we have made available to the employer, a copy of the diploma, (per the request of the student.) Student did not receive the proper classroom trainingThere were students in [redacted] ’s class The GPA in the class ranged from 3.13%-4.0% Of the students that were in her class, completed and graduated, giving the class a 76.19% completion rateThe students that did not complete were dismissed for either having academic challenges or high absenteeism Student can’t get help from the Career Services Department to find a jobNoted in the Enrollment Agreement listed under “General Terms,” #“Placement assistance will be providedHowever, no school can ethically promise or guarantee employment to any student or graduate”We do provide placement assistance to our graduatesOf the students who graduated from [redacted] ’s class, of them were placed, giving the class an 81.25% placement rate; of the graduates were placed on externship resulting in a 56.25% externship to hire ratio [redacted] was first placed at an extern to hire site called Napa Center, she started there in June of After a couple of weeks, Nicole Kelly received a call from the Napa Center, informing her that [redacted] was going to be released from the site because of her performance in general billing and office skillsWe immediately scheduled a meeting with [redacted] on 6/22/at 10:to discuss finding another extern site [redacted] texted us saying she would be there at 11:30, by 11:50, she had not yet arrivedWe found out later that [redacted] was in Victorville the day of her appointment and could not keep her appointment with career services as she had previously agreed to For her second extern site, [redacted] requested a dental pediatric office to do billing A couple days later, [redacted] was placed at another extern to hire site called, [redacted] (on 6/24/15)And with only hours left before completing, [redacted] was released from her site, [redacted] , due to her unfriendly attitude towards others A third extern site, [redacted] Orthopedic Medical Group (not extern to hire) was given to [redacted] so she could complete her remaining hours, which she did, at the end of July On August 25, 2015, [redacted] was sent on a “work” interview with Dr***, from [redacted] *** We called and spoke with the employer to find out how [redacted] was doing, he said “she needs to pick up the pace because she works very slowly.” But said he would give her a chance until the end of the day and possibly another chance tomorrow Dr [redacted] ended up hiring [redacted] that day as a biller, days a week, hours a dayA few weeks later 9/16/15, we contacted [redacted] to let her know that Dr [redacted] wanted her to give her more hours and work every day, with one day having to work in the Van Nuys office [redacted] responded to this by stating: “not when they go to the Van Nuys office because it’s too far” Shortly thereafter [redacted] stopped working for Dr***, at some point during her employment she never returned to work Our Career Services Department will reach out to [redacted] to get her back in the office for additional support, guidance and assistance with finding employment At UEI, we are always here for our students and graduates and our goal is to see them obtain their dream of working in the field that they have been trained for We are more than willing to work with Christine [redacted] and she may contact the Campus Executive Director at the Gardena campus at (424) 246-*** Thank you for your time and consideration in this matter, please contact us anytime if you have questions or need further assistance
April 27, [redacted] ** [redacted] CASE ID: [redacted] , [redacted] Dear Mr [redacted] , Thank you for giving us an opportunity to respond to complaint # [redacted] , ( [redacted] ), from the Revdex.com (“Revdex.com”) of San Diego, Orange and Imperial Counties [redacted] started the Business Office Administration (BOA) program at UEI College Chula Vista (“UEI”), California on August 25, and withdrew on February 11, Attached is a copy of the Proof of Graduation document dated August 18, that UEI received from Ms [redacted] for enrollment purposes into the vocational program (See Exhibit 1)This document states: Award name - High School Diploma: High School Assistance Service Adult General Education Program completed on August 17, Ms [redacted] graduated from the West [redacted] College Preparatory School (CEEB: 054-094) Their mailing address is: [redacted] West [redacted] CA Their current phone number is (323) 822-The attached document verifies Ms [redacted] ’s proof of high school graduation and no further documentation was required to meet UEI’s admissions requirements UEI has never had possession of her official high school diplomaMs [redacted] ’s high school diploma is held by West [redacted] College Preparatory School, therefore, she must contact them directly to obtain an official copyEssentially, this is the same guidance UEI previously provided to Ms [redacted] via its response to the Revdex.com on January 19, UEI trusts that providing this additional contact information will assist Ms [redacted] with her studies at [redacted] Thank you for your time and consideration in this matter Please do not hesitate to contact me with further questions or if further assistance is neededSincerely, [redacted] Director of Compliance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have asked the school numerous times for a copy of my high school diploma, I go to [redacted] and without this verification has cost me financial aid and not being able to continue school until I have itI need to be compensated of paying out of pocket for my classes and I need the diploma sent to my current school so I can continue Regards, [redacted]