Boston Dental

patient was seen on June 17th for an initial appointmentA treatment plan was proposed and given to patient that day for fillings (see attached) Patient's treatment was divided into two separate visitsFirst visit for the right side, the cost for the treatment was going to be much more than the second visit for the left sideAs a courtesy to the patient we divided the total into equal payments After the first visit patient cancelled the second apptSince we had divided the payments into two, and the patient never came in for the second visit part of the payment owed towards the right side was never collectedInsurance processed the claim & made patient responsible for the total dollarsAmount collected at our offices was on 6/17/and on July 13, leaving patient with a balance of As explained by Insurance all co payments given are an estimate until claims are processedWe received payment from Insurance in late JulyBills were sent to a patient on August 24th, October 20th and also on December 15thIt was not until the end of December patient contacted the office regarding the balancePatient is aware of the situation and refused to pay the balanceAt no time was anything charged to patient she was not aware ofPlease feel free to contact our office if you have any questions

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I do not accept this response as that information is falseAt no point did anyone at the front desk explain the breakdown of benefits to me in that way prior to my service or prior to me contacting the office in DecemberI also did NOT recieve bills for the service in august or december as alleged by this business, that is simply falseThey even apologized to me over the phone when I recently contacted them about the bill that I did not recieve the bill until DecemberI absolutely refuse to pay these charges this is misonformation and advertising Regards, [redacted] ***

patient was seen on June 17th for an initial appointmentA treatment plan was proposed and given to patient that day for fillings (see attached) Patient's treatment was divided into two separate visitsFirst visit for the right side, the cost for the treatment was going to be much more than
the second visit for the left sideAs a courtesy to the patient we divided the total into equal payments After the first visit patient cancelled the second apptSince we had divided the payments into two, and the patient never came in for the second visit part of the payment owed towards the right side was never collectedInsurance processed the claim & made patient responsible for the total dollarsAmount collected at our offices was on 6/17/and on July 13, leaving patient with a balance of As explained by Insurance all co payments given are an estimate until claims are processedWe received payment from Insurance in late JulyBills were sent to a patient on August 24th, October 20th and also on December 15thIt was not until the end of December patient contacted the office regarding the balancePatient is aware of the situation and refused to pay the balanceAt no time was anything charged to patient she was not aware ofPlease feel free to contact our office if you have any questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I do not accept this response as that information is false. At no point did anyone at the front desk explain the breakdown of benefits to me in that way prior to my service or prior to me contacting the office in December. I also did NOT recieve bills for the service in august or december as alleged by this business, that is simply false. They even apologized to me over the phone when I recently contacted them about the bill that I did not recieve the bill until December. I absolutely refuse to pay these charges this is misonformation and false advertising. 
Regards,
[redacted]