Boston IVF, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[You Lie You flat out told us you were in contact with our insurance company and everything was all set for coverage The insurance company did tell you we need to register for coverage, but you transcribed us the exact opposite information to us and said everything was all set, during multiple meetings with your staff Why would I need to call and register when you told us you already verified coverage is ready? (you took on this responsibility and committed fraud as they told you registration was needed and you said it was all set) The insurance company told you in February we need to register to get benefit (verified by recorded phone conversation between you and insurance company - *** in February and *** in June after insurance denied claims due to your reckless behavior), why did you relay the exact opposite message before procedures in Late March and early April, that you they said per your discussions with insurance everything was all set? That is not what they told you per the recorded phone message between you and insurance (ref*) during call in February You then told us the exact opposite information from the phone recording between our insurance and IVF employee *** which was recorded and on record PRIOR to any medical operations You should be ashamed! I see your Revdex.com accreditation was revoked on 9/15/ I only wish we had known this before walking foot into your web of lies and deceit! Buyer Beware, they are snakes
Regards,
*** ***

We empathize with the stress that this has caused youUnfortunately we cannot waive the $charge. The embryo storage letter was documented in our system as mailed out on 4/1/and is a courtesy that we extend to all patientsAs previously mentioned the Embryo storage letter was not returned to us as undeliverable, although, even if this letter was not received that does not change the fact that the Embryo Storage Agreement was signed on 5/7/2013. The Embryo Storage Agreement supports that the patient was made aware that the she would be responsible for the Embryo Storage for the months that the Embryos were being stored with our facility. It is the patient's responsibility to contact our facility to complete the necessary paperwork to discard / donate embryos if she no longer wishes to store them, and that paperwork was not received until 2/4/2015. Also as previously mentioned we did not discount any of this embryo storage balance, it was prorated since the embryos were only in storage at our facility for months. We can send a copy of the signed Embryo Storage Agreement to the patient for her records if she requests it, and we are more than happy to set up a payment plan for the balance of $

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I would like to add in conjunction to your response, we have never received any paperwork notifying us of storage accrual to act upon. We have answered each phone call that was made that we were aware off to discuss this matterAlso I am concerned with the fact you say you do not discount bills when in fact the first bill we received was for $and was graciously discounted to $after discussing this matter with representative of the billing departmentI was told this was a discount to help in this matter and help with further payments to satisfy the billIf your telling me that now you don't discount bills and again I was misinformed, then you should talk with your staff and the info they pass along to customersMy wife and I never once expected this bill and again were under the assumption that we would receive a notice, which again to our knowledge we have notOnce we found out we accrued these charges we immediately contacted a place to donateIt was never our intentions to have storage except for the fact it was offered by our insurance for the yearI understand you say we signed documents and that a form was sent out to us but all i'm saying is that we never received any paperwork that we can even rememberThis is not a piece of meaningless mail that gets pushed asideIf this is the outcome and is not going to change then apparently the last thing we can do is set up some sort of payment arrangementI do not want this hanging over us and we never meant for it to happen to begin withWe never once avoided this and only took it this extreme because we feel its not the right outcome.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Since Boston-IVF has no evidence to answer my complaint in Revdex.com which is specifically for the wrongful payment of $600.00, Boston-IVF skips the points that I brought and gives tangential answers which are actually for malpractices of the doctor(s) where Mass Registry in Medicine handles. Moreover, as of today 10/05/17, I checked Dr***’s credentials with Mass Registry in Medicine, he does not have such an qualification for Ultrasounds other than OB/GYN and InfertilityTherefore, I repeate once more my concerns and summit evidendents/attachments in my Revdex.com complaint:On October 27, 2016, I had an appointment for (Saline) Sonohysterogram which was supposed to be performed by Dr*** in Boston IVF at * *** *** *** *** ** {Definition of (Saline) Sonohysterogram is a simple outpatient ultrasound procedure designed to help the doctor look at the endometrial cavity (the inside part of the uterus) and the endometrium (the lining of the endometrial cavity)A thin flexible catheter is inserted through the opening of the cervix, so that the catheter lies within the endometrial cavity. {Source: http://www.advancedwomensimaging.com.au/saline-sono-hysterogram}As soon as I arrived in Dr***’s office, Boston-IVF wrongfully demanded of me to make a payment of $prior to the procedureI paid with my *** Credit Card and the payment stripe showed “Boston IVF, * *** *** *** *** ** 02180”But, the payment stripe did not show any detail(s) about what this $was for (Exhibit 1)They did not provide to me any kind of statement or invoice or ICD-code for this wrongful payment of $collected by Boston-IVF from me (while all other healthcare institutions provide)Yes, I was a self-pay patient since they had rejected my insurance and also they had rejected to get this test in another health institution (BWH) other than Boston-IVF. The Boston IVF’s respond to the Revdex.com is incorrect and fraudlent, in their statement viz: “Office notes and images state that the endometrium and uterus were and a large ovarian cyst was seen on the right ovary.” This is an incorrect and statement since it does not fit with the reality of my gynecological organs’ pathology and morphologyEvidently in this Boston IVF’s note, there is no mention of my left ovary while every woman including myself has two ovariesIt does not fit with the reality with the pathology of my uterus and left ovaryThis kind of incorrect and wrongful notes even cannot be considered as a simple Transvaginal Ultrasound Test, which usually cost $50-and which are always done by a licensed sonographer and read by a Radiologist-Doctor with all the details, metric measurements of all the gynecological organs along with the organ morphology and pathologyDr*** is neither a sonographer nor a Radiologist-Doctor Even if *** claims that he has a certification, the certifications are not enough to act like a licensed Radiologist-Doctor and/or sonographer Sonohysterogram test was never performedInstead, Dr*** wanted that I first have myself cleared about gynecological malignancy and do this Sonohysterogram test laterHe referred me to Dr*** at *** *** Cancer InstituteEven after obtaining the necessary consultation and cancer free clarification from Dr*** on November 16, 2016, the Sonohysterogram has never been done by Dr*** and/or any other health care provider from Boston IVFWhen I asked for a refund for this non-performed Sonohysterogram test, they did create a and fraudulent document (Exhibit 2) and mailed it to me as if they had done a Sonohysterogram testThey have failed and refused to make the refund of $collected from me for Sonohysterogram Test which was never doneAs it is evident in this fraudulent document that there is no patient’s name as well as no healthcare provider’s name who typed this documentMoreover this fraudulent document said “normal” results which has no connection with my gynecological history and aspectsFurthermore, the pictures wrongfully showed my adnexal complex cysts as it was measured like uterus thicknessThus, they failed to provide and prove anything about endometrial cavity which was the main purpose of this said test since they had never performed Sonohysterogram test on meEight months later, they fraudulently created “Visit Receipt” dated June 01, showing that $charges for “Catheter for Hysterography[i]” on October 27, (Exhibit 3) {Please take a note that Hysterography is not the same thing as Sonohysterogram} {Definition of Hysterography or Hysterosalpingograph is a medical imaging test to visualize the uterus, cervix, and fallopian tubesA substance opaque to X-Rays is injected into the uterine wall and x-rays are done{Sources: ***}The catheter injection is the necessary requirement for both Hysterography and Sonohysterogram but no catheter injection was carried out at all by Dr*** and/or any healthcare provider from Boston IVF. I am herewith to request, require and demand from the Boston IVF to immediatelly refund $which was incorrectly and fradulantly collected from me
Regards,
*** ***

Our Billing Deptnotified us that they will be in contact with the patient as soon as possiblePlease let us know if you do not hear back in the next 24-hours, thanks!

I truly apologize for the delayI just talked to our Billing Deptand they assured me they will call you today

During this patient’s egg freeze cycle the team nurse called in medication prescriptions, per the Boston IVF protocol, to equal enough to get her through nights of injections based on her starting dosage of medications with a refill on all in case she needed more during the treatment cycleOn
average patients take nightly injections for 10-nights and depending on the patients response, the dosage can stay the same be lowered or increased depending on the response There is no way of knowing ahead of time how ones ovaries will respond to be able to calculate the exact amount of medication one would needThe reason we prescribe a full nights worth is so patients are not realizing they are out of medications mid treatment cycle and not able to get last minute refill from the pharmacyAs always when patients are self pay for medications they can pick up part or all of the order as that is their choice and then their responsibility to make sure they have what they need for their nightly injectionsThis patient stated that she was not told this by the pharmacy when she called to arrange for delivery of her whole prescription order and in turn her medication dosage was lowered meaning that she did not require the full amount thus she was left with medication that added up to $Once medications are dispensed from a pharmacy they cannot be returnedBoston IVF did attempt to advocate for the patient with *** ** *** and ask that they refund this patient for some part of the $because of her claim that she was not told she could get part of the order and then the rest if she needed itThey stated that they would review this case and see if this patient would be eligible for a partial refundThere was no mistake made and the amount of medications prescribed was per protocol

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Day - My wife and I are still waiting for the phone call we should have received between 24-hours of October 23rdWe are more than happy to contact Boston IVF if you provide us with a contact name & number.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I reject Boston IVF's second response to my Revdex.com complaint against themThe issue here is that Boston IVF did not follow their own policy and procedure in our caseThey say that I am financially liable because I allegedly signed a waiver form, but they gave me information about the status of my health insurance coverageBoston IVF told me I had prior authorization approval from my health insurance provider and was covered for an IVF cycleMy husband and I relied on this information and made our decision to move forward with our IVF cycle based on thisWe would not have moved forward with the our IVF cycle if we knew I was not covered by my health insurance.Boston IVF told my husband and I that it is their responsibility to obtain prior authorization approval from my health insurance provider for my IVF treatment before my IVF treatment could beginThey told us this is not something I can do myself, it is a Boston IVF policy that they obtain the prior authorization approval of health insurance coverage on behalf of patientsThey told us that once Boston IVF receives notification from a health insurance provider that an IVF cycle is approved or denied, they inform the patient, and the patient then decides if they want to move forward with the treatmentIf prior authorization approval is received the cycle can begin immediately, and if it is denied the patient has to meet with a financial coordinator to sign a financial agreement and self-pay in full for the IVF cycle before the cycle beginsThis policy is also documented on page of the Boston IVF document "Guide to Infertility Insurance Coverage" that states "If coverage for a service is denied, you have the right to proceed with the treatment plan agreed to by your Boston IVF doctor at your own expenseIn such cases it is necessary to arrange for payment of services with our financial counselors prior to starting therapy"We were never contacted by a financial coordinator to arrange for payment of services, we were never asked to sign a financial agreement with Boston IVF, and we never signed a financial agreement with themThe opposite happenedBoston IVF told me on two occasions - 4/7/and 5/5/- that I had prior authorization approval from my health insurance provider and was covered for my IVF treatmentIf my husband and I signed the waiver Boston IVF claims we did, then we did so in good faith, and trusted that Boston IVF would do what they said they would do and follow their own policy and procedure to submit the request for prior authorization approval from my health insurance provider before my IVF cycle could beginHowever, they did not do thisInstead, as stated in Boston IVF's Revdex.com response dated 07/09/17, a financial coordinator entered into the computer system that prior authorization approval from my health insurance provider was received on 3/30/The truth as documented in the same Boston IVF response is that the financial coordinator didn't submit the request for prior authorization approval of my IVF cycle to my health insurance provider until 6/20/which was after my IVF cycle had ended and weeks after I was told by a Boston IVF nurse on 4/7/that prior authorization approval had been received from my health insurance provider and I had health insurance coverage for my IVF cycle. My husband and I based our decision to move forward with my IVF cycle on the understanding that I had prior authorization approval from my health insurance provider and I was covered for my IVF treatmentWe would not have moved forward with the our IVF cycle if we knew I was not covered by my health insurance.I request again that Boston IVF correct my account to show a $balance, and immediately stop all collections activities against me
Regards,
*** ***

We understand the patient's frustration and are willing to work with themOur Billing Department will contact the patient directly via phone within the next business days to reach a decision that satisfies both parties

I recently submitted a complaint about Boston IVF over a bill that I felt was incorrectAt the end of the dispute Boston IVF asked if I would like to receive another bill and pay for the total which was $500..Since they deemed me responsible I replied I would like another bill so I could take care of it before it went to collectionsI never received a bill and Boston IVF forwarded my bill to a collection agencyI received a call from the collection agency today,2/26/16, for collectible amount of $I told the gentlemen I would contact Boston IVF which he replied "i don't know why the bill is out of their hands and they wouldn't speak to me"I immediately called Boston IVF which I was put on hold then transferred to a voicemailThe collection agency contacted me on 2/26/@11:am, I immediately called Boston IVF on 2/26/@ 11:amThe collection agency then called and harassed my wife at 11:am to respond with "i don't know why your husband is calling Boston IVF, its no longer their billI have not received a call back on this matter yetThis is unacceptable and cannot believe this is happening with such a highly sought companyI would like to know why after the previous dispute and agreed to receive another bill I never did and the bill went to collectionsI never even received another phone call after the disputeI would like my bill out of collections immediately so that I can take care of it in a more appropriate manner

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*** for the time beingIf after further evaluation of my insurance payments, it is determined that more of my payment needs to be refunded to me, I will expect that the refund will be completed in an expedient mannerI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

We are very sorry that the patient feels this way. Our goal is to always be considerate to patients so that they would have what they needed for the cycle. If the patient is self-pay it is the patients responsibility to purchase part of the order and then re-order as the medication is needed - knowing that that it may take some added travel to get to the pharmacy on their part. In my experience patients do not want the stress of having to run around last minute to get the medications that they need. I apologize for the confusion in this case and am happy to speak more about it with the patient. My name is [redacted] and I am the Director of Clinical Operations. I can be reached at [redacted].

Unfortunately we had to turn this account over to collections, as the patient had only made one payment in the last year, and we had not heard from patient since June, 2015. Below are the notes of the account:-The patient had been making consistent payments on his account until the lastconsistent...

payment in October of 2013.  - on 2/22/2014 we called and left this patient a voicemail on the home phone #[redacted]- As of 4/19/14 we had not received a response from the patient, so we called the patient andspoke with him regarding his outstanding balance.  The patient said that he would send inpayment and also requested discard paperwork. His address was verified and thediscard paperwork was mailed to him.  - In June of 2014 the patient mailed in a payment of $100.00.- On 8/1/14 the lab mailed the patient a sperm storage letter. - On 10/17/14 the patient’s discard paperwork was received and his storage balancewas prorated.- on 11/19/14 we called the patient on his home phone # and left him a voicemail to call usback because we had not received a payment since June 2014.  A reminder letter for the patient’s balanceof $1280.00 was also mailed out to the patient. - As of 1/20/15 we still did not receive a payment from the patient and we called andleft another voicemail for the patient to call us back. - We received a payment of $100 February of 2015.- On 4/6/15 we called the patient and left a voicemail for him to call us back, as a Marchpayment had not been sent in. - on 5/14/15 we received another payment of $100.00, at this time the patient stilled owed$300.00 for the 2012 storage charges and $780.00 for the 2013 storage charges.-  On 6/5/15 we called the patient and left avoicemail.- On 8/1/15 we called and left the patient another voicemail.- On 8/3/15 we mailed a collection letter to the patient in the amount of $1080.00.- on 8/26 we called and left the patient a voicemail as follow up to the collection letterthat was mailed to the patient. - On 9/18/15 we called the patient and left him a voicemail to call us back.  The patient was added to a collectionsspreadsheet also due to lack of response / payment.- On 9/25/15 the patient’s account was turned over to a collections agency.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
I reject
Boston IVF's third response to my Revdex.com complaint against
them. I am in
receipt of a copy of the Boston IVF document "Understanding Your Insurance
Benefits" provided to me by Boston IVF. This is the first time I have
received this document. When I arrived for my first appointment at Boston IVF
in October 2015, the receptionist asked me to electronically sign three documents
when I checked in for my appointment. She told me the name of each document and
asked me to sign my signature using a stylus on a 3x1 inch panel in a small black
plastic box that was at the check in window. I could not see any of the text of
the documents and I was not given a copy of them. In the first
bullet point of the Boston IVF "Understanding your Insurance
Benefits" document it states "Please contact your insurance company
as it is your responsibility to obtain your infertility benefits. Your insurance
company's customer service representatives, as well as your employer's benefits
personnel will help you to understand your plan, what it covers and what it
does not." I did call my health insurance provider and confirmed that my
policy does include infertility benefits. However, Boston IVF told me every
time I met with them, that it is their responsibility to obtain prior authorization
approval from my health insurance provider for the specific treatment they
recommended for me before the treatment could begin. They told me that this is
their policy and is not something I can do myself. Additionally,
in the credit policy section of the Boston IVF "Understanding your
Insurance Benefits" document, it states that “If insurance is denied,
payment in full is required prior to commencement of any services." I was
never asked to pay in advance. The opposite happened. Boston IVF told me on two
occasions - 4/7/16 and 5/5/16 - that I had prior authorization approval from my
health insurance provider and was covered for my IVF treatment. My husband and
I relied on this information and made our decision to move forward with our IVF
cycle based on this. We would not have moved forward with our IVF cycle if we
knew I was not covered by my health insurance.The issue
here is that Boston IVF did not follow their own policy and procedure in our
case. Boston IVF told my husband and I at every appointment we had with them that
it is their responsibility to obtain prior authorization approval from my
health insurance provider for my IVF treatment before my IVF treatment could
begin. They told us this is not something I can do myself, it is a Boston IVF
policy that they obtain the prior authorization approval of health insurance
coverage on behalf of patients. They told us that once Boston IVF receives
notification from a health insurance provider that an IVF cycle is approved or
denied, they inform the patient, and the patient then decides if they want to
move forward with the treatment. If prior authorization approval is received
the cycle can begin immediately, and if it is denied the patient has to meet
with a Boston IVF financial coordinator to sign a financial agreement and
self-pay in full for the IVF cycle before the cycle begins. I never met with a
Boston IVF financial coordinator, I was never asked to sign a financial
agreement with Boston IVF, and I never signed a financial agreement with them. Boston IVF
claims that I am financially responsible because I electronically signed the
"Understanding Your Insurance Benefits" document of which they did
not give me a copy of at the time of signing. Then they subsequently gave me false
information about the status of my health insurance coverage telling me I had
prior authorization approval for my IVF cycle when they hadn't even submitted
the request for it. I trusted that Boston IVF would do what they said they
would do and follow their own policy and procedure to submit the request for
prior authorization approval from my health insurance provider before my IVF
cycle could begin. However, they did not do this. Instead, as stated in Boston
IVF's Revdex.com response dated 07/09/17, a Boston IVF financial
coordinator entered into the computer system that prior authorization approval
from my health insurance provider was received on 3/30/16. The truth as
documented in the same Boston IVF response is that the Boston IVF financial
coordinator didn't submit the request for prior authorization approval of my
IVF cycle to my health insurance provider until 6/20/16 which was after my IVF
cycle had ended and 10.5 weeks after I was told by a Boston IVF nurse on 4/7/16
that prior authorization approval had been received from my health insurance
provider and I had health insurance coverage for my IVF cycle. 
I request again that Boston IVF
correct my account to show a $0 balance, and immediately stop all collections
activities against me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Boston IVF's clinical operations are below standards, if Boston IVF subscribes to the one size fits all patient care and practice of dispensing of medication (e.g., unnecessary overbilled insurance, federal funds wasted and personal finances thrown away).As stated in my previous correspondence, I was never advised by my doctor, medical staff or administration that "patient is self-pay it is the patients responsibility to purchase part of the order and then re-order as the medication is needed - knowing that that it may take some added travel to get to the pharmacy on their part".  The nurse only stated that a prescription was called into the pharmacy and I was advise to purchase the order.  I followed through on my role, per doctor's order, as instructed by purchasing.  I was never advised Boston IVF will OVER order for you. Again, if I were educated and brief by this fact, I would be embolden to proceed to what is best for me.  Instead, I put my faith, trust and hope that Boston IVF will look out for their patient's best needs. You acknowledge that Boston IVF generalizes its patients by stating, "In my experience patients do not want the stress of having to run around last minute to get the medications that they need."  Again, this generalization of care and service is a poor standard, as it creates a donut hole of problems; a predicament I find myself in. Lastly, [redacted], we have spoken many times over the phone, yet how soon you forget my name and my issues.   Please note as a patient, I prefer to address you as my patient rights advocate and not refer to you by your fancy title "Director of Clinical Operations.  I do not know if it was your intention to create a power distance between us-- I as the patient, you as the director.  Your title means nothing to me, and any of your patients in the same predicament.    
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I reject Boston IVF's response dated 7/9/17 to my Revdex.com complaint against them. Boston IVF's response confirms that my complaint against them is true and valid.Boston IVF's response to my Revdex.com complaint confirms that a financial coordinator documented that my IVF cycle was approved on 3/30/16. It states "On 3/30/16 a financial coordinator documented this patient’s account that IVF # 1 was approved". Two nurses from Boston IVF told me on 4/7/16 and again on 5/5/16 that I had prior authorization approval from my health insurance provider and was covered for my IVF treatment. My husband and I made the decision to move forward with IVF treatment based on Boston IVF telling me I had prior authorization approval and was covered for an IVF cycle. The nurse I spoke to on 5/5/16 looked up my approval status on the computer while I was on the phone with her and confirmed that I had prior authorization approval from my health insurance provider for an IVF cycle and was covered for my IVF treatment. She also told me that I wouldn't be able to move forward with my IVF cycle if I didn't have prior authorization approval from my health insurance provider, and that my husband and I would have had to sign a financial agreement with Boston IVF to self-pay the full cost of the IVF cycle before the treatment could begin. We were never asked to sign a financial agreement with Boston IVF and we never signed a financial agreement with them.My IVF cycle began on 5/21/16 and ended on 6/17/16. At no time during my IVF cycle did Boston IVF contact me to tell me that there was a problem with my health insurance coverage. This is confirmed in Boston IVF's response to my Revdex.com complaint when they state that "On 6/20/16 Billing staff emailed the financial coordinator for a copy of authorization because the claim denied. Billing staff received a response from that financial coordinator that she was submitting to [redacted] for reconsideration." In actual fact, when I spoke to [redacted], they told me that the first time they received a request for prior authorization approval for my IVF cycle from Boston IVF was a backdated request received on 6/21/16. This is again confirmed in Boston IVF's response to my Revdex.com complaint in the section dated 9/19/17 where it states that "backdated auth was requested on 6/20 and that it was denied." Boston IVF did not follow their own policy and procedures in my case. They did not obtain the required prior authorization approval of health insurance coverage from my health insurance provider before my IVF cycle began, but they told me they had obtained it and that my IVF cycle treatment was covered by my health insurance provider. I would also like to clarify four statements in the Boston IVF response to my Revdex.com complaint: 1. In the Boston IVF response to my Revdex.com complaint section dated 8/12/16 it states “The team lead pulled a copy of the Explanation of Benefits from [redacted] and it said that the patient was responsible." It is true that the "What you owe" section of the "Summary of Health Plan Payments" explanation of benefits document shows that the amount owed is $8,900. However, there is a note "A" next to the amount which is footnoted and states "Benefits for this service is denied since the required notification of prior authorization was not obtained. You are not responsible for the charge."2. On 7/17/16 when the financial coordinator followed up with me via email it was to check on the status of the online payment she had requested I make. I responded to her email directly on 7/12/16 and said "I think there must be a mistake. We were told by Boston IVF that we had insurance approval for our IVF cycle before we made the decision to move forward with it. Additionally, the notice from our health insurance company clearly states that we are not responsible for this amount." She did not respond to my email.3. On 9/19/16 when the Boston IVF billing department called [redacted] and they decided to reprocess the claim so that it is no longer denied because prior authorization was not obtained it states: "On 9/19/17 the billing team called [redacted] and spoke with her contact in the IVF department and explained that the patient failed her CCCT test and didn't qualify for auth. she advised that backdated auth was requested on 6/20 and that it was denied. The [redacted] rep advised that she was going to have the claim reprocessed to deny due to the 'authorization being denied' rather than lack of auth." The Clomid Challenge test (CCCT) they reference here was done in December 2015. My Doctor told my husband and I at the time that my health insurance provider may not cover my IVF treatment since one of my results was outside of the normal range. However, he said that his Boston IVF team would submit the request for prior authorization approval of health insurance coverage to my health insurance provider, [redacted], and someone from his team would let us know if we received prior authorization approval to move forward with an IVF cycle. Nurses from my Doctor’s team told me on 4/7/16 and again on 5/5/16 that I had prior authorization approval of health insurance coverage from my health insurance provider and was covered for my IVF treatment. Also, the new "Summary of Health Plan Payments" explanation of benefits document I received on 10/8/16 after the claim was reprocessed shows $0.00 owed by me. 4. Throughout Boston IVF's response to my Revdex.com complaint against them, they state that I did not respond to their monthly billing reminder calls. I chose to correspond with Boston IVF in writing about their incorrect billing of my account. They did not respond to my first letter dated 8/12/16. They did respond to my second letter dated 12/14/16 in which they referenced a conversation that never happened, and they did not respond to my third letter dated 3/3/17. It is clear from Boston IVF's response to my Revdex.com complaint against them, that the financial coordinator did not follow Boston IVF's policy and procedure to obtain the required prior authorization approval from my health insurance provider before my IVF cycle began, but she went ahead and documented in the computer system that my IVF cycle had the required prior authorization approval on 3/30/16. This incorrect information was then communicated to me on 4/7/16 and again on 5/5/16 by two Boston IVF nurses, and my husband and I based our decision to move forward with my IVF cycle on the understanding that I had prior authorization approval from my health insurance provider and I was covered for my IVF treatment. It is irrelevant that my health insurance provider denied the claim after my treatment ended, as my husband and I would never have moved forward with the treatment if we knew I was not covered. I request again that Boston IVF correct my account to show a $0 balance, and immediately stop all collections activities against me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
When I contacted  Boston IVF on 9/25/15 to resolve and payoff the balance due of $1,000 I asked for information regarding if and how they contacted us.I was informed that they do not have any record of dates they tried to contact us just "....that we call the telephone on file from time to time...."  I explained that unless they identified themselves as Boston IVF the call would likely be considered a telemarketer on our end.  I asked if they could provide me with a copy of a letter and the date(s) sent, I was told they do not have a copy and that it "....would be our standard letter to the address on file....." Additionaly, I wish to reiterate that I told Boston IVF on 9/25/15 that I would send them the full and final payment of $1,000.  They would not accept the payment.  It should be noted that Boston IVF did in fact cash my September payment of $80.00 on September 28, 2015  They didn't seem to have a problem accepting that payment.  Again, I would be happy to pay them (IVF) their balance owed of $1,000.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
While,I understand Boston IVF's corporate response.  I do not accept that Boston IVF's best practice of prescribing generic 10 day dose for ALL patients-- whether they need the medication or not. Especially obvious to me, when I as a patient came into the Boston IVF office for regular basis for blood testing, why can't they cater the medication to what I need base on my blood work? Additionally, at no point during the appointment, did the Doctor, medical staff or administration, state  to me as a patient they were giving me a generic formula for 10 day dose of medication.  They did not tell me that I will not need all my medication.  If they told me in advance, I would be a educated consumer and called in medication base on what was best for me.  Their best practice is unacceptable.  Moreover, their lack of thought to educating the patient/consumer is reprehensible.  Dr. [redacted] compounds waste, fraud and excessive expenditure not needed by the patient.  As a patient, I am vulnerable physically and for Boston IVF to take advantage of me financially is inconsiderate and hurtful to me as a patient. 
Regards,
[redacted]

We have been in contact with the patient numerous times regarding this matter. We understood the difficult situation she was in. We were not going to hold the patient responsible for ANY payment - as long as she came in and picked up her specimen. The patient never showed up and we then had to...

reinstated the charges.We are willing to work with the patient one last time; if she can contact us AND pick up her specimen within a week, we will again wipe out the charges. We ask that the patient please call [redacted] at [redacted] as soon as possible.