Boston Market Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

The Area Manager has confirmed that he did speak with the Guest on April 12th, and the issue has been resolved to the Guest's satisfaction

While the request for the refund was submitted for processing on 1/2/18, our accounting department has confirmed with [redacted] that the credit did not post to the guest's account until 1/10/ The guest's [redacted] account should now reflect a credit for the full amount of purchase - $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me once the refund has been processedThe last four digits of the card used is ***I would clarification of the amount to include the gift card used along with my debit cardI believe I included a copy of the receipt with my complaint Sincerely, [redacted]

We have submitted a request for additional information, and I have been notified by the Revdex.com Dispute Resolution Senior Coordinator that our request has been forwarded to the guest for response. The guest did not include the location of the Boston Market restaurant visited on 9/9/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12774786, and find that this resolution is satisfactory to meArea Manager was extremely nice and understanding of my concerns.
Sincerely,
Brittani ***

Area Manager, *** ***, reported that he left a message with the guest on April 5, 2018, and, as of April 11th, the guest has not returned his call

Final Consumer Response /* (2000, 10, 2015/12/23) */
Original Message
From: *** *** (mailto:***@gmail.com)
Sent: Tuesday, December 22, XXXX X:XX AM
To: *** ***
Subject: Case Resolved
Please note that the case# below has been resolved
Thank you for your
help
*** ***
Complaint ID#: XXXXXXXX
Business Name: Boston Market Corporation

A refund for the full amount was submitted for processing on 1/2/to the guest's original form of payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because I have not received a refund. I have checked my *** *** account online and there is no credit or refund from American Express
Sincerely,
*** ***

Would it be possible to get a scanned copy of the card (back and front), so that we investigate further?Thank you

Andreas Tricouros, Area Manager responsible for the NYC area restaurants, contacted the guest, and has offered a complimentary meal to the guest at a restaurant of his choosing, to allow Boston Market the opportunity to meet and exceed the guest's expectations, and retain his valued patronage.

The Area Manager has confirmed that he did speak with the Guest on April 12th, and the issue has been resolved to the Guest's satisfaction.

A replacement gift card in the amount of $25.00 has been forwarded to Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me once the refund has been processed. The last four digits of the card used is [redacted]. I would clarification of the amount to include the gift card used along with my debit card. I believe I included a copy of the receipt with my complaint. 
Sincerely,
[redacted]

The Complainant's complaints have been addressed by the Area Manager responsible for the restaurant.  Boston Market strives to provide a great experience for our guests, and appreciates any and all feedback that will help us reach this goal.  A refund check in the amount $20.40...

will be forwarded to the Complainant's address noted in the complaint.  We were unable to credit the Complainant's credit card without additional information.

Neville Mattis, Area Manager responsible for this location, contacted Ms. [redacted], and the matter has been resolved.  A Boston Market gift card was sent to Ms. [redacted] to allow Boston Market another opportunity to provide the exceptional service and quality that Ms. [redacted] is entitled to as a...

Boston Market guest.

[redacted]...

[redacted]: I have requested that a refund be processed for [redacted], however, we will need the last 4 digits of the card used for purchase.  I understand that a gift card was used for part of the purchase, and a debit card for the balance.  We need the last 4 digits of the debit card.  After confirming the purchase amount, we will cut a check and forward to [redacted]. Thank you. 
[redacted]