Boston Orthopedic & Respiratory Equipment LLC

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I have called the business repeatedly and was told they had all of the information necessary to refund my account.When I called on January 16th, I was told the refund would be processed that day I cancelled hours before the scooter was to be brought to the hotel and was told by the business I would receive a full refundThey have never asked me for additional information or information from the credit card company Regards, [redacted] ***

Company issues a full refund, except for credit card processing fee in cases of hour cancellationThere is no applicable email documenting the transaction refund available since the scooter was prepared to be deliveredWe need to be provided valid credit card information in order to be able to process the refund, or a billing address to send a check for the refund, and the verification from the banking institution that there is no possibility of chargeback is applicable.Please follow this procedure to receive the refund Company needs a verification from a banking institution to be submitted that there was no chargeback filing done by the customer.There is no documentation as to the time of the cancellationOffice policy reserves the right of 24-hours cancellation for the eligibility of full refund, except for the restocking fee charges and credit card processing fee

Scooter is under warranty by the manufacturer not the dealerScooter had being used with an excessive use by the customerCustomer had being offered to contact the manufacturer directly at [redacted] ***Refused to do soAll the blame for the equipment is placed on the distributor at this pointCustomer was provided a complimentary loaner equipment at no costs until the part is recieved.Customer is obligated to pay for part installation upon arrival of parts.Amount of $is unjustified and equipment replacement would be under the question withing the days after purchase.Dealer will request an independent repair location to inspect the scooter for defects

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
The complaint ID is: *** The company is: Boston Orthopedic & Respiratory Equipment LLC The complaint was closed prior to me seeing a response from the company. Having now seen it, it is clearly not satisfactory: - they claim to have provided me with a detailed receipt: they have not - I still do not know what the issue or repair was - they claim that the labour was guaranteed for days and that I was informed of this: it was not - on the contrary they told me there was no guaranteeAs set out in my initial complaint, they had already performed a repair of the scooter less than days previously, but refused to guarantee that work and charged me a further $to look at it further. - they still have the key for my scooter which they have not returned - the complaint cannot be resolved while they still retain it That is aside from the clear misrepresentation of facts contained in their responseThey did not deal with my scooter on a busy Friday: they took it in house for nearly a weekThe reason for taking it in house was to see if a new part was needed: they never discussed my finances with me about paying for a new partOf course I would have paid for one, rather than risk the scooter breaking down every few weeksThey subsequently denied that one was needed in any event. FYI, I am currently home in Ireland and my access to the internet is not always easyPlease excuse any delay in my part in my responses. Regards,
*** ***

Dear CustomerWe will submit the detailed receipt on the scooter justifying the repairs. Scooter is over 3 years old and Boston Orthopedic is not the original seller of this merchandise. Customer was explained that the repairs on the scooter will have the warranty on labor, however she was very...

discrete on her budget situation in reference to new parts or rental options. She was taken care of on a busy Friday were she had requested service right away without appointment were company had send a tech that was available.Customer cannot be offered refund on the service that was performed and there are no malfunctions noted. Customer had received an operational scooter post the repairs. Customer is entitled to a warranty work within 60 days. Customer is entitled to a detailed mobility assessment.Respectfully,Management

Scooter is under warranty by the manufacturer not the dealer. Scooter had being used with an excessive use by the customer. Customer had being offered to contact the manufacturer directly at [redacted]. Refused to do so. All the blame for the equipment is placed on the distributor at this...

pointCustomer was provided a complimentary loaner equipment at no costs until the part is recieved.Customer is obligated to pay for part installation upon arrival of parts.Amount of $500 is unjustified and equipment replacement would be under the question withing the 30 days after purchase.Dealer will request an independent repair location to inspect the scooter for defects

Company issues a full refund, except for credit card processing fee in cases of 24 hour cancellation. There is no applicable email documenting the transaction refund available since the scooter was prepared to be delivered. We need to be provided valid credit card information in...

order to be able to process the refund, or a billing address to send a check for the refund, and the verification from the banking institution that there is no possibility of chargeback is applicable.Please follow this procedure to receive the refund           Company needs a verification from a banking institution to be submitted that there was no chargeback filing done by the customer.There is no documentation as to the time of the cancellation. Office policy reserves the right of 24-48 hours cancellation for the eligibility of full refund, except for the restocking fee charges and credit card processing fee

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[I have called the business repeatedly and was told they had all of the information necessary to refund my account.When I called on January 16th, I was told the refund would be processed that day.  I cancelled 24 hours before the scooter was to be brought to the hotel and was told by the business I would receive a full refund. They have never asked me for additional information or information from the credit card company. 
Regards,
[redacted]

Client had rented a mobility scooter and a ramp. Scooter was fully operational and client was instructed to charge it daily. He took the scooter to Cape Cod on Friday. Called the answering service Sunday morning demanding service or the exchange. Client was outside the service area after hours...

however was offered an exchange of batteries withing the demographic area or exchange of the unit in case he was willing to bring the unit to Boston. He claimed that it was too far. Client did not purchase rental/replacement insurance during the time of the transaction covering emergency replacements. Client was still offered a store credit.