Boston Park Plaza

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments belowRegards, [redacted]

We have conducted a thorough investigation and our decision regarding her complaint stands Ms [redacted] reacted favorably to free amenities sent to her room on her wedding night and posted a photo of what had been provided onto the internet with a heart at the end of the message The next day, she sent a written complaint to the hotel and the hotel responded appropriately with more free offerings which were once again received favorably She then used the complimentary gift certificate that we offered as part of her compensation but Ms [redacted] complained again after using the certificate when she couldn’t get a free dinner or free champagne The hotel has already expended $and offered numerous apologies and the hotel stands by the original Revdex.com response

Thank you for your message.This complaint is important to us and we are currently reviewing all of the details that were included in the complaint. We will respond back within the 10-day window.In the future, please direct any correspondence to my attention at ***
*** is not the correct contact for hotel complaints).Thank you.*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Mr*** & I are seeking our refundWe paid for a service and we are unsatisfied with what we paid forWhether it's the full amount, or the $for the unstaffed, unmonitored conference room, we are seeking a refund.]
Regards,
*** ***

Thank you for contacting the Boston Park Plaza regarding Mr. [redacted].  After an investigation into his complaint, I have determined that his reservation for July 13th was reserved through HotelBeds after they had been informed that our hotel room inventory was cut-off for that arrival...

date.Because they sold him a room that was never available in the first place Mr. [redacted] was found a room at another property.  I can understand why Mr. [redacted] is upset.  HotelBeds made a reservation without actually having a room available with us to sell.  Please convey our apologies to him and should he have plans to return to the area in the future, I would be happy to assist with his reservation to ensure that his stay is a satisfactory one. Sincerely, [redacted]Executive Office Administrator

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

We have conducted a thorough investigation and our decision regarding her complaint stands.  Ms. [redacted] reacted favorably to free amenities sent to her room on her wedding night and posted a photo of what had been provided onto the internet with a heart at the end of the message.  The next day, she sent a written complaint to the hotel and the hotel responded appropriately with more free offerings which were once again received favorably.  She then used the complimentary gift certificate that we offered as part of her compensation but Ms. [redacted] complained again after using the certificate when she couldn’t get a free dinner or free champagne.  The hotel has already expended $868 and offered numerous apologies and the hotel stands by the original Revdex.com response.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  [This is a private hotel. Unlike [redacted], [redacted],etc..which are chains, thus having a corporate office & upper management to hold them accountable for misrepresentation, incidents or unhappy guests. They'll do whatever it takes to avoid a refund.
Regards,
[redacted]