Complaint: [redacted] I am rejecting this response because:there was no miscommunication between my wife and II gave her the information provided by the company but my wife made a good point .Why should we trust them with anything.They knew the engine was bad in the first vehicle when they sold it tUs .Why would I want them to help me find anything to waste more moneyI would think a new engine is a big thingWhat else is wrong with the vehicle that's the main thing wrong with itIt won't run and we have had to spend additional money for a engine! Brakes are bad and it needs new tiresThe main thing I want is to help others who may fall for this companies Rip off dealsWhat my wife did tell me was not to purchase the carI never once heard them say they would reimburse any money or help us pay for the engine Regards [redacted] ***
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] This is an additional response to an additional response from complaint [redacted]. The first thing that needs to be addressed in this response is the assumption of our company selling "bad cars". We do not make t our practice, nor do we make any exceptions, on selling vehicles that we have knowledge of "being bad". We cannot, and do not, sell cars that will run good enough just to sell and then break oown on the purchaser. That is impossible We actually showed this particular vehicle to a close friend of the family for their son before the purchaser purchased this vehicle, that's how well we felt about the performance of this particular vehicle. Again the customer test drove this vehicle at least 3 different times and had the vehicle checked out before purchasing. The door is still open for us to communicate with the customer and help them to save money and get their vehicle back on the road. To date, we have no information on what actually happened to the vehicle, where the vehicle is, or who has worked or not worked on it. When we questioned the customer on what happened to the vehicle the response we got was "it doesn't matter, bottom line it needs a motor..." Well, it does matter. Without knowing what actually happened, it's hard to respond. Again we still do not know where the vehicles is, or what the condition of the vehicle is. The last communication we had with the customer was when we researched and located an engine, researched two estimates from two different repair shops, to try and help as much as we could without knowing any further details. Again, the response we got at that time was "thank ycu so much for your help!" We responded with "keep us posted and let us know what you decide to do " How are we supposed to help or respond with ZERO communication after that? It is important to us to do good business and have lasting relationships with our customers. but like any good relationship, it takes good communication from both parties. Sincerely, Airport Auto Sales
Dear Revdex.com, This letter is in response to a customer complaint you received regarding the purchase of a 2011 Hyundai Sonata. The information you were given isn't entirely accurate. The complaint you have received is from the wife of the purchaser, who we have never even met. The phone...
call we made to the customer was in reference to the customer's license plates and registration, not because we felt any guilt on selling him a bad car, as implied. When the call was made to the customer regarding his license plates, he informed us that the engine had to be replaced. At that point, we began to research and get information for the customer to help him get the car back into working order. We located 3 different engines, and 2 different quotes from mechanics to replace it, ultimately saving him over $3,500.00 from what he said he was originally quoted by the Hyundai dealer. After giving this information to the customer he was very appreciative and thanked us for helping him. It appears that there might not have been full communication between the husband and wife during this process. She might feel different about this situation had she known about the help we extended. Again, it "appears'' that way. Before this particular purchase was made, the customer came and drove the vehicle 3 different times and also took it to be checked out by a mechanic, which any of our customers are welcomed do. All in all the customer probably put at least 25-30 miles on the vehicle before making the purchase, At the time of the sell the retail price on this vehicle was $10,725.00. This purchase was well below that at $8,250.00 plus TTL.To this day we still do not have accurate information on what actual y happened to the vehicle, other than the fact that it needs a motor now.We have been here for over 10 years, and in 10 years we have only had 4 major components on cars that we have sold that needed attention as far as we know. The Revdex.com has given us invitation after invitation to join because of the reputation we have established since opening 10 years ago. We do not do business in the way that was portrayed in this complaint. It is unfortunate what has happened, however, we still tried to extend a helping hand and help the customer, and the nelp is st01 available!Sincerely yours,[redacted]
Complaint: [redacted]
I am rejecting this response because:there was no miscommunication between my wife and I. I gave her the information provided by the company but my wife made a good point .Why should we trust them with anything.They knew the engine was bad in the first vehicle when they sold it t. Us .Why would I want them to help me find anything to waste more money. I would think a new engine is a big thing. What else is wrong with the vehicle that's the main thing wrong with it. It won't run and we have had to spend additional money for a engine! Brakes are bad and it needs new tires. The main thing I want is to help others who may fall for this companies Rip off deals. What my wife did tell me was not to purchase the car. I never once heard them say they would reimburse any money or help us pay for the engine.
Regards
[redacted]
Complaint: [redacted] I am rejecting this response because:there was no miscommunication between my wife and II gave her the information provided by the company but my wife made a good point .Why should we trust them with anything.They knew the engine was bad in the first vehicle when they sold it tUs .Why would I want them to help me find anything to waste more moneyI would think a new engine is a big thingWhat else is wrong with the vehicle that's the main thing wrong with itIt won't run and we have had to spend additional money for a engine! Brakes are bad and it needs new tiresThe main thing I want is to help others who may fall for this companies Rip off dealsWhat my wife did tell me was not to purchase the carI never once heard them say they would reimburse any money or help us pay for the engine Regards [redacted] ***
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] This is an additional response to an additional response from complaint [redacted]. The first thing that needs to be addressed in this response is the assumption of our company selling "bad cars". We do not make t our practice, nor do we make any exceptions, on selling vehicles that we have knowledge of "being bad". We cannot, and do not, sell cars that will run good enough just to sell and then break oown on the purchaser. That is impossible We actually showed this particular vehicle to a close friend of the family for their son before the purchaser purchased this vehicle, that's how well we felt about the performance of this particular vehicle. Again the customer test drove this vehicle at least 3 different times and had the vehicle checked out before purchasing. The door is still open for us to communicate with the customer and help them to save money and get their vehicle back on the road. To date, we have no information on what actually happened to the vehicle, where the vehicle is, or who has worked or not worked on it. When we questioned the customer on what happened to the vehicle the response we got was "it doesn't matter, bottom line it needs a motor..." Well, it does matter. Without knowing what actually happened, it's hard to respond. Again we still do not know where the vehicles is, or what the condition of the vehicle is. The last communication we had with the customer was when we researched and located an engine, researched two estimates from two different repair shops, to try and help as much as we could without knowing any further details. Again, the response we got at that time was "thank ycu so much for your help!" We responded with "keep us posted and let us know what you decide to do " How are we supposed to help or respond with ZERO communication after that? It is important to us to do good business and have lasting relationships with our customers. but like any good relationship, it takes good communication from both parties. Sincerely, Airport Auto Sales
Dear Revdex.com, This letter is in response to a customer complaint you received regarding the purchase of a 2011 Hyundai Sonata. The information you were given isn't entirely accurate. The complaint you have received is from the wife of the purchaser, who we have never even met. The phone...
call we made to the customer was in reference to the customer's license plates and registration, not because we felt any guilt on selling him a bad car, as implied. When the call was made to the customer regarding his license plates, he informed us that the engine had to be replaced. At that point, we began to research and get information for the customer to help him get the car back into working order. We located 3 different engines, and 2 different quotes from mechanics to replace it, ultimately saving him over $3,500.00 from what he said he was originally quoted by the Hyundai dealer. After giving this information to the customer he was very appreciative and thanked us for helping him. It appears that there might not have been full communication between the husband and wife during this process. She might feel different about this situation had she known about the help we extended. Again, it "appears'' that way. Before this particular purchase was made, the customer came and drove the vehicle 3 different times and also took it to be checked out by a mechanic, which any of our customers are welcomed do. All in all the customer probably put at least 25-30 miles on the vehicle before making the purchase, At the time of the sell the retail price on this vehicle was $10,725.00. This purchase was well below that at $8,250.00 plus TTL.To this day we still do not have accurate information on what actual y happened to the vehicle, other than the fact that it needs a motor now.We have been here for over 10 years, and in 10 years we have only had 4 major components on cars that we have sold that needed attention as far as we know. The Revdex.com has given us invitation after invitation to join because of the reputation we have established since opening 10 years ago. We do not do business in the way that was portrayed in this complaint. It is unfortunate what has happened, however, we still tried to extend a helping hand and help the customer, and the nelp is st01 available!Sincerely yours,[redacted]
Complaint: [redacted]
I am rejecting this response because:there was no miscommunication between my wife and I. I gave her the information provided by the company but my wife made a good point .Why should we trust them with anything.They knew the engine was bad in the first vehicle when they sold it t. Us .Why would I want them to help me find anything to waste more money. I would think a new engine is a big thing. What else is wrong with the vehicle that's the main thing wrong with it. It won't run and we have had to spend additional money for a engine! Brakes are bad and it needs new tires. The main thing I want is to help others who may fall for this companies Rip off deals. What my wife did tell me was not to purchase the car. I never once heard them say they would reimburse any money or help us pay for the engine.
Regards
[redacted]