Bosworth Company

The customer complaint has been received and we have started on immediate investigation in this dispute. We will contact the customer and will make every effort to reach a amicable resolution for both parties. Sincerely, [redacted]President

I have contacted the customer regarding his complaint. Our personnel did some preliminary leak detection work that resulted in an invoice (which the customer paid). We did NOT follow up as described in the complaint. As a result I have informed the customer that due to the fact we failed to meet his...

expectations, I am issuing a 100% refund for the invoice he paid. The issue has been resolved to the mutual satisfaction of both parties.We apologize for any inconvenience we may have caused.[redacted]

Mr. [redacted],I am sorry you are experiencing service issues with our company. I am gathering facts and information relating to your Lennox system. I will make contact with you and attempt to resolve this issue to your satisfaction within a couple of days.Sincerely, [redacted], President