Botanika

Below is my response to the dispute ID # [redacted] : I originally met with the complainant at a Bridal Fair where we visited during a mini-consultation to discuss wedding ideas for her wedding day During our consultation process, we write down information of wedding location for the ceremony and reception, color scheme, floral preferences, and wedding decor needs to include wedding party needs of bridesmaids, boutonnieres, corsages, ceremonial decor, and reception decor to consist of guest table centerpieces, sitable, cocktail tables, cake table, and/or anything else which would require floral and/or decor We follwith a descriptive proposal with each line-item, description, wedding color palette, quantities, and pricing We offered a 15% discount as a “Thank You” for our bride’s time during our mini-consultation which is reflected in their customized proposal This is our business standard as EVERY single bride is different in her wedding needs, so our proposal process is essential and extensive! Our file indicates changes were made both increasing her total, as well as, decreasing her total Our “Payment” terms indicate to each client they are able to make any changes until seven days before the wedding date so we can catch any last moment changes needed The industry standard is to days out from the wedding dateThe day of the wedding, I arrived at the hotel for delivery Previously, the bride had asked for a 1:p.mdelivery to the hotel and asked if we/I could deliver the bridesmaid bouquets to the hotel suite Our typical practice is to deliver to the ceremony as I do not like the liability for our staff/crew to deliver to hotel suites as wedding parties are dressing and alcohol is typically involved Being I was doing the smyself, I agreed to take the bouquets up to the hotel suite Our standard delivery procedure is to deliver all boxes of flowers to the reception where it is air-conditioned and out of the hot van When I arrived, I made my way to the reception/ballroom located on the 2nd Floor with three floral boxes which required me to make three separate trips to the reception/ballroom, again on the 2nd Floor I placed out the cake flowers (the cake had not been delivered at this point), placed the arrangement on the reception table, took out the bridesmaid bouquets from vases of water (essential during transport), and consolidated boxes Afterward, I made my way to the hotel suite to deliver the bridal and bridesmaid bouquets As I entered, I noticed the bride and bridesmaids were still in their robes Our delivery procedure is to display the bouquets for the photographer so all the photographer has to do is take a photo (see photo of displayed bouquets on left console in front of tv/bride still in her robe/below center) During this time, the bride asked if I could place her grandfather’s pin keepsake on the handle of her bouquet, and did so (see attached photo/below right photo) Afterward, I made my way to the hotel lobby to check the status of the cake delivery so I could complete the decoration of the wedding cake and make my way to the ceremony for set-up As I waited in the lobby, the photographer made her way to the lobby, as well, and shared she was waiting on the groom and groomsmen as they were behind on the photographer’s timeline As I waited for the cake delivery, I helped pin on all the boutonnieres for the groom, dad, groomsmen, ushers, ring bearer, and groom’s mother (see attached photo above left ) The complainant had stated I pinned on a boutonniere on the groom’s mother and wanted a refund being she had ordered a corsage (see attached photo with groom’s mother wearing a corsage) I clearly had one boutonnière and one corsage left as the bride’s parents had not made their way to the lobby for photos Afterward, I saw the cake delivery making its’ way to the reception/ballroom, and I made my way to complete the cake decoration of flower placement as contracted During the cake delivery, I spoke with the owners of Creations Cakes as I waited for them to sthe tiered cake Once completed, I made my way to the church to deliver two altar floral arrangements, the boutonniere and corsage, and Presentation to the Virgin Mary On my way, a call came in on my cell phone and I answered with “Hello ***” as I had saved my phone number in my phone; however, it was not her, it was her sister inquiring about the Presentation to the Virgin Mary and its’ location I explained we place the Presentation to the Virgin Mary at the altar table for the priest to bless and did so once I arrived at the ceremony for set-up I explained how I have the dad’s boutonniere and mother’s corsage with me as they were not down in the lobby for photos and let her know I would leave them at the back table of the church (see attached photo).*Back left table has placement of corsage and boutonniere as communicated to sister who called about the Presentation to the Virgin Mary.Our swas easy, efficient, and as a one-person delivery, did not feel stressed, rushed, and/or impaired in our delivery I, at no point, was late and/or delayed When I arrived to the reception/ballroom, their was not a single employee and/or guest When I arrived to the ceremony, the only people in the church were musicians who were practicing; no guests had arrived, not event the priest.Wedding color scheme/palette —Our contract stated Matte Silver (any metallic is used for containers as flowers are not in Silver unless you spray pain them), soft Peach, Blush, ***, Lite Pink, and lots of greenery I stand by my work that this was done Lots of greenery would apply to centerpieces and ceremonial decor as these are larger displays We did not use any other color i.ePurple, Blue, Lime Green, Yellow, etcin this color scheme Here is a photo of the “Welcome” board the bride/family provided as guests entered to the ballroom as the color scheme for the wedding with their own floral selection.The complainant originally stated the following for centerpieces:Proposal #— Trio Vignette of three glass cylinders with submerged dendrobium orchids and a floating candle.Proposal #— Half the tables with a Trio Vignette and half with Silver Lanterns and rose petals, as well as, wedding color palette changes.Proposal #— Additional changes of flower girl hand posies, addition of mother’s corsages, additional boutonnieres, inclusion of toss bouquet, adding silver frames and table numbers, deleting of Trio Vignette, addition of floral centerpieces, addition of Presentation of the Virgin Mary, and addition of cake decorProposal #— Delete Silver Lanterns, addition of Baby’s Breath centerpieces.Proposal #— Delete Silver Lanterns, delete Baby’s Breath centerpieces, delete Trio Vignette, delete all floral centerpieces except one.Needless to say, we make any and all changes in our FreshBooks system to be as accurate and detailed as possible.Bridal Bouquet —As stated in our floral contract, we provided floral of peony, tulip, hydrangea, stock, Baby’s Breath, and greenery We established this early on from the initial consultation and the complainant later followwith another bouquet she liked which only had peony and roses, so we married the two from the initial proposal to the photo she sent (see attached photo with identified floral as contracted) *Bouquet has hydrangea (***), stock (Melon), spray roses (Melon and Blush), garden roses (Versillia (Melon) & Esperanza (Creme with Blush tips), Baby’s Breath (bottom/left), and greenery (foreground).At no time did the complainant ask for her bouquet to only be of peony and roses as her price point would have gone up in pricing reflective of Mother’s Day floral pricing, as well as, her contract would have state only peony and roses.Bridesmaid Bouquets —Our contract stated the bouquets will be a “smaller version” of the bridal bouquet and is done so reflecting a price point change as well The complainant had initially said the bridesmaid bouquets florals were falling out as they walked down the wedding aisle and was “almost” charged for the cle(see attached three photos below of the wedding aisle during and after the wedding party made their way down the wedding aisle and does not reflect ANY floral on the wedding aisle for flowers falling out, not even a petal).*Bouquets consist of hydrangea (Creme), garden roses (Versillia/Melon & Esperanza/Creme with Pink tips), spray roses (Melon/Blush), tulip, and Baby’s Breath as stated in the contract.Presentation to the Virgin Mary —Our contract stated six Red garden roses, and yes, we provided six Melon-colored garden roses.Cake Decor —In her email, dated May 15, 2017, at 2:p.m., the complainant stated the cake decor matched perfectly Our cake decor consisted of the same floral of hydrangea, spray roses, and garden roses Yet at this point, she is stating the color scheme was incorrect.Toss Bouquet —As a business standard, we provide a “Complimentary” toss bouquet to every bride; however, when we provide a 15% Bridal Show discount, we do not offer it The complainant did ask for the cost of a toss bouquet, at which point, I did offer the “Complimentary” toss bouquet; however, it was my oversight as I never included it in a revision, subsequently offering a refund for a complimentary item.Overcharging of $—Yes, this was my error as I looked at a bottom-line amount due NOT reflective of the 15% original Bridal Show discount A check was mailed to the complainant who has said she did not receive it, yet the check was for $278.80, to include the overcharge amount, $for a complimentary toss bouquet not received, and $for the Presentation of the Virgin Mary color of roses.The complainant has stated on a wedding review website she spent “thousands of dollars” with me for her floral, and in fact, only spent $1, I let the complainant know I was aware she was seeking refunds from her wedding vendor team and let her know I stood behind my work after receiving her threatening emailI have had to respond to the following:The KnotWedding WireRevdex.comAmerican Express Merchant ServicesThe complainants’ desired settlement is the following:100% refund for services not delivered —I have done so for the complimentary toss bouquet of $ The boutonniere and corsage were delivered and placed on the back table at the church (photo included from above).Return of overcharge of $— completed.Refund of Presentation to the Virgin Mary — $— completed as we did deliver, but not Red roses, but melon roses.$for missing corsages — we only did two per our contract (one was pinned on the groom’s mother, see photo attached from above reference), the other was placed at the back table at the church (see photo from above reference) *I will not refund for this.50% refund for services incorrectly delivered — I do not agree with this as all has been referenced above.I had agreed and mailed a check to the complainant for the following: $278.80Overcharge of $214.39Complimentary toss bouquet of $25.00Presentation to the Virgin Mary of $45.00I have included the “Accepted” floral proposal for your reference below.In closing, we have been in operation for years with experience in over 1,weddings It is imperative we visit and do consultations with our potential brides, following up with a descriptive proposal, and constantly keeping with the revisions needed to ensure a smooth, organized, and stress-free sand delivery We love what we do and enjoy the creative process!Thank you for the opportunity to explain our services rendered.Please let me know if you have any questions or require anything else from me.Warmest Regards, [redacted] ***

Dear Ms [redacted] ,Below is my respond to the continued dispute ID # [redacted] per paragraph:Paragraph #—In the original email complaint received, her signature block was reflective of her place of employment, which is/has been a client of Botanika Needless to say, I was shocked to receive a complaint under this company as we have received wonderful compliments of our services for past events and deliveries from the Executive Offices I was forwarded to the company Legal Department to inquire about employee handbook procedures use as personal email I was told no employee should use the company email for their personal use and was forwarded to the Human Resource Department for the Company Handbook clarification as this company has been a valuable client In relation to my response and the timeframe given by the complainant of three days was clearly not enough time to address each complaint, receive clarification, secure photo evidence, and respond Paragraph #—Again, as referenced in my previous response, I did not arrive late for the ceremony and/or reception Our company policy is to deliver to the ceremonial site first, followed by the reception site Typically, wedding parties arrive at the ceremony and receive their flowers for the bridal party, and, any ceremony floral is sat the time as well In this case, the bride had asked to have the flowers delivered to the hotel first, which is what I did as I was the sole delivery person I took the boxes to the hotel reception site (just like I normally do), and set-up I then made my way to the bridal suite to deliver the bridal bouquet and bridesmaid bouquets Afterward, as previously mentioned, I made my way to the Lobby to check on the cake delivery As I waited, the photographer told me in the hotel lobby the groomsmen were delayed, and setting her (the photographer) back on the time schedule I offered to help pin on the boutonnieres and corsages as I was waiting for the cake delivery I was not provided a list of photo requests to have any knowledge of what photos needed to be taken with the floral, and pinned on floral to the wedding party who were ready for photos.Paragraph #—Our delivery pricing varies per sof ceremony and reception site Our brides certainly have the option to pick up their floral where no delivery charge would have been necessary as they can sthe church and reception on their own if they wish.Paragraph #—In regards to our boutonnieres and corsages our boutonniere was contracted to be of a garden rose and Baby’s Breath and is reflective in Photo # Our corsage consisted of a garden rose, freesia blossom, spray roses, and Baby’s Breath and is reflective in Photo # Wrist corsages are available upon request Again, the boutonniere and corsage was placed on the back table at the church as mentioned to her sister and is reflective in previous email.Paragraph #—Delivery of boutonniere and corsage to church left unattended every weekend we do wedding set-ups at churches and receptions At no time in my years of experience has anyone stolen any floral product In this case, we also delivered two altar floral arrangements along with the Presentation to the Virgin Mary The front doors of the church are typically locked until one hour before the ceremony time At this location, through experience, I know to deliver thru the side door, which is what I did and continued on with my set-up The only individuals in the church were the church musicians and would not consider them thieves of a corsage and/or boutonniere Clearly, my arrival/deliver to the church was well within the contracted time of delivery.Paragraph #—Our delivery procedures again, when we deliver (anywhere, i.ehotel, wedding venue, ranch, private residence), we walk all boxes in to the reception site as it is the larger time allotment of our delivery and helps us to remain organized When flowers are exposed to heat, they will wilt! In any previous photos, you will not see wilting floral with this wedding Our vehicles are air-conditioned and allow us to easily transport our product In this case, bouquets are sitting in vases of water; once I got to the hotel, delivered boxes to the ballroom, I took out the bouquets from the vases of water and towel-dried them, placed them back in a floral box and walked them to the bridal suiteParagraph #— Floral description with missing peonies you will notice and is reflective in Photo #3, the so called missing peonies as they were the focal point of the bridal bouquetParagraph #— Presentation to the Virgin Mary yes, in my previous response acknowledgement of six Melon-colored roses instead of Red I have offered a refund of this.Paragraph #— Check # [redacted] was written on May 22, 2017, in the amount of $299.04.In my original response to the Revdex.com, I also responded to American Express as the customer requested a Chargeback in the amount of $ I responded to the Revdex.com and American Express at the same time as I am a busy business owner and am contracted for events on a weekly basis As of yesterday afternoon, American Express notified me I will be receiving the $812.93, as I provided sufficient evidence to all claims (see American Express email notification below)Again, in closing, we have been in operation for years with experience in over 1,weddings It is imperative we visit and do consultations with our potential brides, following up with a descriptive proposal, and constantly keeping up with the revisions needed to ensure a smooth, organized, and stress-free sand delivery We love what we do and enjoy the creative process!Thank you for the opportunity to explain our services rendered.Warmest Regards, [redacted] ***

Complaint: ***
I am rejecting this response because:
Since I’ve put in the complaint about my interaction with
*** *** and her company Botanika, I’ve followed up by putting an honest
review of our transaction on the Knot, Wedding Wire, and disputed the charge on
my credit cardAfter putting the review online on the Knot, *** began to
take me seriously at that pointIn fact, she even called my place of
employment to try to sabotage my livelihood to scare me in taking my review
downShe claimed that she had contacted the legal department at my company and
complained that their employee was involved in online slanderAlthough her
attempts at sabotage has failed as our transaction had nothing to do with my
employer, her actions as a business owner who encourages online reviews is
totally hypocriticalWhy would someone who claims to be professional do
something like that? Overall, this entire experience with Botanika is the worse
I’ve ever dealt with a businessShe brings up that I am also in negotiations
with another vendor for reasons that does not involve her or this complaint
That vendor has been settled because they admitted that they had messed up
delivering services on their contract and we’ve moved forward in a professional
matterIt is also important to mention that I had contracts with several other
vendors but because they all performed their services in the agreed upon manner
of our contract, I have not been seeking to pursue any type of retribution, in
fact I had great interactions with those vendors and left positive reviews on
their online review sitesBotanika continues to refute on services incorrectly
delivered and I do need to mention that I am not the only one who posted a negative
review on Botanika’s the Knot profile with a very similar experience
In response to her latest reply in this thread, she stands
by that she arrived at the 1:00pm windowAgain, she arrived after the
photographer who showed up promptly at 1:30pm which was the photographers
contracted start timeI can very much have witnesses’ statements that she
arrived after that, and even photos that happened before the flowers arrived to
the suiteShe never made any mention that delivering flowers to a bridal suite
is not policy, so I would have no knowledge to any exceptions she madeShe
tries to excuse the fact that we were in our robes still as a reason for not
being lateWe were still in our robes so that our photographer could take
getting ready picturesIn fact, the photographer had a list of photos she
wanted to capture including the flowers which is when she asked, “where are
your flowers” well after the 1:00pm timeframe
In regards to the complaints she made about delivery, she
charges $for delivery and set up so I’m not sure why she is bringing that
up here
She brings up the corsage versus boutonniere complaint that
was not listed in my Revdex.com complaintApparently, for all
future reference, her corsages look exactly like her boutonniere productsWhy
she pins the boutonnieres on women’s dresses instead of giving them an elastic
for their wrist is beyond meHowever, we apparently did receive boutonniere
and corsage for the groom’s parents as noted in my original complaint
She references that she left the corsage and boutonniere on
the back table in the church and has provided pictures that they were thereInstead
of bringing them to the church and leaving them there unattended she could have
very easily given it to any member of the bridal party that she had interaction
withThis refund is still completely necessaryI will not pay for products
that were not delivered accuratelyIf I was a business owner who delivered
products, I would not leave a product unattended, hope for the best and call
that deliveryAlso, in my email trail with the owner, on May 15, she
agreed in this and offered the full refund for the corsage and boutonniere that
she left on the back tableI do not understand why she rescinds it now with or
without photo evidence, those flowers were not properly delivered as she once
admitted
A lot of different things about her response only further
implicates Botanika and proves my statement to be trueShe says “Our standard
delivery procedure is to deliver all boxes of flowers to the reception where it
is air-conditioned and out of the hot van”, if you are a florist and it is your
job to deliver fresh flowers that aren’t browning, shouldn’t you be driving an
air- conditioned cool vehicle? Since she has just admitted that her company
vehicle that delivers the final product to customers does not maintain a temperature
that is imperative to keeping product fresh, more than likely the quality of
your product would be negatively affected, in this specific case, the
bridesmaids flowers that were browningIt is important to note that we had
bridesmaid bouquets and not all of them were photographed in detailI stand by
my bridesmaid who noted that her bouquet was browningShe has used floral
services before for a wedding so she knows the difference between fresh flowers
and browning flowers
She admits that although I requested it both verbally,
through email and over the phone, for lots of greenery in my bridal bouquet and
bridesmaids’ bouquet, she only used it for as she states, “Lots of greenery would
apply to centerpieces and ceremonial décor”This was never once mentioned to
me in meetings as every single time I spoke to her, I always concluded with
lots and lots of greenery in my bouquetIt was also contracted for an “open
and airy” bridal bouquet but you can see in the pictures that it’s a much more
tightly packed bouquet than anything else
My complaint included that she used colors outside of the
contract instead of sticking to the color pallet provided, and she admits she
used “Bouquet has hydrangea (***), stock (Melon), spray roses (Melon and
Blush), garden roses (Versillia (Melon) & Esperanza (Creme with Blush
tips), Baby’s Breath (bottom/left), and greenery (foreground).” In case you’d
like to explore this further, by definition melon is “a shade of orange” (Wikipedia)
I’d like to point out again what our contracted color palette was, “Matte
Silver, soft Peach, Blush, ***, Lite Pink, and lots of greenery” and that the
color orange was not included, never discussed, never proposed, and totally on
the judgement of the florist herself
Her statement about detailing which flowers were in my
bouquet also further provides evidence that it was not what was requested and
agreed upon in our contract since it was missing the peoniesI have never once
asked for a full peony bouquet and I have never once claimed that I did so I do
not know why she is claiming that in her responseHowever, here she details
what she put in my bouquet and you can note that what is missing is the peony
Here is her statement and here is the contract,
“Bouquet has hydrangea (***), stock (Melon), spray roses (Melon and
Blush), garden roses (Versillia (Melon) & Esperanza (Creme with Blush
tips), Baby’s Breath (bottom/left), and greenery (foreground)” versus
contracted: “Our open & airy bouquet will be adorned with fragrant peony,
tulip, hydrangea, stock, Baby’s Breath, greenery, and trimmed out with a ***
ribbon wrap.”
She admits that although we had a contract for six Red
garden roses for our flowers to the presentation of Mary she did go ahead and
provide six Melon-colored roses insteadAdmitting that she has already voided
this contractIn the Catholic Church, it is filled with traditions and the
flowers to Mary is one of those traditionsImagine my surprise when the priest
raised his eyes about the flowers when we did the presentation*** claimed
to know so much about the Catholic faith and if she did she would have
consciously known how big of a deal it was to provide the wrong color roses for
this tradition, just for her to save a buckExtremely disappointing
She brings up that my complaint about the cake décor is
inconsistent and I’d like to clear that upOn May 15th, I wrote my
initial complaint to the merchant in which I said that our bouquets were not in
the color scheme and the cake wasSince it was dark in our reception venue where
our cake was located, I could not clearly recall what color the cake flowers
wereUpon receiving the pictures from our photographer on May 16th,
I did see that the flowers used for the cake used the same melon color and
therefore not in our color scheme
I’d also like to point out that the merchant claims to have
sent me a check (which I have yet to receive) for the overcharge, plus the
refund for the flowers to Mary and the toss bouquet for a total of $I’d
like to point out that my total remaining balance due on the contract was
$and she charged me $812.93, a total of $overI did note that
her claimed refund of $is mathematically inaccurate, regardless if she
took 15% off or refunded the taxEither way you calculate it, $does not
make sense nor does it even come close to rectifying this situation and the
poor misconduct of this company
I have asked the merchant to send a refund of our requested
amount in the form of a cashier’s check or money order and I have yet to
receive any type of payment or return of my overchargeShe claims that I have
been threatening her when in fact she has been calling my work and threatening
meIt is my right as a business consumer to contact the Knot and WeddingWire
to post the truth of our transaction together and I gave her the opportunity to
try to work it out with me prior to posting these reviewsI waited the three
business days and the weekend for her to respond to me and she ignored me The way that this business has been conducting
itself is outrageous and totally unprofessionalNot the way a business who wants
to be accredited by the Revdex.com should behave in any shape or
formI stand by my request and still feel that I am being generous by not currently
pursuing more in damages from this interactionI have consulted with legal
representation and will continue move forward in seeking full damages if
necessary especially since she has now admitted to voiding our entire contract
together.
Regards,
*** ***

Dear Ms. [redacted],Below is my respond to the continued dispute ID #[redacted] per paragraph:Paragraph #1 —In the original email complaint received, her signature block was reflective of her place of employment, which is/has been a client of Botanika.  Needless to say, I was shocked to receive a complaint under this company as we have received wonderful compliments of our services for past events and deliveries from the Executive Offices.  I was forwarded to the company Legal Department to inquire about employee handbook procedures use as personal email.  I was told no employee should use the company email for their personal use and was forwarded to the Human Resource Department for the Company Handbook clarification as this company has been a valuable client.  In relation to my response and the timeframe given by the complainant of three days was clearly not enough time to address each complaint, receive clarification, secure photo evidence, and respond.  Paragraph #2 —Again, as referenced in my previous response, I did not arrive late for the ceremony and/or reception.  Our company policy is to deliver to the ceremonial site first, followed by the reception site.  Typically, wedding parties arrive at the ceremony and receive their  flowers for the bridal party, and, any ceremony floral is set-up at the time as well.  In this case, the bride had asked to have the flowers delivered to the hotel first, which is what I did as I was the sole delivery person.  I took the boxes to the hotel reception site (just like I normally do), and set-up.  I then made my way to the bridal suite to deliver the bridal bouquet and bridesmaid bouquets.  Afterward, as previously mentioned, I made my way to the Lobby to check on the cake delivery.  As I waited, the photographer told me in the hotel lobby the groomsmen were delayed, and setting her (the photographer) back on the time schedule.  I offered to help pin on the boutonnieres and corsages as I was waiting for the cake delivery.  I was not provided a list of photo requests to have any knowledge of what photos needed to be taken with the floral, and pinned on floral to the wedding party who were ready for photos.Paragraph #3 —Our delivery pricing varies per set-up of ceremony and reception site.  Our brides certainly have the option to pick up their floral where no delivery charge would have been necessary as they can set-up the church and reception on their own if they wish.Paragraph #4 —In regards to our boutonnieres and corsages…our boutonniere was contracted to be of a garden rose and Baby’s Breath and is reflective in Photo #1.  Our corsage consisted of a garden rose, freesia blossom, spray roses, and Baby’s Breath and is reflective in Photo #2.  Wrist corsages are available upon request.  Again, the boutonniere and corsage was placed on the back table at the church as mentioned to her sister and is reflective in previous email.Paragraph #5 —Delivery of boutonniere and corsage to church left unattended…every weekend we do wedding set-ups at churches and receptions.  At no time in my 20 years of experience has anyone stolen any floral product.  In this case, we also delivered two altar floral arrangements along with the Presentation to the Virgin Mary.  The front doors of the church are typically locked until one hour before the ceremony time.  At this location, through experience, I know to deliver thru the side door, which is what I did and continued on with my set-up.  The only individuals in the church were the church musicians and would not consider them thieves of a corsage and/or boutonniere.  Clearly, my arrival/deliver to the church was well within the contracted time of delivery.Paragraph #6 —Our delivery procedures…again, when we deliver (anywhere, i.e. hotel, wedding venue, ranch, private residence), we walk all boxes in to the reception site as it is the larger time allotment of our delivery and helps us to remain organized.  When flowers are exposed to heat, they will wilt!  In any previous photos, you will not see wilting floral with this wedding.  Our vehicles are air-conditioned and allow us to easily transport our product.  In this case, bouquets are sitting in vases of water; once I got to the hotel, delivered boxes to the ballroom, I took out the bouquets from the vases of water and towel-dried them, placed them back in a floral box and walked them to the bridal suite. Paragraph #7 — Floral description with missing peonies…you will notice and is reflective in Photo #3, the so called missing peonies as they were the focal point of the bridal bouquet. Paragraph #8 — Presentation to the Virgin Mary…yes, in my previous response acknowledgement of six Melon-colored roses instead of Red.  I have offered a refund of this.Paragraph #10 — Check #[redacted] was written on May 22, 2017, in the amount of $299.04.In my original response to the Revdex.com, I also responded to American Express as the customer requested a Chargeback in the amount of $812.93.  I responded to the Revdex.com and American Express at the same time as I am a busy business owner and am contracted for events on a weekly basis.  As of yesterday afternoon, American Express notified me I will be receiving the $812.93, as I provided sufficient evidence to all claims (see American Express email notification below). Again, in closing, we have been in operation for 20 years with experience in over 1,000 weddings.  It is imperative we visit and do consultations with our potential brides, following up with a descriptive proposal, and constantly keeping up with the revisions needed to ensure a smooth, organized, and stress-free set-up and delivery.  We love what we do and enjoy the creative process!Thank you for the opportunity to explain our services rendered.Warmest Regards,[redacted]

Below is my response to the dispute ID #[redacted]: I originally met with the complainant at a Bridal Fair where we visited during a mini-consultation to discuss wedding ideas for her wedding day.  During our consultation process, we write down information of wedding location for the ceremony and...

reception, color scheme, floral preferences, and wedding decor needs to include wedding party needs of bridesmaids, boutonnieres, corsages, ceremonial decor, and reception decor to consist of guest table centerpieces, sign-in table, cocktail tables, cake table, and/or anything else which would require floral and/or decor.  We follow-up with a descriptive proposal with each line-item, description, wedding color palette, quantities, and pricing.  We offered a 15% discount as a “Thank You” for our bride’s time during our mini-consultation which is reflected in their customized proposal.  This is our business standard as EVERY single bride is different in her wedding needs, so our proposal process is essential and extensive!  Our file indicates changes were made both increasing her total, as well as, decreasing her total.  Our “Payment” terms indicate to each client they are able to make any changes until seven days before the wedding date so we can catch any last moment changes needed.  The industry standard is 14 to 21 days out from the wedding date. The day of the wedding, I arrived at the hotel for delivery.  Previously, the bride had asked for a 1:00 p.m. delivery to the hotel and asked if we/I could deliver the bridesmaid bouquets to the hotel suite.  Our typical practice is to deliver to the ceremony as I do not like the liability for our staff/crew to deliver to hotel suites as wedding parties are dressing and alcohol is typically involved.  Being I was doing the set-up myself, I agreed to take the bouquets up to the hotel suite.    Our standard delivery procedure is to deliver all boxes of flowers to the reception where it is air-conditioned and out of the hot van.  When I arrived, I made my way to the reception/ballroom located on the 2nd Floor with three floral boxes which required me to make three separate trips to the reception/ballroom, again on the 2nd Floor.  I placed out the cake flowers (the cake had not been delivered at this point), placed the arrangement on the reception table, took out the bridesmaid bouquets from vases of water (essential during transport), and consolidated boxes.  Afterward, I made my way to the hotel suite to deliver the bridal and bridesmaid bouquets.  As I entered, I noticed the bride and bridesmaids were still in their robes.  Our delivery procedure is to display the bouquets for the photographer so all the photographer has to do is take a photo (see photo of displayed bouquets on left console in front of tv/bride still in her robe/below center).  During this time, the bride asked if I could place her grandfather’s pin keepsake on the handle of her bouquet, and did so (see attached photo/below right photo).  Afterward, I made my way to the hotel lobby to check the status of the cake delivery so I could complete the decoration of the wedding cake and make my way to the ceremony for set-up.  As I waited in the lobby, the photographer made her way to the lobby, as well, and shared she was waiting on the groom and groomsmen as they were behind on the photographer’s timeline.  As I waited for the cake delivery, I helped pin on all the boutonnieres for the groom, dad, groomsmen, ushers, ring bearer, and groom’s mother (see attached photo above left ).  The complainant had stated I pinned on a boutonniere on the groom’s mother and wanted a refund being she had ordered a corsage (see attached photo with groom’s mother wearing a corsage).  I clearly had one boutonnière and one corsage left as the bride’s parents had not made their way to the lobby for photos.  Afterward, I saw the cake delivery making its’ way to the reception/ballroom, and I made my way to complete the cake decoration of flower placement as contracted.  During the cake delivery, I spoke with the owners of Creations Cakes as I waited for them to set-up the tiered cake.  Once completed, I made my way to the church to deliver two altar floral arrangements, the boutonniere and corsage, and Presentation to the Virgin Mary.  On my way, a call came in on my cell phone and I answered with “Hello [redacted]” as I had saved my phone number in my phone; however, it was not her, it was her sister inquiring about the Presentation to the Virgin Mary and its’ location.  I explained we place the Presentation to the Virgin Mary at the altar table for the priest to bless and did so once I arrived at the ceremony for set-up.  I explained how I have the dad’s boutonniere and mother’s corsage with me as they were not down in the lobby for photos and let her know I would leave them at the back table of the church (see attached photo).*Back left table has placement of corsage and boutonniere as communicated to sister who called about the Presentation to the Virgin Mary.Our set-up was easy, efficient, and as a one-person delivery, did not feel stressed, rushed, and/or impaired in our delivery.  I, at no point, was late and/or delayed.  When I arrived to the reception/ballroom, their was not a single employee and/or guest.  When I arrived to the ceremony, the only people in the church were musicians who were practicing; no guests had arrived, not event the priest.Wedding color scheme/palette —Our contract stated Matte Silver (any metallic is used for containers as flowers are not in Silver unless you spray pain them), soft Peach, Blush, [redacted], Lite Pink, and lots of greenery.  I stand by my work that this was done.  Lots of greenery would apply to centerpieces and ceremonial decor as these are larger displays.  We did not use any other color i.e. Purple, Blue, Lime Green, Yellow, etc. in this color scheme.  Here is a photo of the “Welcome” board the bride/family provided as guests entered to the ballroom as the color scheme for the wedding with their own floral selection.The complainant originally stated the following for centerpieces:Proposal #1 — Trio Vignette of three glass cylinders with submerged dendrobium orchids and a floating candle.Proposal #2 — Half the tables with a Trio Vignette and half with Silver Lanterns and rose petals, as well as, wedding color palette changes.Proposal #3 — Additional changes of flower girl hand posies, addition of mother’s corsages, additional boutonnieres, inclusion of toss bouquet, adding silver frames and table numbers, deleting of Trio Vignette, addition of floral centerpieces, addition of Presentation of the Virgin Mary, and addition of cake decor. Proposal #4 — Delete Silver Lanterns, addition of Baby’s Breath centerpieces.Proposal #5 — Delete Silver Lanterns, delete Baby’s Breath centerpieces, delete Trio Vignette, delete all floral centerpieces except one.Needless to say, we make any and all changes in our FreshBooks system to be as accurate and detailed as possible.Bridal Bouquet —As stated in our floral contract, we provided floral of peony, tulip, hydrangea, stock, Baby’s Breath, and greenery.  We established this early on from the initial consultation and the complainant later followed-up with another bouquet she liked which only had peony and roses, so we married the two from the initial proposal to the photo she sent (see attached photo with identified floral as contracted).  *Bouquet has hydrangea ([redacted]), stock (Melon), spray roses (Melon and Blush), garden roses (Versillia (Melon) & Esperanza (Creme with Blush tips), Baby’s Breath (bottom/left), and greenery (foreground).At no time did the complainant ask for her bouquet to only be of peony and roses as her price point would have gone up in pricing reflective of Mother’s Day floral pricing, as well as, her contract would have state only peony and roses.Bridesmaid Bouquets —Our contract stated the bouquets will be a “smaller version” of the bridal bouquet and is done so reflecting a price point change as well.  The complainant had initially said the bridesmaid bouquets florals were falling out as they walked down the wedding aisle and was “almost” charged for the clean-up (see attached three photos below of the wedding aisle during and after the wedding party made their way down the wedding aisle and does not reflect ANY floral on the wedding aisle for flowers falling out, not even a petal).*Bouquets consist of hydrangea (Creme), garden roses (Versillia/Melon & Esperanza/Creme with Pink tips), spray roses (Melon/Blush), tulip, and Baby’s Breath as stated in the contract.Presentation to the Virgin Mary —Our contract stated six Red garden roses, and yes, we provided six Melon-colored garden roses.Cake Decor —In her email, dated May 15, 2017, at 2:15 p.m., the complainant stated the cake decor matched perfectly.  Our cake decor consisted of the same floral of hydrangea, spray roses, and garden roses.  Yet at this point, she is stating the color scheme was incorrect.Toss Bouquet —As a business standard, we provide a “Complimentary” toss bouquet to every bride; however, when we provide a 15% Bridal Show discount, we do not offer it.  The complainant did ask for the cost of a toss bouquet, at which point, I did offer the “Complimentary” toss bouquet; however, it was my oversight as I never included it in a revision, subsequently offering a refund for a complimentary item.Overcharging of $214.39 —Yes, this was my error as I looked at a bottom-line amount due NOT reflective of the 15% original Bridal Show discount.  A check was mailed to the complainant who has said she did not receive it, yet the check was for $278.80, to include the overcharge amount, $25.00 for a complimentary toss bouquet not received, and $45.00 for the Presentation of the Virgin Mary color of roses.The complainant has stated on a wedding review website she spent “thousands of dollars” with me for her floral, and in fact, only spent $1,411.47.  I let the complainant know I was aware she was seeking refunds from her wedding vendor team and let her know I stood behind my work after receiving her threatening email. I have had to respond to the following:The KnotWedding WireRevdex.comAmerican Express Merchant ServicesThe complainants’ desired settlement is the following:100% refund for services not delivered —I have done so for the complimentary toss bouquet of $25.00.  The boutonniere and corsage were delivered and placed on the back table at the church (photo included from above).Return of overcharge of $214.39 — completed.Refund of Presentation to the Virgin Mary — $45.00 — completed as we did deliver, but not Red roses, but melon roses.$70.00 for missing corsages — we only did two per our contract (one was pinned on the groom’s mother, see photo attached from above reference), the other was placed at the back table at the church (see photo from above reference).  *I will not refund for this.50% refund for services incorrectly delivered — I do not agree with this as all has been referenced above.I had agreed and mailed a check to the complainant for the following:  $278.80Overcharge of $214.39Complimentary toss bouquet of $25.00Presentation to the Virgin Mary of $45.00I have included the “Accepted” floral proposal for your reference below.In closing, we have been in operation for 20 years with experience in over 1,000 weddings.  It is imperative we visit and do consultations with our potential brides, following up with a descriptive proposal, and constantly keeping with the revisions needed to ensure a smooth, organized, and stress-free set-up and delivery.  We love what we do and enjoy the creative process!Thank you for the opportunity to explain our services rendered.Please let me know if you have any questions or require anything else from me.Warmest Regards,[redacted]