Botelho's Auto Body & Garage

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Regarding Mr. [redacted]'s concern, we have a scheduled service appointment for today. The conversation regarding a 300.00 dollar repair was about regular maintenance and not warranty or extended service contract coverage.I plan on speaking to Mr. [redacted] when he arrives and addressing any concerns. We...

are willing to due what ever it takes for his complete satisfaction.[redacted]

Not going back and forth with you guys . u messed up my bike and I got stuck paying the bill. U will b held accountable. 
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

that is not correct. My bike had no visible damage nor did it vibrate upon arriving in your shop and in youre possesion. But when I left your shop. It had a bent rotor and knocking noise. From left side. Im not asking for nothing more. But for you to pay for the problems that you left me with . when I left your shop. 
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I would like to apologize for your recent service not exceeding your expectations.  As you can see by the scanned copy of your repair order, you requested we perform the factory service recall to replace the secondary master cylinder as well as an issue with the front brake lever feeling...

"sticky" and a vibration from the rear of the bike intermittently when riding.  With your complaint of the vibration you stated you found the rear brake rotor was loose to the touch.  Due to you having multiple complaints with your brake system, my shop foreman could not test ride due to safety concerns and performed a preliminary inspection on the bike and found the rear brake rotor worn out and in need of replacement and the front master cylinder plunger sticking and in need of replacement/rebuilding.  When I called you with the initial findings and gave you an estimate, you declined those repairs due to price.  Once we completed the Honda factory recall at no cost to you, the technician then found the front left brake rotor bent and contacting the brake caliper and pads.  I called you again and gave an estimate with the secondary findings  and you again declined the repair due to price.  We took every opportunity to give you options to repair the safety issues with your braking system and you declined all of them.  I even had the technician remove the aftermarket front disc brake rotor covers at no charge to you so we could explain and show you the factory warranty repair that was performed and that there was no need for us to have any contact with the brake rotor, therefore the issue was unrelated to the repair we performed.  You informed me that you recently purchased the motorcycle and did not have any knowledge of the service history.  As a goodwill gesture, I would like to extend a 10% discount on the cost of the repairs needed to your motorcycle.  We appreciate your business and look forward to serving you in the future.