01/19/ re:ID # [redacted] This is in response to a complaint from James M [redacted] Mr [redacted] had his Nissan Xterra towed into our shop on Dec 19th of 2014.He had contacted us previously and asked if we do transmission work, to which we replied yes.When vehicle came in it was a NO CRANK, so we checked battery and related connections all of which appeared OK.We then retrieved a code, U0101, which is a loss of communications with TCMFurther diagnosis revealed a blown ATC fuse.After replacing fuse, vehicle would start time, then blow the fuse againFurther diagnosis revealed that the Wheel DriveActuator was shorting and causing the fuse to blowThe customer was informed of this finding, we recommended the replacementof the 4WD actuator and the customer approved the repair.After Actuator was installed, vehicle would start every time, where before, when vehicle was put into gear, the fuse would blow.The vehicle could now be started and driven, but once shut off, would not start again without replacing fuseFurther diagnosisrevealed a possible short in the transmission valve body being caused by water intrusion into the transmissionAfter more research,it was determined that NISSAN has had numerous problems and a recall with this electronic transmission, and offered some recallassistance, but this was capped by NISSAN at 100k miles, to which this vehicle has over 125,miles on it.When it was explained to Mr [redacted] about the findings and the eventual replacement of the transmission, he declined any further repairs.I understand Mr [redacted] 's concern about needing a transmission and the related costs, but after conferring with the ASE MasterTech who performed the work, there is no way that a vehicle that is towed into the shop with a NO CRANK problem could be diagnosed with a bad transmission until other related issues were resolved.It is unfortunate that Mr [redacted] 's vehicle has this problem, and I understand if he chooses not to replace the transmission at this time.As an offer to try to find a solution to this issue, I would be willing to offer Mr [redacted] a 25% discount off the completed repairs.Total Invoice to date: $1012.43, minus 25% discount, net amount due, $759.33.It should also be noted that Mr [redacted] can come and pick up his vehicle, start it, and drive it home,this was not possible until the replacement of the 4WD actuatorUnfortunately he will have to put a new fuse in to restart it again after shutting it off.Also, we do charge storage for vehicles left on our possession over days, I do not wish to add this to Mr [redacted] 's bill, but if left inour care much longer, I will be forced to include this in our chargesI hope we can find a mutually agreeable solution to this problem[redacted] OwnerSandalwood Car Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be in to pick my car up on Thursday afternoon only if the price total is $not a penny higher Sorry if there was a communication problem, but when I got a price quote I was told that the car would be fixed Fixed in my mind means no more problems Regards, [redacted]
01/19/ re:ID # [redacted] This is in response to a complaint from James M [redacted] Mr [redacted] had his Nissan Xterra towed into our shop on Dec 19th of 2014.He had contacted us previously and asked if we do transmission work, to which we replied yes.When vehicle came in it was a NO CRANK, so we checked battery and related connections all of which appeared OK.We then retrieved a code, U0101, which is a loss of communications with TCMFurther diagnosis revealed a blown ATC fuse.After replacing fuse, vehicle would start time, then blow the fuse againFurther diagnosis revealed that the Wheel DriveActuator was shorting and causing the fuse to blowThe customer was informed of this finding, we recommended the replacementof the 4WD actuator and the customer approved the repair.After Actuator was installed, vehicle would start every time, where before, when vehicle was put into gear, the fuse would blow.The vehicle could now be started and driven, but once shut off, would not start again without replacing fuseFurther diagnosisrevealed a possible short in the transmission valve body being caused by water intrusion into the transmissionAfter more research,it was determined that NISSAN has had numerous problems and a recall with this electronic transmission, and offered some recallassistance, but this was capped by NISSAN at 100k miles, to which this vehicle has over 125,miles on it.When it was explained to Mr [redacted] about the findings and the eventual replacement of the transmission, he declined any further repairs.I understand Mr [redacted] 's concern about needing a transmission and the related costs, but after conferring with the ASE MasterTech who performed the work, there is no way that a vehicle that is towed into the shop with a NO CRANK problem could be diagnosed with a bad transmission until other related issues were resolved.It is unfortunate that Mr [redacted] 's vehicle has this problem, and I understand if he chooses not to replace the transmission at this time.As an offer to try to find a solution to this issue, I would be willing to offer Mr [redacted] a 25% discount off the completed repairs.Total Invoice to date: $1012.43, minus 25% discount, net amount due, $759.33.It should also be noted that Mr [redacted] can come and pick up his vehicle, start it, and drive it home,this was not possible until the replacement of the 4WD actuatorUnfortunately he will have to put a new fuse in to restart it again after shutting it off.Also, we do charge storage for vehicles left on our possession over days, I do not wish to add this to Mr [redacted] 's bill, but if left inour care much longer, I will be forced to include this in our chargesI hope we can find a mutually agreeable solution to this problem[redacted] OwnerSandalwood Car Care
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will be in to pick my car up on Thursday afternoon only if the price total is $not a penny higher Sorry if there was a communication problem, but when I got a price quote I was told that the car would be fixed Fixed in my mind means no more problems Regards, [redacted]