Bottega Veneta Inc.

Long story short. I never received my order. After FedEx investigation, they took responsibility and cut a check. I still have yet to receive a replacement or refund. Spent nearly $4000. I was excited about the brand until I see how they treat customer issues. Its been 3 weeks and still not fully resolved. Although I am aware it is not the store workers fault, but is the back office as the store workers/manager must await the response in what to do next. It just seems as the company is awaiting the physical check in hand as pose to replacement or refund while they await the check so they can keep me as a customer. I guess money is more of their concern, im aware of protocol and steps yet still no excuse. Never again. I no longer want the order as I will not represent such a brand that doesn't take care of customer issues in a timely manner. I want a full refund, as I paid cash, dont want a check as I did not pay with a check...

Long story short,I did not receive my purchase that was shipped, After the investigation, FedEx took responsibility and cut a check, I have still yet to receive a replacement or refund. Seems as though they are awaiting the physical check as pose to satisfying the customer , replacing the items, and just awaiting the check to arrive, Money seems to me their concern... I was excited about the brand until I see how they handle customer issues...Spent nearly $4000. Not the fault of the workers at the store location, they must await a answer from the back office in what to do. Never again. As of today. I must turn this over to my Attorney..

Revdex.com:At this time, my complaint, ID *** regarding Bottega Veneta Inchas been resolved Once the company heard the Revdex.com was involved, they issued a credit THANK YOU!
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,*** ***

Review: I purchased a Clutch from the Bottega store on [redacted] for my wife just 2 days back. As I was visiting Los angeles from Dallas, TX it was surprise for my wife. When I was asking if I can return he mentioned I can exchange within 10 days and kept askign about return he just kept saying I can do within 10 days but, he never once mentioned that I cannot return the purchase and its a final sale.

Now my wife does not like the bag and she wants a completely different brand and when I tried calling the store and they were pretty clear on the policy. I told the sales guy was not clear

and hence I bought it under the assumption that I could always return if my wife doesnt like and instead of considering the full refund return because they made a mistake while selling they said I cannot return and can only exchange.

This is my first purchase with my brand and I promise I will never ever recommend or purchase this brand for ANYONE. I am well within the 10 days policy period.I should just stuck to PRADA or LV.

And what amazes me is they have full return policy for online purchases upto 20 days and mine is just 2 days.Desired Settlement: I just want to return this product for full refund. I purchased it on 05/**/2014. I will NEVER EVER consider this brand ever.

Consumer

Response:

At this time, I have not been contacted by Bottega Veneta Inc. regarding complaint ID [redacted].

Sincerely,

Review: I was informed by Salesperson in their store that the item I was purchasing was returnable and refundable as I was making the purchase via email communication and not in person and have not the opportunity to examine the product prior to purchase.

I provided my credit card information to the salesperson and had the item shipped to me. When I returned the item to the store, my purchase was not refunded.Desired Settlement: Full refund of entire purchase price of $3066.75

Review: I purchased a bracelet on 06/**/15 on line. The bracelet received was defective. My girlfriend wore it only to find out the loop is too big and the bracelet continuously fell off her arm. We contacted the store in Boston and they asked us to come in. We did, however, they confirmed the bracelet was defective but could not help us as the item was purchased on line. They called the on line customer service and in turn they sent me a return label. I filled out the return form and returned the bracelet. I then received an email saying the item could not be accepted as a return and will be mailed back to me.

How can this be? I purchase a leather bracelet from what I thought was a reputable company. The bracelet is defective. I bring it back to a store and they say they don't deal with on line purchases. I return it to the on line service and they don't accept it. What type of business is this? I have been in retail for over 30 years and have NEVER heard or experienced such a debacle!!Desired Settlement: I want a refund of the purchase I made on my [redacted] charge on 06/**/15 for $265.63.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Bottega Veneta Inc. has been resolved. Once the company heard the Revdex.com was involved, they issued a credit. THANK YOU!

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]