Bottle Blonde AZ

As a standard practice, when a customer purchases bottle service; if two different bottles of alcohol are ordered, both bottles will be opened at the table at the same timeThe Customer ordered bottle of Belvedere Magnum and bottle of Grey GooseBoth of which were opened at the time they were delivered to the table and were both options for consumption to the party at the tableThe gratuity on this tab at 20% would have been $for the entire totalThe customer signed his receipt for a gratuity of $194.00, $above 20%We do not believe the gratuity was beyond reasonAgain, Bottled Blonde does not offer refunds on items consumed partially or fully if a customer was asked to leave because of his or her own actionsHowever, to show our appreciation for our customers and as a good will gesture, this one time only, Bottled Blonde will extend the offer of a $giftcard for the customer to use during their next visit

Customer purchased table service on 11/Our prices are standard throughout the entertainment/bar district in Old Town ScottsdaleThe customer was informed prior to the delivery of the bottles the cost of each itemCustomer could have cancelled his order at any time prior to the bottles being
openedCustomer and his party became disruptive to other patrons in the establishmentAfter several attempts to rectify the rowdiness of the customer and his party; management and security made the executive decision to escort the customer and party out of the buildingCustomer’s behavior and his own actions initiated him being escorted from the premiseCustomer was asked to complete and sign his receipt prior to leaving; which he didOn November 10, we received a chargeback request from American Express stating “Cardmember does not recognize the Charge.” We responded to American Express with proof of signed receipt and documentation that the customer was in fact at our location for time of purchaseAmerican Express sided in our favorOn November 25, we received another chargeback request from American Express stating “Cardmember requests a replacement for goods and services or credit”Contradicting the first initial chargeback the customer claimed they did not recognize the charge We again supplied American Express with proof of signed receipt and documentation that the customer was in fact at our locationAmerican Express sided in our favor again Bottled Blonde creates an atmosphere that is welcoming and enjoyable for its customers’We want our customers to have a safe and pleasant experienceIf at any point we feel a patron is being disruptive to other customers, unsafe to themselves or others or putting the business at risk, we will make the executive decision to escort the customer from the premiseWe do not offer refunds on items consumed partially or fully if a customer was asked to leave by his or her own actions

The second bottle that was purchased was never opened ...It was a Grey Goose Bottle for and the tip was not the agreed upon tip for the servicesThis is Unacceptable and need to be credited back to the card

Customer purchased table service on 11/Our prices are standard throughout the entertainment/bar district in Old Town ScottsdaleThe customer was informed prior to the delivery of the bottles the cost of each itemCustomer could have cancelled his order at any time prior to the bottles being
openedCustomer and his party became disruptive to other patrons in the establishmentAfter several attempts to rectify the rowdiness of the customer and his party; management and security made the executive decision to escort the customer and party out of the buildingCustomer’s behavior and his own actions initiated him being escorted from the premiseCustomer was asked to complete and sign his receipt prior to leaving; which he didOn November 10, we received a chargeback request from American Express stating “Cardmember does not recognize the Charge.” We responded to American Express with proof of signed receipt and documentation that the customer was in fact at our location for time of purchaseAmerican Express sided in our favorOn November 25, we received another chargeback request from American Express stating “Cardmember requests a replacement for goods and services or credit”Contradicting the first initial chargeback the customer claimed they did not recognize the charge We again supplied American Express with proof of signed receipt and documentation that the customer was in fact at our locationAmerican Express sided in our favor again Bottled Blonde creates an atmosphere that is welcoming and enjoyable for its customers’We want our customers to have a safe and pleasant experienceIf at any point we feel a patron is being disruptive to other customers, unsafe to themselves or others or putting the business at risk, we will make the executive decision to escort the customer from the premiseWe do not offer refunds on items consumed partially or fully if a customer was asked to leave by his or her own actions

As a standard practice, when a customer purchases bottle service; if two different bottles of alcohol are ordered, both bottles will be opened at the table at the same timeThe Customer ordered bottle of Belvedere Magnum and bottle of Grey GooseBoth of which were opened at the time they were delivered to the table and were both options for consumption to the party at the table The gratuity on this tab at 20% would have been $for the entire totalThe customer signed his receipt for a gratuity of $194.00, $above 20%We do not believe the gratuity was beyond reasonAgain, Bottled Blonde does not offer refunds on items consumed partially or fully if a customer was asked to leave because of his or her own actionsHowever, to show our appreciation for our customers and as a good will gesture, this one time only, Bottled Blonde will extend the offer of a $giftcard for the customer to use during their next visit

The second bottle that was purchased was never opened ...It was a Grey Goose Bottle for 300 and the tip was not the agreed upon tip for the services. This is Unacceptable and need to be credited back to the card.

As a standard practice, when a customer purchases bottle service; if two different bottles of alcohol are ordered, both bottles will be opened at the table at the same time. The Customer ordered 1 bottle of Belvedere Magnum and 1 bottle of Grey Goose. Both of which were opened at the time they were delivered to the table and were both options for consumption to the party at the table. The gratuity on this tab at 20% would have been $180.00 for the entire total. The customer signed his receipt for a gratuity of $194.00, $14 above 20%. We do not believe the gratuity was beyond reason. Again, Bottled Blonde does not offer refunds on items consumed partially or fully if a customer was asked to leave because of his or her own actions. However, to show our appreciation for our customers and as a good will gesture, this one time only, Bottled Blonde will extend the offer of a $200.00 giftcard for the customer to use during their next visit.