BottleDrop

I'm glad I read all of these complaints. I thought I was alone in thinking this company is FRAUDULENT and should be investigated. We have been using the bags/bottle drop since last summer (over a year). One missing bag is a mistake, two missing bags is incompetence, three missing bags is gross negligence. HOWEVER, this is fraudulent behavior. EVERY bottle drop we make results in our having to call them up and ask them where-the-*** our deposit is.
When you finally get ahold of them, they are always real polite and say, "Well, we have no record of your bag drop, but we'd be glad to credit you account."
That response also makes me think this is a scam. They will pretend this is a big mistake. But I would guess they are counting on most people not keeping track of their bottle drops and not noticing that their money never shows up.
This is equivalent to depositing money into your bank ATM and NEVER having the right amount show up in your bank account. Who would stand for that????
Is there any gov't entity that AUDITS them? A simple audit would show that they take IN many more bottles than they CREDIT people for. The OBCR needs investigated.

On Thursday, 8/13,
I dropped three green bags with my tag at Fred Meyer located 15995 SW Walker Rd.

I put 90 cans in the each bags, however the report was only $15.30.

This is the second time I got wrong report from Bottle drop which showed less than a half of whole amount.

Last time when I got wrong report where have I used same kiosk, I waited another report which was not counted yet, however I had never gotten another report.

I was using one of the botte drop machines, the individual item, self loader. I've always counted my items as I load them. After my first bag, I noticed my count was off from the machine. So I started to watch the machine as I deposited cans and noticed many of my cans wernt being counted, but also not being rejected. The machine was taking my product with no intention of anything in return. I asked for assistance on the matter and was shunned/Ignored by the manager, but another employee offered his assistance. The employee explained that he would reimburse me once I was done, just to keep track of the count. I figured, ok its only been a few cans. Well my next 13 gallon bag, I deposited 20 and 5 counted. I exited the machine with slip in hand and went to the front counter. At this point the manager and the employee are there and available. Before I could say anything. The manager spoke, "Now that your both here I can explain this." He explained how they don't give a deposit for out of state items, regardless of it being posted on the item, 10cent OR deposit. Needless to say I cashed in 6 stuffed 13gallon bags and got around 20.00. I usually make the limit of 35.00. And the machine never spit out one can.

I have an account with Bottle Drop I have misplaced my pin/code necessary to access my account and get my refund.
I have called numerous times to the Bottle Drop number on their website and left messages with my phone number.
I have e-mailed customer service. I have called ORBC and left messages, stating my concern and leaving my phone number.
No one ever responses.
I know I have money owed me as I received an account summary for August, but have no way to access the refund without the pin/code.

on 7/11 I drop off 12 bags at the Beaverton bottle drop site. still waiting to get credit for those bags,
I've email them and phone call With only auto reply's.

I have been attempting to contact Bottledrop for several (appr 4) weeks now, needing to reset/recover my account PIN (I have forgotten it). I have placed many calls to them over this period and not received any reply. Once, about a week in, I emailed them to see if this could be done by email, and many days later received the reply that no, it had to be done by phone, so I resumed calling.

I have made two "deposits" of bottles at the BottleDrop facility at Cornelius Pass Fred Meyer (on Imbree). I do not have the exact dates, but the first was approximately 4 weeks ago and the second about two weeks ago. I have a Bottle Drop card and Qr coded tags. I used green BottleDrop bags and attached my Qr coded tag at the designated spot on the bags.
- I have received no acknowledgement of or $ credit for either drop
- Most frustrating, over the last 4 weeks I have sent three emails and left 4 voicemails and have received no reply.

Bottle drop bags not being accounted for.

Deposited three bags of cans and bottles in June and have received no credit for them. Have contacted Bottle Drop several times by email and twice by phone with no response.

This company is run by thieves, on several occasions I drop bags with proper stickers, tied up, the bottles and cans all rinsed out prior to being placed inside as well as not being over the weight limit. These are all of their requirements for using the green bag program. Several times over the course of over two years I have not received credit on several bags I have dropped off. I have reached out to the company to alert them to this issue usually receiving a bag credit based on average bag size. This has happened so frequently and on so many bags that I believe the company is purposefully not crediting these bags to scam users out of compensation from returning their bottles. Recently I dropped off 4 bags (about 20-30 dollars on average for all) and only received $1.10 credit for one of the bags.

Almost 10 days ago I brought two green bags full of cans to the bottle drop in Forest Grove. I put them in the door where I always do and have yet to be credited for them. I have always been credited the same day until now. I have emailed twice and called repeatedly it nobody ever answers, I have to leave a message. Nothing is being done, nobody has contacted me.

We were very skeptical about using the bottle drop green bag program, and now we found we were right to be skeptical. For our very first drop of three bags, we filled each bag with a mix of bottles and cans to keep below the weight limit. Each bag had 72 items inside for a total of 216. We were very careful to count precisely as a test of the system. At ten cents each, this should equal $21.60. Today my bottle drop account showed up as three bags posted to my account with a total value of $11.80. That's a shortage of $9.80. This is a BIG difference. Does this go by weight or actual count. I think this whole program is a scam just for the state to short people money so they can pocket it. Ridiculous!! I would like the $9.80 credited to my bottle drop account! I will NOT be using this green bag system again. What a racket! They are stealing people's money.

Good Morning,

Between 7/5/20 and 7/7/20, on two separate trips, I dropped off 10 full bags with tags at the SW Barbur Fred Meyer BottleDrop location. I am sending a separate email with my account number and a summary of the bag tag barcodes.

I received credit for five of the bags, but nothing for the other 5. I used my card to open the deposit door and all bags were clearly tagged with readable barcodes showing the bag numbers above. I’ve waited over a week, called customer service and sent this email. Based on other online complaints, this appears to be a common and recurring issue which your customers routinely complain about. Please have management take a close look at your bag counting protocols so you do not profit from bags which are dropped off and not credited back to the customers. This is theft. Please credit my account for the other 5 bags.

Thank you

I placed 5 green bags, properly labeled, with about 90 cans each, at the Fred Meyer on SW Walker Rd last Friday, July 3rd, but only received credit for 1 bag. I’ve emailed and left a voicemail, but haven’t heard back. My account is ***. Thank you

This is a business designed to accept cans and bottles associated with the Oregon redemption program. They charge a small price for the bags and then a forty cents per bag redemption fee. We were new to the service so we initially tried two bags, a 100 count and 70 count bag, to test the service. Within a few days, the bottles were counted correctly and the correct credit posted to our BottleDrop account.

Our surplus of empty water bottles built up over the past few months between the virus and BiMart discontinuing their bottle redemption program so we have several bags to return.

We filled five more bags, 65 bottles each, and dropped them off on or around June 24th. We purchased more bags and printed more labels at the same time. We heard nothing back from them for about two weeks (they advertise a one week max for credit). We then received credit for two out of the five bags, one correct amount and one a few bottles short.

Since then we have heard nothing. They will not return phone calls nor emails. We are getting ready to file a small claims action if necessary... no, not for the 19 dollars... but because it's NOT right for a business to do this to people.

I dropped a green bag off at the South Commercial location in Salem on 6-18-2020. I used my card to open the door. My bag was noted as processed on my online account that same day. However, no money was added to my account. I have contacted bottle drop through email x3, and tried phoning with no answers.

Dropped off 10 bags of cans at the Milton Freewater BottleDrop site on June 19th. Only received credit for 4 bags. Have repeatedly tried to call 800 on hold for over 45 minutes with no answer each time.

Bottle drop partners with Target, who has a kiosk in their store where you can redeem your money for an extra percentage when you buy from that store. As I was attempting to redeem the $75 in my account, the kiosk froze and restarted right as it said it was printing my receipt. Once it started back up, my account showed $0 and there was no receipt that printed. Target says there is nothing they can do about that kiosk, the company is unable to be reached by phone, and employees in stores say they can't do anything about this either. This entire situation could have been avoided had there been one person that was able to do their job.

Email to BottleDrop:
For openers, it's bad enough adding wait time to already ridiculously long lines by having to put up with grade school behavior, IE: people taking "cuts" by paying someone near the front of the line to cash in their containers so they don't have to wait in line like the rest of us. On one particular occasion, I objected outright to the culprits and was approached by a staff person who white-washed the incident.

With only half the self-serve machines currently in use (due to social distancing) my average wait time has been more than two hours no matter what time I arrive. It's unfortunate that staff are either unable or unwilling to abate such behavior that unnecessarily adds to the wait.

After returning home from today's two-plus hour wait, just to get a machine, I went to the BottleDrop website and inadvertently discovered there is a 350 container limit, per person, per day. However, every time I arrive (30 to 45 minutes prior to the store opening) there are several lined-up scads of bulging, jumbo size garbage bags and recycle bins at six foot intervals starting at the front door. Beyond that, the wait line usually continues halfway around the side of the building. A friend of mine said he's seen people pull up at other BottleDrop stores with 3/4 ton trucks full of containers.

It's unclear to me why staff are allowing people to cash-in well above the container limit, especially during extended wait times due to pandemic measures. Please see photo attached clearly showing a minor example of an over-the-limit collection. One large garbage bag hold approximately 100 cans and bottles. Originally, I snapped this picture merely to show the line of people behind me when the maintenance crew was still on the premises shortly after the store opened. Please see #3 below for details regarding maintenance.

HEALTH ISSUES on May 18, 2020:

1) People smoking in line. I was forced to breath in cigarette smoke as it was blowing right in my face.

2) Albeit the main entrance to the building and center of the floor looked as though it had just been mopped but downright filthy in front of ALL the machines -- where people stand -- including spillage; trash; and muck.

3) Approximately 7:30am (thirty-minutes before the store opened): maintenance crew arrived and started using a gas blower right next to me where I was sitting in line. Even with a mask on I was breathing in gas fumes. I finally told the guy he needed to stop or go somewhere else with it, emphasizing this was a legitimate health concern.

The man argued that he was hired to do a job; then walked off and returned with a staff person. I reiterated my concern to her. She argued that the crew was hired to do this job and advised not to arrive more than 30 minutes prior to the store opening. I pointed out to her that the store was due to open in less than 10 minutes and if the public is expected to make a 30 minute allowance for maintenance then the crew should have already been DONE with the job more than twenty-minutes ago, not starting it. The woman conversed with the man in Spanish; then turned to me and reiterated that the crew was hired to do this job and I could go somewhere else with my bottles if I objected. I told her I had already been waiting nearly 45 minutes and should not have to lose my place in line because of indiscriminate maintenance planning.

Before leaving the premises, I politely asked this staff person for her name but she refused. Her response, in addition to disregard for public health and safety, suggests poor business practice, at best. It is more than reasonable to expect, if not an obligation, that employees give either their first name or an ID number upon request.

It is also reasonable to expect maintenance to finish performing their work duties prior to people lining-up if they are using gas blowers, or use brooms instead.

Awaiting a favorable response. Your prompt reply is most appreciated prior to filing a copy of these complaints with the Revdex.com.

*** May 18, 2020
***@yahoo.com

On approx.May 23rd or a day or two earlier I dropped off 7 full bags of cans and bottles in the redemption center drop box. I was told by the lady at the front counter that it would take at the most 5 days to deposit into my bottle drop number .
After 2 weeks of no deposits in my account I started calling and e-mailing customer support services. After 6 e-mails and 5 calls into there customer service line and e-mail I could get absolutely no response! Finally on 5/26/2020 I received an e-mail from Alyson from customer service stating that my deposits weren't found at the time because I had not used my card to open the deposit door ( an employee opened it for me, but the bags were clearly tagged with their tags with my account # on them).She stated she found all 6 of my bags but couldn't find the 7th so would also credit that bag by approximating the other bags that had been deposited. I've called them 5 more times. I am sending her e-mail along with this message. Well, here we are 20 days later after her e-mail stating the funds would be deposited and I still have no funds in my account. This is a deposit worth well over $70.00 and they are not releasing my money owed to me. In my opinion this is so unacceptable! I would like my money asap, and I will never deposit in their drop box again! I'm wondering how many people they have done this to!

Please see the detailed view below for the 6 bags that had processed.

This area would not let me post the credited amount as it kept stating no Social security Numbers are allowed but if needed I can supply a copy of her e-mail although they should have it on file.

Have a great day!

Alyson